The UPS Store

13017 Wisteria Dr, Germantown, MD 20874, USA

Address:	13017 Wisteria Dr, Germantown, MD 20874, USA
Phone:	+1 301-540-3311
Site:	theupsstorelocal.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 17

Reviews 18

Rafael Hoyos

Went to the store to ship a turntable I had just purchased from Guitar Center. The item was in an open box so that the associate could package the item for me. the representative barely looked at the contents and told me it was OK, and that he was going to make sure they treated the item as fragile. The item arrived damaged and I was charged an 80% restocking fee. I just reported this to UPS, let us see how they react and if they make this right.

Anonymous User

Customer Support is very bad... Had to wait for 30 minutes before I could talk to a person there... I agree, the charge to tape your box is unlike UPS and reminded me of shops in under developed countries... Will drive more than 4 miles to go to the store in Gaithersburg (Quince Orchard Rd and Darnestown Rd) but not this one...

Amy Pond

I had an great experience at this business Andy was helpful and very patient. I was worried about sending a package the most cost efficient way and he took the time to try a couple of boxes and even cut the box down I decided on so my shipping rate would be lower. I will be back for any and all my shipping needs!

Misagh Dorost

Horrible experience. First time in my life Ive been charged a tape fee in this store (which I refused to pay) and had to drive to a farther UPS store. Will not come back!

Li Sun

Only ups store Ive been to where they charge you for a tape fee. So be sure to tape the package before you come to this store. Otherwise they will charge you!!!!

Kenny Chiang

Yep. Just got charged $1 for them to put two strips of packing tape to close up my package. Should’ve read the reviews. They will never see a dime from me.

Joyce Hilbery

Ariel at this store is just the best, very friendly, helpful and competent. I appreciated her efficiency.

Karen L

On a Saturday there is one clerk and he is trying but rhere needs to be more workers. This is ridiculous

TheGame Wu

Never seen a postage place charge for a tape fee!!! Probably the first and last time to use ups

Anonymous User

Customer service does not exist at this store and than the charge you to tape up a box.

rosa franco

Terrible terrible waited on the notary for 55 min it was very bad and irresponsible

Mike Johnson

Only ups store Ive been to where they are unable to print shipping labels for you.