FedEx Office Print & Ship Center

1407 East West Highway, Silver Spring, MD 20910, USA

Address:	1407 East West Highway, Silver Spring, MD 20910, USA
Phone:	+1 301-587-6565
Site:	local.fedex.com
Rating:	3
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 31

Reviews 5

Chris Pesacreta

As a design student where this is the only 24 hour printer near the school, Im there almost once a week. The only time Ive ever been there and gotten good service was at 3 am and I was the only person in there. As opposed to when Im the only person in there at 7 am and the service is terrible for no reason. Their printers are always either broken or not working right, the serve-yourself printers refuse to do anything but print on the standard paper, and when I do finally get something printed it is either streaky or the colors are way off, or the quality is just inexplicably poor (theres no reason for vector images to come out anything but crisp, but they find a way). I dont even want to know when those machines were cleaned or maintained last, but I can say it was way too long ago. I constantly get marks, smudges, smears, and other easily avoidable problems. I do this stuff often, so I know my files are 100% ready to print when I get there, and in competent hands (that paid attention in the slightest) my job should take a matter of minutes. With that in mind, I consider it a shockingly swift visit if I make it out of that store in less than 30 minutes. The place has never had more than 2 employees that Ive seen at a time, and one of them is dedicated to the FedEx side, so the line to copy builds up quickly and takes forever to get through (warning: never go anytime after 9 am or before 8 pm). The employees arent very knowledgeable about their products or services, and usually just pitch the first thing they see on the counter as a solution. And while Ive never been treated rudely, its not the attitude you want to see when youre rushing to print something where quality matters after being up all night. Also Ive never known anyone who submitted an order online or just to be picked up later, where that actually happened. They NEVER follow through on these. If you want to print basic text or black and white on the standard paper, theyre probably fine, but if quality is a concern of yours (especially with photos or graphics), you might as well keep moving.

Callen Shaw

Ive used this store a lot. Most of the time its terrible service, but this last visit was exceptionally bad. Another reviewer said if you came to print black and white papers, they might be ok - well thats what I tried to do, unsuccessfully. So I had a pdf of 30 pages I needed to print. Tried self-serve printing with the fedex app - no good. So then I saw you could access a cloud document right from the printer - great, except it said it was downloading the file, then essentially crashes the machine, and spits out my card unsuccessfully. So finally, I use a self-service computer to download the pdf and put on a USB drive, a process I thought would cost <$1 at $0.30/min. But, like everything here, the download speed was horrifically slow (12 mb took about 2 mins) and the broken USB port disconnected midway, forcing me to once again wait for the download. $5 spent, file in hand, I go back to these printers (there are only 3 working and I tried them all at different points in this), plug in the usb drive - nothing. drive doesnt light up, machine doesnt acknowledge the drive. By now I give up, and grab a sales rep to assist me. He simply says oh how big is your pdf? 12 mb? thats too big for these machines. I know he was lying, but I didnt say that (12mb files were common in the 90s, and it never even tried to read my flash drive). I asked what the file size limit was he said he didnt know. I asked if they could print it from their machines in the back he said not when there were other customers (there were 2, who were already being helped by other staff). He said the only option would be to log back on to a PC and print from there. I asked if he really expected me to spend extra money to sit on a computer and wait for a slower printer, because his technology was broken. He said well thats your only option and I chose a different option and left. NEVER AGAIN.

Ned Epps

This place is a cruel joke. I hate almost all Fedex office stores, but this one is especially horrible. Theyre always understaffed, but even if you were the only person in there they have so much attitude and theyre so incompetent theyll never help you. I wish Fedex would send an undercover QA/QC person to this location to experience how difficult it is to get anything done. I waited in a long line for a half an hour once while the two employees stared at a computer screen away from the counter; and then one of them went to help people who had just come in for the shipping center while a bunch of us waited in line to pay for copies. Then another time a woman came rushing in and asked if they had found her brown wallet which she had left on a copier. The guy at the counter said no and then she asked him a guy and he got frustrated and said see its not in the lost and found behind the counter and of course thats when he found it in the lost and found and didnt even say tell her he was sorry for being wrong and having an attitude. And then theres the consistent unwillingness to help with any complex projects. This place is right there with the CVS pharmacy

Peggy Verbeek

This FedEx Center is great. U know what I loved most about it? There was this one winter ... bitter bitter cold, it was. Youd literally freeze to death staying outside. I had a ton of work to do. Was there often into the wee hours. Legal stuff.... There were a few local homeless ppl. And FedEx was open 24/7. They let them be there. Theyd be sort of dozing by the computer stations that were not needed. Get them through the night. It seemed sort of an unwritten rule that we were all pretending they were there with a purpose. Customers and staff included. When all it was is that they wouldnt freeze to death. They had no phones. No work like a stressful lawsuit. As long as they didnt bother anyone. Lol. We were all in on it. Staff is always extremely helpful and professional. Whoever picks staff, they do an excellent job. Sometimes u have to wait in line. Thats cause they take time for each and every customer. Help m to a teeth. U know when its your turn, they help u too - every one gets their full detailed service. Great place. Great staff. I am always in admiration how they keep their cool and get everything done just right.

SHERMAN SIMMONS

Ive lived near this fedex office for nearly 15 years, and although the area has improved greatly, this locations service and equipment has deteriorated to such a degree that it is almost a gamble to go there: you may get what you need or you may not. My last three visits,I guess you can say I gambled and lost. First visit, tried to make copies, 4 copiers, only one copier working. One said, needed toner, lady says, "who we dont have anymore....", Next visit, just needed to purchase envelope. Only two people seem to be working, one guy is helping another customer, then the guy who ships fedex packages is busy at the other section, arranging packages.....line is getting longer and longer, but he doesnt step in to help at all. Got tired of waiting, went to drug store and found an envelope...I guess it is much like the other reviewer said, you must go at 3 am if you want service, because anytime during the day, its a gamble. If you have the time to waste, and the gas to burn, take a chance, you might get lucky....if not, then you are better off finding another location.