Gerber Collision & Glass

Address:	1047 MD-3, Gambrills, MD 21054, USA
Phone:	+1 410-721-3700
Site:	gerbercollision.com
Rating:	4.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 22

Reviews 6

Paolo Tayag

Disappointed!!! Do not bring your vehicle to this shop for any form of repair!!! I brought my car here for collision repair. The shop returned my car with two different colors. I took it back for re-inspection and was guaranteed by Amy that they will repaint my car. From that point on I was called multiple times and provided with several excuses why they should not repaint my car. Amy emailed me today and is reneging on her promised to repaint my car. this has been the worst customer service have experience. I emailed their corporate office in IL to address my grievance but was just referred back to Amy and Rick . I did ask them if they were in my shoes if they would accept the repair and drive a two tone/colored car. The worst part is the car is a gift for my daughters 16th birthday which is tomorrow and its in their freaking shop!!! what a freaking mess!!!

Sarah Sollars

In the age of dwindling customer service, Gerber has gone above and beyond to make it right. After a repair from a collision 2 years ago, some lingering issues arose. Amy not only remembered me and to work, but did everything possible to make it right for the second time. Not only did the cover the repair for the second time, but really did all they could to provide the best customer experience possible. They covered a rental for me while the work was done, and Amy herself offered to drive me to the rental shop when I needed a ride. I am very grateful for them sticking to the warranty on their work (the 2nd issue was underlying and was not due to a bad job the first time), but I am blown away by the quality of care that we received from the shop and specifically Amy!

Kevin Conroy

Great folks!staff treated my case as if I was the most important! Quote was on the mark for time to be completed and cost. They even took care of all my insurance needs. The work was excellent...my car looks like new! Highly recommend these folks for any of your repair needs!! Kc

Cindy Truong

Very helpful employees, and very quick service. I was in and out of there in no time with my car coming back to me shining like new

Andrew Pagán

They did a very nice job on the car, but the communication I received wasnt as good as I originally expected it to be.

Silvia

Called on the updates of my car, told me next day, called next day, same story. Were very rude. Worst service ever!