Cranney Home Services
| Address: | 24 Water St, Danvers, MA 01923, USA |
| Phone: | +1 978-785-8475 |
| Site: | cranneyhomeservices.com |
| Rating: | 4.6 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 6
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G W Grote
I initially contacted this company to quickly remedy a new toilet install (after a full bathroom renovation, including new floor and subfloor). Time was of the essence to prevent damage to new floor. Cranney sent someone right away to install a new toilet since I wasnt going to deal with problems from the original one. (I had already purchased the the new Toto). I next called Cranney to come and look at my ancient H B Smith boiler and I have been impressed with their customer service and also them calling to give me updates on when the technician (Frank) woud be arriving. Frank was very knowledgeable and l would have no problem dealing with him again. He seemed to take an aggressive approach to the boiler and Im hoping it will buy me more time (another winter) before we have to make a decision to replace it. I worked right by his side so I could learn what and how things worked. I appreciate a servicemen allowing that. I dont know how Id feel with someone over my shoulder watching my every move. Weve had Cranney address some electrical needs and everyone is very professional. The only negative comment I have concerning Cranney (not Frank) is that they are EXPENSIVE. The estimate, to change out the dimmer in the dining room while he was there doing other things was unbelievable. I can do some electrical, but figured, "hey, he might as well do it since hes here." Well, I said forget it. But back to Frank T, Im not sure if what we were charged by Franks services is too much or not. Obviously if we bought more time on the boiler then it was well worth it.Lastly Ill mention that I had Cranney give us some estimates on a new boiler system and they gave us three scenarios. All extremely high in comparison to other estimates Ive received for some of the same equipment. If money was no object, I would gladly do business with them on a regular basis as they all seem very trustworthy. But money is a factor when remodeling a newly purchased home. Conclusion: A great company, if you can afford them, go for it. If you have boiler/furnace issues, ask for "Frank T". The nice thing here is that he (they) knows the business, while some of the competitors may not so much. Will we be doing business with Cranney in the future? Yes, when the wallet dictates that we can. Ultimately, if you are in an emergency situation, Cranney will come through. There is something to be said about promptness, customer service and expertise. I guess one could put a price tag on that yet I dont want to bash the smaller guy who still believes in honest work and customer service.
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Karen Pooler
This is the 3rd attempt to give a review for Cranney Home Services. What a great Bunch of guys. My last attempt was for Michael T and Now for Frank T. I have been doing business with Cranney Home services, for years and they have become to feel like family. Quality work, guaranteed. As a disabled senior citizen Im unable to do the necessary repairs, to maintain this house. On several occasions, Cranney has had to come, over minor stupid things, they have never tried to charge me for unnecessary work, or, fail to advise me on what was the cause of problems. They have always been patient and understanding. Sorry Michael T. your review didnt get posted my first two tries I dont know why, I wrote a good one too! It was good timing to get my generator tuned up at the same time you checked out the electrical panel, saving a return visit. Frank T, thanks for a nice quiet house , no clanging and banging and ample heat. I have taken your advice and removed the radiator covers for better heat distribution. Although the one in the bathroom keeps stacked towels warm, for after shower drying. Thank you Cranney home services!
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Constance Boretti
A snap of severe cold weather left me without heat or water on my first floor. I had called two other local plumbing companies and they were swamped and couldnt schedule someone to come out for several days. I didnt wish to risk waiting so I called Cranney and they had someone out that same day. Jason came out first informed me someone else had to come out as he felt I had a broken water pipe. Thawing it more would risk water damage. The next day (Saturday) Frank came out and isolated and completely replaced the split pipe and determined the cause was the work I had done this summer to replace wood rot outside the house in the same area. The company removed all insulation and never replaced it. Frank did an excellent job in insulating the area from inside the house He communicated what needed to be done both now, and later. He was extremely helpful, especially knowing I am on my own for any maintenance for the house. I would recommend and refer (Cranney) him to anyone I know. Kudos to Frank for a job very well done!!!!
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K
I was extremely impressed with Dave Delauriers and Frank Tombarellos workmanship, professionalism and easy-going manner. They showed up on time and completed the job, the entire job, in the two-day period they said it would take. I was most pleased with the attention to detail - such as neatly securing all hoses and wires as thoroughly as if they were working in their own house. Even though the house was under complete reconstruction with plaster dust and sawdust everywhere, they took care to wipe up their footprints (as well as Tags, our friends and mine). I was a few minutes late in returning to the house at the end of the job, but Dave and Frank waited so that I could be given a tour of all the components of the new heating system. Very interesting, and now I know where all the switches, filters, gas and water valves are - something completely new to me. Bottom line: Dave Delaurier and Frank Tombarello clearly take pride in their work and it shows.
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Joan Pizzello
Keith and Mike came to us the day after we arrived back from vacation in LA on Wednesday night, October 8th, to a drain blockage. Not the best way to arrive back home with laundry to do, etc. We own a three-family home so we are always concerned about our tenants being inconvenienced. The guys were wonderful. Very prompt, professional and friendly. It was a difficult job because of the way the main trap was situated, and they worked on the problem all afternoon on Thursday and thought it was cleared. Unfortunately, on Friday when I ran a wash, the drain was backing up again. My husband called Cranney and Keith and Mike came back and worked on it until it was fully cleared. They ran all the faucets to make sure it was completely clear. We were very happy with the service and grateful for their excellent work.
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Michael Randall
I could not be happier with my gas burner service this morning. Scheduling was a breeze. Frank was early (imagine... EARLY) for the appointment. He spent the time I needed to discuss the heating system, his process of servicing the burner, and the challenges we face with an aging machine. There were NO pushy sales tactics, but offered a colleagues services for a new furnace consultation. He genuinely appeared appreciative of the business and thanked me for chosing Cranney Companies. After having some "not-so-good" experiences with other companies in the area, Frank and Cranney Companies have restored my faith in local service businesses who put the customer first. The leadership at Cranney should be proud of their product, and the people, like Frank, who are on the road representing it.