Firestone Complete Auto Care

6699 Springfield Mall, Springfield, VA 22150, USA

Address:	6699 Springfield Mall, Springfield, VA 22150, USA
Phone:	+1 703-349-7482
Site:	firestonecompleteautocare.com
Rating:	2.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 16

Reviews 5

Anonymous User

Their customer service is "OK" at best. I remember i was short on time and had a bent rim I wanted to replace. I spoke with either Paul or Mike, and asked if they were busy etc, he said "well get you in and out." what does that mean to you - to me it means theyre not busy and I can be out of there quickly. I went in and basically repeated what was told to me after another guy said Id have to wait 1.5 hrs, and Mike over in the corner says with a huge attitude, "I said in and out, NOT quickly" and doesnt even look away from the computer as he says it. FINE, ill wait. I have the lifetime wheel balancing and alignment, and i asked them to find out which rim of mine was bent so I could replace it. I made it a point for them to check for a bent rim. After balancing, they just gave it back to me, forgetting the whole reason I came there. After speaking with the technician, he dug thru his memory and guessed which one it was. he also said the wheels were poorly balanced, but hey guess what, I just balanced my wheels 3 weeks ago, with THEM. Also, the tires I bought from them were cupping, and they blamed it on poor alignment/balancing. After getting them aligned/balanced in the Mclean Firestone 1 month after getting it done in springfield, I was told that my alignment was out of spec, meaning springfields machines are way off. How can they blame cupped tires on alignment when their machines cant even perform proper alignments? (One of my friends has a personal mechanic that is now my mechanic. He is also a technician at the firestone in mclean. GREAT WORK IN MCLEAN. I live in springfield, but will no longer go to the springfield firestone and will travel to the mclean firestone as they do A+ work.)

Anonymous User

I used to be a regular customer until I did a tire rotation with them and they ended up stripping one of my studs, which I noticed the next day because the lug wouldn’t fit anymore. I brought it back to them, and they re-tightened it assuring me it was fine, so I touched it myself and it didn’t budge. I said thanks and left. Three months later I get a flat tire and attempt to remove the lug they fixed and I couldn’t even get it off. I bring it to them and they tell me it was stripped and that to remove it they would have to replace the stud (about 80 dollars). It now makes sense why they were able to re-tighten the lug and I was not. They purposely forced it onto the stud, which in return was already previously stripped from them before. I tell them there is no way I am paying for this, and they tell me, "well did you get a inspection done recently". I said last week, and they said, "well during an inspection they are required to remove the tires so it was there fault". Never have I ever taken my car in and had the tires removed during an inspection, yet somehow this time it happened. So, instead of arguing I left, called the other place, which they denied, and someone got scammed out of 80 dollars. It’s a long read, but a needed one. I was a valued customer, went there for everything and they treated me with such disrespect that I will never go back.

Jose Cruzito

I have been a customer since 2009 and have not had any issues in the past until this time. I took my Benz C300 for an oil change, dropped it off Saturday afternoon to pick up on Sunday. When we got home we noticed grease smudges all over the car which made us inspect the vehicle all around then we noticed there was front end damage done on it. I immediately took the car back and had the manager file an incident report, take pictures and video as I did the same. You could tell it has just been done as the paint was still still coming off. I was assured management (regional manager) would reach out to me and well more than 10 days after, I still have not heard back from him. I just received an email from the claims department asking what took place and what would we like for Firestone to do to fix the issue, are you serious? How about making it right? How about taking care of your loyal customer? This locations reviews are from from the standard and in todays world there are a million other places to take our vehicles for service, but if we trust you enough with our vehicles (whether is worth 1k or 100k) the standard for you Firestone should excellence and to not just service it properly, but also take care of it as if I was your own. Read you reviews, there are too many of these incidents all from the same place. I expect a resolution ASAP.

Matthew Kreider

After seeing a lot of negative comments on here, I thought Id share my experience with this shop, as overall, its probably hit or miss. I tend to go to this shop over others because they are all clean, professional, and english-speaking employees. This is important to me because I need to clearly understand any additional issues they may want to bring to my attention. Back in late September of 2013 (2 months ago), I was headed home from my second job and I realized I had a flat tire. Whats worse was that I was heading back to my hometown for a wedding the next day! I called up Firestone first thing the next morning, and scheduled to bring it in right away. I found a good deal on a cheap, decent 25k mile tire (Im replacing all four within the next month), and they gave me a reasonable time frame. I met up with some family at a nearby Silver Diner for breakfast. And as I just arrived back to the shop, the ticket for my car came up to the front desk, and I was able to pay and leave town and made it to the wedding on time. All in all, I paid $70 for a replacement tire and labor. All within a time frame of 2-3 hours. Not bad. I just wish they did work on cars with parts I supply...then Id go here all the time! No bad experiences yet, but well see when the time comes to get all new tires!

Kham Civil

FIRST NEVER GET SERVICE WITH THEM! Sometime in October 2015, I quoted online for 4 tires includes alignment and others for $3xx.00. I called them they told me they have 4 tires. I took my truck there left it there. They told me they would take couple hours. They called me told me that they have only 2 tires. They will put two and I have to go back on Monday to get another 2 tires. I went take my truck. They charged for 2 tires. they dont do alignment or nothing. I drove my truck home with terrible shaking. on 95 i have to hold my steering wheel very tie because misalighment. the guy from the shop called one shop and woodbridge. I took my truck there to get 2 rear tires on Saturday. I charged me another $3xx.00. Almost 400.00 from the second shop. the alignment still not good. I called them to take it back for them to redo. They wont charge but if some wrong they will to charge me. I told them i just need realignment. then I dont want to bring it back so I decided to take it to dealership. The first shop at springfield mall charged me 189.72 for. Back about few years I also had bad experience with fire stone at Fredericksburg, they changed my tires for my car but lost one original wheel nuts. I had to buy. Tell you the truth NEVER GET SERVICE FROM THEM! if you have any choices.