Public Storage

105 Pleasant Valley St, Methuen, MA 01844, USA

Address:	105 Pleasant Valley St, Methuen, MA 01844, USA
Phone:	+1 978-291-5703
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 25

Reviews 14

Pam

Stored stuff here in 4 different units of various sizes over a period of about 18 months. Found the facility to be clean. Nicole and Jamie are awesomely helpful and patient. Carts are a major problem here. Various systems were in place over the period to keep them available for people who need them, but nothing seems to work. When I moved out (7/14), carts were only available during office hours, and customers have to leave their drivers license with the staff. Still, someone managed to steal a cart under this system. It can be extremely inconvenient not to have a cart available to move stuff. So while I rate the staff high (5 stars), the overall rating is lower due to the cart situation. Hope they can find a solution.

Spiritual Serendipity

Units are clean. I always found it very cold and question the advertised temperature controlled units. They only have 3 available carts to use but I always went at the right time so I always got one. Be prepared to leave your license in order to use one of these carts. No trash receptacle to throw away even a little cup, nor a dumpster is available. The dumpster located behind locked gates is for employee use only when they need to clean out an unpaid locker that didnt sell at auction. For the prices being charged, I feel this chain of storage units can more than afford dumpster service. This location has many packing supplies available for purchase.

Planned Perfection

I am a returning customer to this location and I am very pleased to know that there is new FRIENDLY AND PLEASANT staff. My mom and I have another unit here and we both have had many very negative experiences with previous personnel. The new manager is so upbeat and so nice to talk to, unlike one girl I dealt with a few months ago, Nicole, she even refused to open the door with only 2 min left before closing. Im glad to know things have changed positively. Mariela did such a wonderful job explaining everything and I look forward to continue being a customer here.

Jamie May Hart

Exceeded expectation with customer service. Staff very helpful. 1st visit worked with Victor to check out facility and reserved unit. Next day Christine processed our application and made sure all our questions were answered. Inside of facility is spotless. Could use new wheels on moving carts, a little hard to push straight. I expect that happens over time due to their utilization. Wish visitors would not be so messy with trash outside. The staff does such a great job with the inside and outside building but the grounds not so. Location excellent too.

Karla Sabalier

Lost my key to my lock, thinking they would help me out and understand they completely did not. Who ever Christine is was extremely rude, told me it was not her fault that i lost my key and how i needed to wait for her district manager to go at his CONVENIENCE to break the lock for me. Me as the renter i felt like they should be more understanding when it comes to situations like this. never should a RENTER feel like they have to wait until someone feels the need to go and brake my lock. it was very rude of her to say that and very unprofessional.

Armani Alonzo

I would like to thanks your company personal at the customer services division for their excellent support. Your customer care executive Mariela at the Methuen MA location were very helpful. Mariela let me know all the important information the I need regarding spaces. She was extremely attentive and she answered all my questions. Please accept my gratitude towards her and your customers care staff for their speedy and afficient services. I would especially like to comment Mariela for her professionalism and superlative skill. Thanks.

Lisa Silva

Love them. Jamie and Nicole are awesome, let me tell you how awesome...I once let my 8 yrs old lock the storage lock and I forgot to check it, within a few hours they call me to let me know it wasnt properly locked. With all the storage boxes...my husband and I were shocked at the quick and thorough check of the storage facility. The bathroom is always clean. I sometimes spend hours organizing the storage and they always do rounds and checks which comforts me knowing that if something happens theyll find me.

Julianne Taylor-Ruggiero

The Methuen Public Storage is fantastic! Special thanks to Nicole and Jamie for being beyond helpful with my storage questions, needs, and concerns. Rate them 5 stars! The Public Storage facility is well maintaied. The only slight drawback is the use of the carts only being available during office hours. This has only become a policy due to customers stealing the carts. Its a shame that a few bad customers had to spoil it for us all. Overall, Public Storage has come through for me and my storage needs.

Carol Rourke

Just opened a unit at this facility. Employee Nicole was extraordinarily helpful in sizing a unit, offering moving products, suggesting furniture placement etc. Absolutely went above and beyond to assist. Walked us to unit twice to verify information before answering questions. Very very positive experience! Moving is traumatic and she made Part I a nonissue. Employees also keep the facility well maintained and clean. I would highly recommend this facility to nearby competitors.

Adriel Bencosme

This location is great because its close by and the staff are very helpful. Whenever I come by there is always somewhere here to answer any of my questions about renting space as well as insurance details. As of today Im moving out and the relief property manager was very helpful in answering all my questions as I wrapped things up. Christine was awesome in helping me out throughout the entire process. Highly recommend this place for storage.

Sir Burn

Christina was very helpfhelpful, informative and professional. I felt very comfortable from the time I first walked through the door and she said hello "welcome to Public Storage, im Christine, how may I help you?" She walked me through the building and showed me the storage I would be using. Everything from signing my paperwork to know what I would be paying and walking out the door with a storage spot was smooth. Thank you Christine! :)

Jeffrey Castro

Nice to rent a space but no more than 6 months. Its ridiculous how much the rate increases. Its also ridiculous how the women in methuen hold the carts until you give an ID. Ive rented here before but never for longer than 6 months. Never again will I rent for longer than 5 months. The place uncle Bobs across the street. Has the same amenities and they dont raise the rent like public storage does. Fingers down to public storage.

Matt Lukas

Many thanks to Nicole and Jamie for a very positive experience at Public Storage Methuen. Completing the necessary paperwork was very quick. They answered all of my questions. I appreciate the pleasant and professional demeanor displayed by the personnel as well as the clean modern building which is very accessible from either route 495 or 93. Thank you very much! Matt-

Jacqueline Gallant-Moran

Nicole and jamie were so helpful in getti g my moving situation resolved. They were able to get ahold of their gm and get my unit time stretched out an entire weekend because of my inability to get moved into my new place. This is the second time I have used public storage in methuen and im living in Wilmington and I make the drive because I do t trust any o e else. Thanks for your help ladies