New York New York Hair Salon and Day Spa

1201 N Market St, Frederick, MD 21701, USA

Address:	1201 N Market St, Frederick, MD 21701, USA
Phone:	+1 301-695-7777
Site:	nynyhair.com
Rating:	4.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–5PM Closed

Location

Photos 93

Reviews 4

Amanda Hall

I am new to the Frederick area, and chose New York New York Salon based on the overwhelmingly positive reviews. The experience I had was quite dissatisfying. I received full highlights from their salons self-proclaimed "expert" with blond hair. I received services on a Saturday during the holiday season, and the salon was understandably busy. The one-on-one with the hair stylist was underwhelming - not too chatty and came off kind of rudely, but, she seemed to know what she was talking about when it came to my hair. As I sat under the dryer (while she took another client) I was a little apprehensive that I was sitting too long. I am a natural dirty blond and in the 10 years of getting my hair highlighted, it typically does not take more than 20 minutes to process. I sat for over a half an hour, and was finally taken back to get my hair washed which, by the way, was a 45 minute process for whatever reason. I received an Olaplex treatment, so maybe that was why...but it seemed to drag a bit, Im sure due to the fact that the hair stylist was taking another client during my appointment time, which I thought was poor customer service. The color came out just OK, not great. It was a little ashy for me, and I had honestly just wanted to maintain what I already had going on, only to find out that the tone had completely changed...something an "expert" on blond hair should not have a difficult time with. After the cut and dry, I walked over to the products with the hair stylist to discuss a shampoo and conditioner, and went with her recommendations. Total came to $300 - full highlight, cut, blow dry, and product - something I have been willing to pay in the past, but with the results so far, I was a little wary handing over my card to the receptionist. Anyway, I left after booking a follow-up, considering maybe such a reputable salon should maybe deserve a second chance. It is about time for my 6 week follow up, and I am 100% cancelling that appointment and probably will not set foot in this salon again. My hair is fried, I can barely brush it - and the products are not doing their job either, possibly due to the fact that my hair is now damaged. For the price I paid, and the reviews that are out there, I do not feel that this salon held up the expectations I had. In fact, I think its quite unacceptable that my hair is now damaged and Ill have to seek treatment at another salon to fix it. Im quite disappointed as I had high hopes, and thought I found "the one," but I will be seeking hair services elsewhere. Bummer...

Anonymous User

I have decided to write a review because after reading some of the others I felt it was unfair to see it rated so low. I dont know if they have different staff now but I was truly WOWED! Yes, when you pull up the building you do wodner if you are at the right place. It looks very small and and boring, but the inside is very different. The spa is downstairs and is pretty small. Could use a little "jazzing up" but it was the staff that made my experience so lovely. I had the pleasure of receiving a gift certificate for a facial and massage for this salon and day spa. What a wonderful experience. Hands down best facial i have ever gotten! I got to work with the spa director, Abby and she was highly educated and had wonderful technique! She talked with me in depth about skincare, and products and I was completely relaxed with her. She massaged my face, shoulders, arms, chest, and feet too! After my facial I went on to see Patrick who was EXCELLENT!! He too was very educated in his field and consulted with me about pressure, areas that needed work, and about how important water is for our muscles. I felt so pampered when I was finished my little mini spa day. I was checked in and out by the front desk who were so delightful. I was offered my choice of drink when i checked in, they hung up my coat and sat me in their little lobby. When i checked out, it was also a very nice experience, they even got my coat and helped me put it on! It was really a wonderful experience and I hope to recieve another gift card for here... maybe Ill just treat myself next time!

Kassie Ogden

I needed a new salon and went here because the reviews were so good. I got a young guy (who will remain nameless) who was super nice. He was very pleasant but seemed apprehensive to cut the volume of my hair. He bragged about how he was trained by Nick Arrojos (What Not to Wear) assistant. I was already nervous because I had really long, thick hair and I was ready to take the plunge and chop it off. He cut off 11" and I was left with shoulder length hair. In the chair I thought he "face framed" way too much but he was the expert and I was nervous customer so I said nothing. When I got home I noticed there were literally chunks of hair significantly longer than the rest and the back of my head was a good 2" longer than the front. I love face framing and have always opted for it. But this kid took it to a whole notha level. The whole front HALF of my head was "face framed". I had to get scissors and literally chop the chunks of hair in the back that were so much longer than the rest. I paid $75 for a haircut (which I did gladly expecting a great haircut) and was mortified. I called and complained and they said not only would I be stuck with the same hair stylist if I returned because they want them to learn from their mistakes but Id have to pay for it again, too! I have never been more disappointed in a haircut or customer service. Worst Haircut Ever. Im still so disappointed 2 months later.

Karen Talamini

NYNY Salon has amazing stylists and staff. Everyone is kind, friendly and attentive. There stylists are extremely talented and knowledgeable in cutting and color. If you are looking for some place to try, this is your place. New York New York has top quality staff and stylists. I had foil highlights, color, and a cut by by Sheri before attending a wedding out of state. I went to a local Florida salon the day of the wedding to have my hair styled my make-up done. The stylist who worked on my hair raved about the color, the highlights and the cut. In addition to my high opinion of the salon and Sheri, a compliment from another stylist in another state is even better than my review, I believe. New York, New York is a great Salon. I have been going to this salon for 20+ years for nails, hair, massage, and other services. They have a great staff. My most recent experience was for Color, Foil Highlights, and a Cut. Shari is an expert in color using highlights and lowlights and she makes my hair look fantastic. Those at the front desk are extremely helpful and friendly. The other staff who assist with shampoos and color are also terrific and incredibly friendly and personable. I would recommend this salon to anyone.