Wilson Tire & Auto Service

19815 Frederick Rd, Germantown, MD 20876, USA

Address:	19815 Frederick Rd, Germantown, MD 20876, USA
Phone:	+1 301-540-1800
Site:	wilsontireandservice.com
Rating:	4.3
Working:	8AM–5:30PM 8AM–7PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–3PM Closed

Location

Photos 6

Reviews 8

Anonymous User

I needed new tires for my car and had Wilson Tire order and replace them with the same exact model and brand. Everything seemed fine until about a week and a half later when my tire check light came on and I found one of my tires had a lower PSI than the others. Since it was in the middle of the ultra-low temperatures I chalked it up to the cold weather and filled the tire up to match the others. Another week went by and the same tire started losing air again. Thinking perhaps it was the tire that was leaking or faulty, I took it back to Wilson. They quickly found the problem – the sensor was leaking air. They told me this was normal, that all sensors “go bad” after about 5 years, so I had them replace it at $140 cost to me. Fast-forward another week and a half, when my tire check light went on again and found that two more (different) tires were losing air. Again, I filled them up at the gas station thinking that surely not all my tires would be leaking at the same time. Not even a week after that, the tire check light comes on again and my tires are clearly not holding air. Since I had to get a service done at my dealership I had them check the tires and they informed me that those 2 tire sensors were cracked and that it must have happened during the tire installation, and showed me where they were leaking. One sensor had to be cut off the car because it was tightened down too much by Wilson when it was reinstalled during the tire change. Before I had the dealership do anything, I called Wilson to see if they would fix this, and over the phone I was told flat out that they were not responsible for the cracked sensors. Then they said that my dealership only said that because they wanted to sell me new sensors. I protested and said I wanted my sensors replaced since they broke them, and they then told me to come in and they’d see if they could patch it or find a compromise. Because the only way this will be made right is for Wilson to replace the two sensors they cracked and reimburse me for the one they made me pay for, I just had the dealership replace the faulty sensors with regular valves to stop the air leakage for the time being. This was one low-cost option the dealership presented, which they would not have suggested if their motivation was to sell me expensive sensors as Wilson insinuated. For the record, I since did more research and got several other opinions, including one of a friend who races cars, and they all said this damage definitely happened at the time the tires were changed by Wilson. Sensors do indeed go bad, but they just stop working with the tire check light and do not leak air unless they are physically damaged. Thanks to Wilson, my tire check light is on all the time now, and I have to check my tires manually. I understand that accidents happen, and would have given them a decent review in spite of the major inconvenience if they had acted differently. But the fact that I was lied to when I brought the car back after the problem began, coupled with the fact that they would not just own up to the incident and fix what they broke is enough for me to never set foot in their establishment again, and I would urge others to do the same.

Vanessa Corona

Two stars is being generous in my opinion. I would assume the high ratings come from how nice the lobby people are. Theyre super welcoming and courteous when helping people but thats not what should dictate how good this place actually is. I just spent over $300 dollars for them to check the noises my car was making, they replaced my battery and changed my brake caliber hardware but my car is still making noises. That all aside its incredibly frustrating when Im there to pick up my car there is no notes as to what they found in the diagnostic tests they did and no one there I could speak to that could answer my questions about my car since apparently everyone who worked on my car yesterday wasnt there today. I just cant help but think it was a waste of my hard earned money because nothing was done. Doubt Ill go back but I definitely wont be recommending them to anyone and Ill go tell the people who did recommend them to me just how much they cost me

Keri Case

Great place! To start an employee made it a point to wait at the entrance and hold the door open for me and my two small children. The parking lot of full and all the bays had vehicles. I needed a patch done on a flat tire. While theyre going over everything with me (due to me driving on the tire in a parking garage, there was a chance it couldnt be repaired) my children started getting rowdy as toddlers do. The gentleman behind the counter gave them each a coloring book and a pack of crayons. They told me it would be a couple hours until they could do it, so I dropped it off. They called me before the couple hours were up to tell me they were able to fix it. (Thankfully!) They put the tire back on and Im ready to go. This place is great and I will definitely use them again. Everyone was very polite and the prices were very reasonable. Thanks again guys!

Nate Schley

Ive been taking my cars to this shop & their one in Olney for tires and both routine & emergent maintenance for well over 10 years. While they havent always given me happy news about what needs fixing; I have always been content with their service. Ive *never* had a problem with their service or their staff at the front counter. Nor have I *ever* gotten that feeling I often get at car dealerships -- that feeling of having overpaid or of having been taken for a ride.

Stephen Smith

Based on google reviews I decided to try this place out for alignment, tire balance and some brake work. Dropped off my truck and left it there for the day. I was very impressed with the communication, the updates and the overall experience. They even fixed my motor mount issue which I know was a pain in the ass and charged me for about a half hour of labor. Definitely going back if I need more work again. Thanks guys!

Nick Spithas

These guys offered many different options for me (needed 4 new tires), including the best savings option which I only found online (and that didnt include the delivery of the tires, and installation). These guys made it happen, and made it happen fast!! They do a great job, and they tell you like it is... I will definitley be doing business with them in the future! Thank you!!!

Carolina Reyes

I used their service a couple times and I feel very satisfied with them. They are very professional, nice and kind. The manager Scott and the people in the front desk make you feel like that they really care about you. I am very happy and I will definitely go back whenever I need them. I totally recommend it!

Austin Vershel

Their service was both less expensive and less time than bigger chain store near by. They gave me an estimate for putting on new tires and an alignment issue. They stuck to the timeline and the customer service was friendly and helpful.