Mail Center

12210 Fairfax Towne Center, Fairfax, VA 22033, USA

Address:	12210 Fairfax Towne Center, Fairfax, VA 22033, USA
Phone:	+1 703-865-7356
Site:	mailcenterfairfax.com
Rating:	5
Working:	9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–5PM Closed

Location

Photos 4

Reviews 10

Renee Coates

I dont usually write reviews, but my experience here was so jaw-dropping I have to warn others, and hopefully management will see this. I walked in and asked the lady behind the counter for help with printing a 2 sided color document off a USB drive. The lady there was munching on lunch behind the counter, and vaguely waived toward a computer saying "You can do that there". She just stood there and watched me as I looked for the USB plug, and then after I couldnt find the print option, she reluctantly stopped eating and came out from behind the counter. She said "Its really not hard, its basic computer skills." I work for a tech company, but I bit my tongue, wondering where her misplaced animosity was coming from. She opened my files and said "Oh wait, we cant print 2 sided". I ejected the USB and started to leave, and then she said "Oh, you can print both sheets out, and then make a 2 sided copy on the copy machine." I did what she said, pressing print, only to find the 2 papers printed out B&W. I said "I need color, not B&W", and she quickly exclaimed "Oh we only do B&W so we cant help you!" She obviously wanted to get back to her lunch and didnt want to help me (or anyone). As I turned to leave, I said "You know, you really have an attitude problem. Its obvious you dont want to help anyone. This was a really strange experience." THEN, she says "Where are you going?? You have to pay for those 2 sheets of paper and your time using the computer!!" I was totally in shock, and shook my head and left (I left her with the lovely B&W print outs too). She shouted after me "THIEF!" So, fair warning... go to an actual FedEx office spot and avoid this place like the plague. I was really shook up from such an odd experience with this strange lady, and I hope shes fired soon so she doesnt hurt their business further!

Kathleen Mehari

HORRIBLE customer service. Lady could not answer simple questions about the whereabouts of my package. When asked to speak to a manager, she hung up the phone. I called back multiple times. She finally answered. Told me I was "barking up the wrong tree" and that she was the manager. I asked for her name. She hung up again. I called back multiple times with no answer. So I called corporate to file a complaint. If I could give ZERO stars, I would.

Aziz Bekishov

I came for the notary service. The lady was very polite and knowledgeable. I have to send my documents, but I didnt have complete address. The lady help me to find correct zip code. They provided convenient and friendly service. It also very convenient to go Safeway next store, and leave my clothing in the dry cleaning next store. I like having a good alternative to USPS in the neighborhood.

Leslie Kim

The lady work here is so amazing, my experience here is always beyond my expectations their good service is model for all of small business owned people. Having Mailbox service here is so convenient for all of my online order my urgent document, package delivery never missed and lady here is very informative for things I have received. Love this place ~ ♡♡

Sam Boustani

There are no post offices nearby, so this is a great service to have. They have all the packaging materials and the same services as the PO for shipping/handling. The workers are helpful and the prices are very good for supplies.

amir Gilmore

The moment I walked in the store the lady was extra nice at the front desk. I was very pleased with the great customer service this place provided. I wish I could rate this store a 10 because 5 stars is just not enough :)

Robert Clark

Thank you for a pleasurable and learning experience. The young lady was an huge help and did a wonderful job helping me with my packages. Better than P.O. anytime. Pricing was comparable and fair. Outstanding service.

Cody Clark

Sign says they open at 9am. Ive visited a number of times and they are never open at 9am. It is almost 9:20 a.m. On a Thursday. Nada. Lights off. Closed. Even ups a d FedEx trucks drive by and ignore them.

Andrew Mason

Amazing service, havent had any issues shipping items from here over the past two years.

Boruch Negin

fantastic service, great people!