Big Foot Moving & Storage, Inc.

Address:	5 Craig Rd, Acton, MA 01720, USA
Phone:	+1 781-488-3090
Site:	bigfootmoving.com
Rating:	4.4

Location

Photos 38

Reviews 5

Peter Haley

Big Foot exceeded our expectations. I knew of them through a co-worker and their Angies list reviews but there are so many horror stories out there, you just never know. Rich came over and did an assessment of the house, inputting into his iPad. He asked a lot of questions, things we hadn’t thought of, that gave him an idea of how much more would be packed. On the day of the move, 4 guys showed to pack up. They were young but very professional. They were polite and friendly but, most importantly, very “down to business.” I basically just worked around them and felt totally confident in how they handled everything. They wrapped nearly everything in those heavy moving blankets, brought additional boxes that we ended up needing and had lots of plastic wrap for securing items too. I am someone who loves processes and these guys had a great process. One guy in the truck supervised everything going in so that it all fit and was secure. I would recommend the boxes they have for hanging clothes. I was able to take everything out of 3 closets and hang them in these tall boxes. I did this so I was sure my wife’s delicate dresses were handled right. When they were delivered the guys just pulled them out and rehung them in the labeled closets. Really worth the small additional costs. Fairly quickly they were driving away. So fast that I forgot to tip them. My wife supervised the unpack and she was just as impressed. One guy was there from the previous day and two new ones. But all the same good guys. They were great about working with us as we changed where some of the items were designated for. I made sure to go to the guy that had been there and give him a larger tip and told him to make sure that the previous gang got their share (he said that is common practice.) As stated, we had read so many horror stories about movers so, seeing our faith rewarded was very satisfying. Because I cannot resist a good pun, I will say: Big Foot made an "impression" on us; from our first contact with Rich on the phone until the truck pulled away from our new house. I would recommend them highly. I know I paid a little more but trust is something that is hard to put a price on.

Sarah Cherington

We had a fantastic experience with Big Foot. Rich McKee was our salesperson and he was responsive, helpful and organized. They moved some of our belongings into storage so we could stage our condo for sale, and then moved them and the rest of our stuff to our new home 8 months later. The crew on both moves were unbelievable. They were polite, personable, and efficient. We moved into a 5 story walk up and I swear they did it with smiles on their faces. They took time to ask questions and place furniture and took great care of all of our belongings, including our 150 year old dressing table. All of our stuff (including the storage items) were unscathed. My husband and I joked that writing fragile on some boxes was futile because they treated them all like fragiles. They have perfected being really fast and efficient without making the customer feel like they are rushing. We considered cheaper companies (like AVIV) but we were so happy we chose Big Foot. Their estimate for 7 hours was spot on, whereas Aviv and others estimated ~4 hours. Either they dont know how to estimate, were low-balling us, or the moves are frantic. I cant imagine our move taking a minute less than 7 hours. In addition, I felt that the moving crews are probably treated better by Big Foot in terms of wages, benefits, etc. versus the cheaper companies. Looking at Big Foots employment webpage, it seems like a great company to work for. I like to think about those things when I hire someone. In addition, if anything ever went wrong, I would definitely want to be dealing with Rich at Big Foot and not some of the gruff people I talked to when shopping the discount companies. Definitely! In sum, they were the best part of our move. Moving stinks, but these guys made the actual process painless and dare I say sort of fun? They (almost) make you want to move again.

Anonymous User

BigFoot picked up my stuff and said it would fit into one "vault" (which turns out to be a wooden crate) for $65 per month. They confirmed this with paperwork. Its a Jekyll and Hyde routine: they are great at upfront appearances but once they had my stuff they increased the prices. They gave me a charge slip showing they had charged my credit card $631.80, but they charged $726.80 to my credit card. Then out of nowhere they said I would have to pay $130 per month because my property "required" 2 vaults, but I was not allowed to see the items in the vaults unless I paid them for that. You cant ever access your stuff unless you pay them. You can get twice the space for about half the cost at a self service storage facility in a better location even in downtown Boston. I finally got my stuff after asking for a court order and Im now in Boston with 600 cubic feet of storage for $71 per month vs. BigFoots $65 per month for a mere 254 cubic feet. You dont even get the full 245 cubic feet from BigFoot because those are the OUTSIDE dimensions of their wooden box. BigFoot charges you just to get access or see your stuff but at any self service facility you can go anytime you like, as often as you like, at no charge.

Nomar Lugo

Im not really know where to start besides this company is Terrible! I was recommended from a close friend who has moved with Bigfoot a few times throughout the years. My experience started pleasant but became uncomfortable very fast. One of the workers started came in smelling of reefer and began arguing in my home and using vulgar language in front of my children and also used the bathroom and clogged my toilet. That was not the worst part of the experience. I was told my bed frame cannot be taken apart by two men for a while then another worker came and did the whole thing himself. After the bed was taken apart, I ended up walking into my bedroom to find out that they broke a piece of my bed that could not have been replaced. I did not say anything to them but called the office and had no response.. My furniture had a hint of cigarettes and I was not pleased .. Overall my experience with Bigfoot was not good and would not recommend . unless you want a vulgar language and the scent of cigarettes lingering in your items

Tara Roberts

We have had the misfortune of needing to move 4x in less than 6 years (Boston area and NH). Each time, we have used Big Foot Moving Company. It has got to the point, where we dont bother calling other companies because due to past history, quotes, experience, Big Foot Moving always comes out on top. Mike the owner is very personable, open, honest, direct. There are no surprises and he wants to work with you to make it the best experience possible. Mike understands the stresses of moving and will do anything he can to make you feel at ease. Each time we have used Big Foot Moving the quote has always been accurate with no hidden costs or surprises at the end. This company does a great job to listen to your needs, quote responsibly, and schedule the right amount of time and # of men/trucks. The movers themselves have always been professional, courteous and hardworking. For having to move so many times, at least I have the confidence this part of the move will be taken care of well.