DARCARS Toyota Collision Center

12000 Tech Rd, Silver Spring, MD 20904, USA

Address:	12000 Tech Rd, Silver Spring, MD 20904, USA
Phone:	+1 240-494-5000
Site:	darcarstoyota.com
Rating:	2.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–1PM Closed

Location

Photos 39

Reviews 5

Kari DeHof

I honestly dont know how I feel, but I can share my experience with DARCARS Volkswagen. This was the first time I purchased a car. I really have no complaints about the actual buying of the car. Only thing that was weird, when I had to fill out the survey about customer experience, the man was right over my shoulder practically begging me to mark everything perfect, when I was being honest about the time it to took complete things he wanted me to put the shortest time for everything. In brief of whats below, once you walk off the lot with you car, they dont give a SH*& about you being a customer wanting to check on things or get a confirmation that things are still being processed. My BIGGEST issues was the after when buying my car. I was told I would receive mail a couple weeks after my purchase that would prompt me on how to set up my payments. I never received anything, 3 weeks later. It took me 3 days to reach someone at the dealership ( I was transferred roughly 50 times) trying to go about it the right way. Finally I asked for a manger, and he was about to transfer me once again to someone that probably wouldnt pick up. Before I was transferred I stopped him and asked him to walk down himself and insure someone would pick up the phone. I ended up leaving my name and number for someone to call me back. Essentially I had to be pretty forceful and upset to let him know someone NEEDED to call me back. Someone called me back an hour later, with another number to call. I then also asked if I could make sure my license plates were being processed (I had read a review about there being an issue with that) was immediately transferred to someone that was suppose to check on that...go figure let the phone ring for 10 minutes and no one picked up. Finally called the manager back, and he said he it usually takes 40 days. Which I said I understood but would like it to be confirmed that they are being processed. Which as a paying customer, its the lease you go to for me.....

Harvey Mccorvey

This had to be absolutely one of the worst experiences I have ever had. 1. Had my car for about a month for front end damage. Parts not ordered, had to go to the dealership, didnt have to go the dealership. Etc 2. Very poor communication. 3. Not totally truthful at times. 4. 1st person dealing with was incompetent. Then had to turn over to another guy that at least tried... 5. The first time was suppose to pick the car up had a huge scratch on the back tail gate, done by them. Found out it was actually them. 6. Then the next time went to pick the car up, looked had a long scratch on the door panel, done by them. This was an extra day. 7. Told them my son was driving the car to Miami wanted it ready so I could at least drive it a couple days so that If any problems I could take it back. Didnt happen. 8. He starts driving to Florida all the power steering fluid leaked out from the radiator fitting that they put the new Radiator on. 9. Checked on it each week went back after one week the left the hood up in the weather for one week. 10. They left the windows down in the dirty dusty shop dust was everywhere. They barely cleaned it up. I have to say I would never recommend nor ever take a vehicle of mine there. It is one clutter mess of a business. But looking at the work that was done it was outside appearance the work was not bad... Experience horrible!!!! The receptionist was the only reason I didnt loose my mind. She tried so hard.... Harvey McCorvey

Emanuel Grantham

With many vehicles purchased from Darcars I felt comfortable allowing Darcars Toyota Collision Center to repair my truck. Lets start out by saying I should have read the reviews first. 1. From day one I was told the shop would send me up dates on the repair of my truck. In nearly a month never received one text or call. 2. I was told by John he believed he can have my truck done. I called later that afternoon John was unavailable. Poor customer service. 3. After 25 days and my insurance company fully paying them $11,000. I discovered a new dent in my door. After hearing "no one is perfect" the dent was repaired the following day. My cost for leaving my job will never be recovered. 4. The next day I did receive a call. I left me job again to drive a hour in traffic to find two new scratches by the rear gate. Why not call me sharing what you found after removing the cap from my truck? 5. I ask John to spray the areas with paint. He decided to paint the area with a brush which cheapens the service even more. Take it from me, this is the last place you want to bring a car too. Just read the reviews which speaks for itself. Further calls were not answered right away. I did receive a email to meet with someone from the shop the following week. He was too busy to speak to a customer.

Hector Alfaro

If you go there for a 2 week repair expect it to take 30+ days. My wife went there with our Van, & it took them over 30 Days, they claimed reason for delay. It was an old Vehicle & the parts were hard to get. Now when I had to take my Leased Vehicle for repairs, I expected 30+ days. Guess what. I am now 30 days, & still counting for the return of my late model VW. So thank you Darcars, for saving me the money on the 30+ days of possible extra miles I would be paying for when I turn in my leased vehicle. Also, thank you Geico for using this pathetic place. Because you use them, you are providing me with a 30+ Day rental in a Vehicle I actually like better than the one undergoing the repairs. So if you want a quick repair, this is not the place. I guessed they would take there time, & I was right. So thanks Darcars. Your taking so long savies me purchasing Extra Lease miles when I turn in my vehicle. Thanks Geico for the extended Vehicle rental because you use Darcars. I can honestly say that this is the best no fault of mine Car accident Ive ever had. I dont pay a dime for the repairs or the rental, & I save money in the end on not purchasing 30+ days of extra miles on my leased Vehicle for when I turn it in. Yup, looks like a "Win" for me.

Abg Habesh

My car was kept for 12 days for maintenance and then I picked it up after its completed. It smells bad inside the car and I was just thinking bcs they kept it for a while in the shop. I drove it home and next morning when I open the car I saw mouse (rat) poop spread over the carpet and some bottles and papers were eaten and inside still smells bad first I thought it might be the mouse get in the car under the carpet and I tried to block every single holes which I think of might be an entrance. Then next day the same poop on the floor and the car still smells bad. I figured the mouse was entered the car while it was in darcars shop while they were working on the tail gate and leave it ooen overnight. Because it is 2013 toyota and I never have that issue before and it was disappointing. I thought dealers has clean and neat shop than other local shops. I regret taking my car to this place I will never go back again. I wouldnt recommend this shop unless want to get your car back with mouse in it.