Wastler Tire Pros

4174 Ridge Rd, Westminster, MD 21157, USA

Address:	4174 Ridge Rd, Westminster, MD 21157, USA
Phone:	+1 410-635-8375
Site:	wastlerautoservice.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–1PM Closed

Location

Photos 82

Reviews 4

Andrew Edwards

Took a car in for Maryland state inspection. I expected a few of the issues found (2 tires were needed and a light bulb was burnt out). However 2 months prior I had replaced the windshield wipers and they were working great. The inspector failed the windshield wipers saying they left streaks. I went ahead and let them replace the wipers, because if I did it myself I would have had to pay an additional $35 to have the vehicle re-inspected. The new wipers are the worst wipers I have ever had on any vehicle. They do not remove water from the windshield no matter how hard or soft the rain falls and it is almost impossible to see anything out of the windshield. This weekend was the first time I drove the vehicle in the rain since the inspection ~2-3 weeks ago. I took my family hiking in West Virginia and the drive home was so stressful, simply because it was lightly raining and using the brand new windshield wipers did nothing but smear the rain and I had almost no visibility (again the rain was only lightly falling most of the time, there were times when it was raining heavily and having the wipers on full speed did not improve visibility at all). It may seem silly to be upset about windshield wipers, however I feel it was very dishonest of them to fail my previous wipers which were awesome with these horrible wipers that I now have to replace again just 2-3 weeks later. In addition I had to replace the two front tires. I was assured that the new tires would be put on the rear of the vehicle because of safety/traction. However the new tires were put on the front of the vehicle. I called about this when it happened and was told that there was a mix up and if I brought the vehicle back they would correct it. I did not bring the vehicle back and will not bring any of my cars to them again. The location is convenient but I am very dissatisfied with the work that was performed. Except the light bulb that was replaced, that seems to be functioning fine. EDIT: I am unable to reply to the owners reply, so I will do so here. I understand you are required by law to fail wipers if they leave any streaks, however the wipers I had before did not leave any streaks and they worked perfectly. In fact I have no idea how the wipers that were put on the car would ever pass inspection anywhere. I would have had better results if I duct taped 2x4s to my wiper arms and used boards instead. Since I do not agree with the assertion that the wipers were leaving streaks I am left with the conclusion that wipers are routinely failed as a way to either make a few dollars on the inspection or to prove that your inspection found something. There is no evidence required for you to fail any aspect of the inspection and while you may have strict accountability on the state side there is nothing to protect the consumer against an inspection shop requiring needless repairs. I am upset because the false assertion that my old wipers were leaving streaks put my family in danger on a weekend trip because I was left with almost no visibility in light rain driving through unfamiliar mountain roads. I have already replaced the terrible wipers your shop installed. I hope it was worth a few dollars. I will never trust my families safety with your shop again.

Linda Holden

Not very pleased and will not return. Initial visit was in June 2013 for some engine and transmission service along with recommended Air Conditioning service that alone totaled over $1,100. (JUST THE A/C) Total bill was just under $2,150 for everything that at the time I did not mind paying. WASTLER came highly recommended by a friend that warned "good work but at a high cost". Well.... August 2013 rolls around and the Air Conditioning is blowing hot air. The system had lost all of its charge due to a leaking low side Schrader valve. WASTLER did cover this under warranty. July 2014: A/C system not blowing cold air again. Returned to WASTLER again and their evaluation was "A little low on FREON, recharged system and added DYE. No leaks at this time". Again, they covered it under warranty, but where is the FREON leaking from? April 2015: You guessed it. Air Conditioning system has leaked all FREON again. (3rd time back to WASTLER, same issue) Their diagnosis was two corroded A/C lines that cost me $902.36 with labor. WOW, we finally found the problem right? WRONG! October 2016: System has lost all FREON AGAIN! Their diagnosis was a leaking high side Schrader valve this time that only cost me $248.22 installed. WARRANTY requested but Dave denied it saying that the Schrader valve (a $6.00 part) was original to the vehicle and it had failed due to its age. My question was with all the times we had to come back with a known leak, why was this valve not changed? Everything else was. Was this a professional A/C system evaluation and service performed on my 1999 GMC Surburban? NO! And Dave, yes it is a Garage kept 1999 with only 89,000 miles which should have been considered with your service and service recommendations from the first visit. Is this how you keep you customers coming back? You can forget about any of the other recommended services you provided me. I will not be back. I am well over $2,000 into this Air Conditioning system. It is working for now.

Nick Zasadzinski

Over charge customers quite alot. I asked for a quote for a timing belt job. I was told the 2hr job was going to cost over 800$.I asked what they were going to charge me an hour for labor. Since the job only pays 2 hrs flat rate per alldata (the industry standard for computing labor for jobs). The service writer pretended he didnt understand the question. I said if the parts are only 80$ and the job pays 2hrs what is your labor charge per hour? Because 720$ labor for a 2hr job is massively overcharging me. The service writer said the price is the price and I can go somewhere else. My friend also experienced very expensive prices here. He unknowingly paid close to one thousand dollars for a new fuel pump install on his silverado. Then when he got it back the hydraulic plow pump was stolen off of his truck......cliff notes:dont go here Edit: Please disregard the companies reply. Just contacted my friend that had the pump stolen off his truck. "Mr.Wastler" never contacted him directly. And he was brushed off by the company.Notice that in the companies response on Google reviews was not an attempt to make amends. But to further discredit me . The only thing fraudulent is their blatant overcharging for their services. I also have heard more feedback in the community for this business. Namely how they sell customers new brake rotors instead of turning them on a lathe. The vehicle in question had less than 40k miles and according to them needed new brake rotors. They make more of a profit selling and installing these (new rotors). Then they would by correctly servicing them by turning the rotors.

Jill Carr

Went to Wastler when I couldnt figure out why my tire kept going flat. (and yes I had checked for nails). They found the problem, and fixed it the same day while I waited. The mechanic also pointed out that I was very close to needing rear breaks. (I had just had it at a dealer a few weeks before this and they didnt mention anything). I took my car back a few days later so they could replace the breaks, machine the rotors and check the other 3 tires for me. They also when ahead and rotated my tires for me. I will defiantly be taking my car here for my oil changes from now on. Thank you very much Wastlers!