Washington Sports Clubs

901 Wayne Ave, Silver Spring, MD 20910, USA

Address:	901 Wayne Ave, Silver Spring, MD 20910, USA
Phone:	+1 301-587-1388
Site:	washingtonsportsclubs.com
Rating:	3.5
Working:	8AM–7PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–10PM 8AM–7PM 8AM–7PM

Location

Photos 23

Reviews 5

Dan Lowe

Ive been a member since about June, only because this place is better and closer than LA Fitness. Im getting ready to leave now, so heres my review. 1. I work out in the morning and have a pretty tight schedule. I need to work out early, the gym only opens at 5am, with a 50% chance of it opening on time. Theyre usually no more than 5 minutes late, but thats at least 3 sets that get cut off my workout. Also, if you use the parking garage nearby, they start charging at 7am, so thats another factor to consider in the morning. 2. Organization and cleanliness is not a priority. I often come in first thing in the morning and there are weights strewn about, not racked up properly, and disorganized. When I have a set time frame, having to hunt for a certain sized weight or unrack 200lbs of someones weight off a bench from the night before seriously interrupts my workout. Cleanliness isnt really enforced, in the mornings at least. Very few people use bench towels and even fewer, if anyone wipes down the benches when theyre done. 3. You get a free fitness assessment (I forget what they call it) from a personal trainer when you sign up. Again, my schedule in the morning is strict. The guy said hed meet me at 5am, The morning of, hes not there, after looking for him for about 10-15 minutes (way longer than I should have bothered), I gave up. He comes in at 5:45 and says he tried to call me multiple time to tell me hed be late. After checking my phone, he didnt call until 5:12 am. Yeah buddy, Im already there, you should have called the gym to have them let me know. The second time he tried to meet up with me, he showed up 15 minutes late. I was actually looking for a good personal trainer, but if you cant put more dedication your job, Im not going to bother with you. 4. The equipment is starting getting worn down. Two small examples of things that have managed to interrupt my workout; the grips have been missing off the only chinning triangle for a while, the seat on one of the weight benches has been dangerously wobbly and off center. The general state of equipment is pretty worn and I havent seen anything replaced. 6. All the rest said, the staff has been generally friendly. I have no complaints about them (minus the one personal trainer) unlike a lot of the other reviews, and honestly, if you dont like them, ignore them. Unless theyre your trainer, who cares? Get your workout done and go home.

Alexandra Pardo

I have been going to this gym for over a year and the service has just declined beyond belief. There is NO regard for the consumer. Staff are rude, unresponsive and unprofessional. First, classes that are well attended like Tuesday night with Club Strength have been canceled. There was no warning for any of the 20+ people who attend this class each week. Instead, after class, one night, we were told the class was cut. No reason given. The instructor was clearly upset. The class instead was replaced by a new class that you had to pay for to attend. Money scheme! The options for classes keeps dwindling unless you want to pay for a class in addition to monthly membership. Brad, the manger, is rude, unresponsive and arrogant. He refuses to acknowledge the consumer and instead is more intent on profits than customer service. When you call to speak to him you cant get in touch with him because the front desk always says hes unavailable. Sending an email is useless as he does not respond. When you are transferred to the "voicemail" you are sent to the general mail box with no perosn attached. When I did finally speak to him, I had to wait for 30 minutes in person at the gym. At that point he was dismissive and condescending. The front desk staff is immature and unprofessional. I had to listen to the front attendant gossip on the phone about her five boyfriends rather then scan my ID. This is a repeated event each time I attend the gym, which is frequently. The dress of the front desk staff is often scandalous, to say the least. Last time, the front desk attendants leggings were so tight I could read the wording on her undergarments. Very disappointing.

Yemane H Gebre

Approximately 2 years year ago, WSC had been advertising $19.95 monthly payment for new membership to the club. After discussing with one of the employees who handled this, it was explained to me that I had to pay roughly around $200.00 to make my monthly rate fixed ($19.95). I paid this amount as upfront fee to keep my monthly rate fixed. This didn’t last long though. To my surprise, I have learnt that my monthly fee was increased to $29.99 a month as of January 2017 without any confirmation and consent from me. I called them seeking explanation as to why the fee was increased violating, their promise to keep it fixed if I paid the around $200.00 upfront fee. They gave me contradicting and lame excuses that don’t hold water by any standard. I was very disappointed and asked them to cancel my membership, only to learn after a month that they deducted another $29.99 from my credit card. As usual, I called again to learn as to why they are taking my money when I have already canceled the membership a month ago. I was told that it is a cancellation fee. It appears that they are there to collect money, instead of earn it by providing good service. The bottom line is, don’t believe any reduced monthly fees that may be advertised by WSC as you will end up paying more, bringing a disappointment to yourself. Honestly, this is not any better than a per-calculated fraud. And I don’t see any bright business future for an organization that exercises such gross mistreatment of customers.

bon carlo salilid

They are only good to people who join the membership but they will give you a hard time when you quit. The staff here are rude, they dont want to listen to your concerns, and they are lying! Fine, you are going to have "okay" time at the the gym but be prepared when you want to cancel your membership, So heres my story: I moved to a different area so I had to cancel my membership. I went there on May 14 to cancel my membership, talked to the lady there and she said they would cancel my membership after 45 days, because there is a 45 day agreement so it would be the last day of June, I even asked a week after if I would be charged after 45 days and the person on the phone told me "no sir, you wont be charged for the month of July". Still, I got charged for July, so I called, and they told me nobody cancelled my membership, and they are going to charge me another 40 dollars for nothing. I called 5 times and they always say, the manager is going to be available this time but the manager is never available to talk to me so I decided to go there by myself and the staff told me that the manager will call me after 2 days. I waited for more than a week and nobody called me. To all the current members at the gym, If you want to cancel your membership, ask for a receipt!!! And to all who wants to be a member of this gym, be prepared for this situation when you cancel your membership!!!

Jason Ortega

Horrible experience at this gym. Started off when shortly after joining I realized that the sales rep that explained the program to me (Solomon) had basically misrepresented the gym benefits for my membership level. You never really know if youre getting a good deal because they are constantly changing the membership perks and fees. Its difficult to deal with management because theyll give you erroneous information that then gets contradicted at the corporate level and they basically just raise their hands and go, sorry, nothing we can do. In the end, because of some convoluted system that no one can seem to explain to me, Im getting hit with an exorbitant fee. Basically, you cant really go off of what the contract says because they themselves evidently dont know the rules and will give you contradictory info. Additionally, their corporate staff can be very rude and unhelpful, which can be very annoying after waiting on hold for 30 min, only to have to call back and hope for a different operator because according to the rude/unhelpful operator "no supervisor is available". If you absolutely have no other place to work out, then join, but do so at your own risk and understand that youll probably have bad experiences and leave upset, saddled with annoying fees at the end of your relationship with them.