Walmart Tires & Auto Parts

Reviews 9

ES

Esi Olueh

I travel around due to the nature of my job and so shop at different walmart. Germantown Md Walmart is the worst I have ever been in. I worked at Walmart many years ago and still love walmart. But this Walmart needs a complete overhaul of the leadership. Long lines with no attempt to open other register to fix it. Customer service is unbecoming of the Walmart I know and love. The staff needs to be trained and the leadership replaced. Walmart is a great store and this shop has to be overhauled to reflect that. The smiles and can I help you find something and neatness and friendliness that is the trademark of walmart is totally missing. When a staff is nice to you at this Walmart, it shocks you but makes your day. These are the things Walmart was built on. Corporate needs to handle this issue and take back the good reputation of Walmart. I still love Walmart and I still think its a great store. But this store needs to be overhauled. However the tire and Lube express is pretty good. I have had good experience in this area which I am giving a one star.

---

JO

Josh Gishi

Very unprofessional and clearly dont care for their customers. I went for an oil change and was told it was a two hour wait. I said fair enough, they were really busy. I came back on my day off and waited for an hour then was told it was going to be 4-5 hours. I asked why couldnt they tell me sooner and they werent sure how long the wait was going to be. Clearly it was going to be awhile but instead they wasted my time. They told me to come back another day. I stopped by a few nights later to ask the best time to stop by and was told right before opening, 7am. Went in the next morning and was told they dont do oil changes before 10am. Very aggravating.

---

SA

Samantha Fraction

Worth the wait! Our daughters Jeep needed new tires, so we ordered them from Walmart online, and they came when promised. We picked them up at WM Customer Service and took them to the back of the store to Tire & Auto. They informed us ahead of time that there would be a long wait, so we ate at Bob Evans, came back, and did our grocery shopping. By the time we were done, the Jeep was done too. The women who work the Germantown Tire & Auto are wonderful. They give great customer service as did the technicians. We were extremely pleased with the service and the price. If youre a patient person, you cant go wrong with Germantown WM Tire & Auto.

---

A

Anonymous User

VERY knowledgable staff, professional and FAST. Did not attempt to "upsell" me, or "make" work for their shop. In and out in 60 minutes with new shoes for the Van and a Mobile One Oil change. If your in a hurry - and dont want to spend a lot of $$, THIS is your tire stop for NEW Tires. Pauls Used tires on Snouffer School is still the very best for discount used tires!

---

HY

Hyo Seok Choi

Very unprofessional. People here just walk around and dont seem to work. Also, they dont seem to care about their customers. The last problem is that there were many people in the facility, but no one seem to actually work. Your car will be sit there for hours and you have to wait for hours for someone accidentally notice that your car is there. Expect to waste all day.

---

ST

Stephanie G

So Glad I called them first. Lady answered the phone told me, you have a 4 or more hour wait and is like this everyday. She even said "dont bring your car here, might as well take it somewhere else; is like this here everyday 4 hour or more". Wow.. At least they are honest, but if this was the receptionists attitude, I imagine what the technicians are like.

---

A

Anonymous User

WOREST PLACE TO SHOP .ALL THE STAFF IS VERY BAD INCLUDING CASHIERS. AND THEIR MANAGERS ARE UNTRAINEDE AND DONT KNOW BASICS OF CUSTOMER SERVICES

---

HU

Huidong Zhang

Today I changed my cars tires at this auto center. I only waited for 2 hours and technician quickly finished the works.

---

JE

Jesse Manley

Great customer service and people skills

---

---

Other organizations