FedEx Ship Center

8800 Studley Rd, Mechanicsville, VA 23116, USA

Address:	8800 Studley Rd, Mechanicsville, VA 23116, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.7
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 9AM–5PM Closed

Location

Photos 22

Reviews 22

Cecelia Walker

Driver lied and said that he tried to deliver package. Didnt come and he didnt leave the slip stating that he had stopped at my home. I am mostly home bound, so I know that he did not come to my home. I called Customer Service about what had happened with the none delivery. She said that she would send a message to the driver about coming back and that he would call me back in about 2 hours, well Im still waiting for that phone call and it is now 8:13 PM and that was around 3 PM this evening. I then asked her if I could pick the package up from the Distribution Center and she said that I could and that the Distribution Center closed at 10 PM and that was a lie, it closed at 8 PM. No one cares about customer service anymore.

Michael M

FedEx has always been terrible service, company laptop shipped from San Francisco 2day for a reason. Driver did not knock or ring the door bell with no missed delivery slip, checked tracking and they decided to take it back to sort facility w/o actually doing their job and delivering the package. Im sure this has nothing to do with the 5 flights of steps leading to my front door. We will see after I pull home security cam footage. UPS is the way to go, there is a reason people post videos of FedEx drivers commonly throwing packages at the houses or not even getting the box close to the door. Was home and cooking lunch 10feet from the door when the supposed delivery was attempted, whats the excuse....

Julie Patterson

I waited at home all day for an important package to arrive that needed a signature. A door tag was left at my door, but I was sitting in a room adjacent to my front door and never heard a knock or a doorbell. I tested my doorbell to make sure that it was working and it was. Despite the driver clearly making limited effort to actually get my attention to indicate that he was at my door, they said that they would not redeliver the package. When I asked to speak with a manager, I was on hold for 5 minutes before they hung up on me. However, about 30 minutes later, without telling me that they would, they redelivered the package, so I will give them credit for that.

Rather LiveInKeyWest

I have been here maybe 50 times over the years to send and receive express parcels, as we once used the facility to ship parcels for our home-based business. It can be a busy location. The experience varies based on the customer service rep that you get, with some being consistently customer focused and friendly, and others seeming to really not like their job that much. Clean facility. Small parking area in front of the publicly-accessible area. Usually a good experience.

Joe Rainaldi

Drivers do not look at addresses, knock or actually attempt to deliver anything. We have had several times with FedEx packages were not delivered and sent back to the facility without even an attempt. Security footage proves that. Drivers are what the rest of the industry has fired. I wont buy anything anymore if Fedex has to deliver it. I do have to say the customer service on the phone was A+. But FedEx Express drivers suck!

Skip Rowland

Excellent customer service at the desk. And they have to put up with a lot, especially when some of their drivers are in too much of a hurry to deliver a package and throw a sorry-we-missed-you tag rather than waiting another 30 seconds, which leads to ticked off customers storming the service center. But, as ugly as it can get, my observations are that the CSRs are very professional.

Jaret Richards

Need to sign up for fedex manager to redirect packages, except it doesnt work. Trying to enroll for months. I have a fedex account, why cant i use that?!?!? Try as a guest and my address is wrong??? Really? I live here, mail shows up. Try to find the hours for hold for pickup and it just sends me to the fed ex manager registration page...

Timothy Staub

Im on hold now with FedEx awaiting explanation of multiple deliveries in which they claim to make efforts to deliver, but no efforts were made. We operate a business, and were paying overnight air charges to move samples from a manufacturing plant to our lab . . . with multiple deliveries unmade. My next call will be to an attorney.

Shankar Swaroop

terrible delivery. No patience to wait for customer once they ring the bell.. just head back to station and now i am responsible to go collect it. very poor service for the price they charge. Now a days you can buy a air ticket and deliver it on your own for the price they charge and the service you get is worse than USPS.

Janice Eshelman

Been waiting for a package for 2days! Yesterday I was told I wasnt home and notice put on my door,which I was home. No one came. Today claimed they delivered it,again,I was home! NO package delivered here,so someone else has it. 3hours in a row with nothing resolved. Do not ship FedEx in Virginia!!

Ben Tuck

Theres always a problem/delay/hold up to interfere whenever theres a package that needs to be picked up. You can never leave without a headache!

Kevin Lanzer

After a failed delivery I tried to pick it up at the store but was unable due to their inability to locate my package. Ups is so much better.

James Parry

I cannot even begin to explain my dissatisfaction with this facility and FedEx in general, but this facility is particularly irritating!

Noah Grant

Helpful and friendly, staff is glad to help out with what you need to ship.

Tomar Hill

Unnecessarily long wait time when I went to pick up a package.

Jason Wooddy

Im a sub contractor, very fair and plenty of work! Go FedEx!