Boston Sports Clubs

Address:	840 Winter St, Waltham, MA 02451, USA
Phone:	+1 781-522-2222
Site:	bostonsportsclubs.com
Rating:	3.7
Working:	7AM–7PM 5:30AM–10:30PM 5:30AM–10:30PM 5:30AM–10:30PM 5:30AM–10:30PM 7AM–7PM 7AM–7PM

Location

Photos 36

Reviews 5

Лилия Каракай

Worst experience ever! I was stupid enough to have business with this club. If I could Id give -5 stars to this gym. Everybody is just ignoring you. They keep charging you money even through you cancelled membership. They keep saying that they will call you back to resolve the inquiry but never call. They never explain anything! My friend invited me to the gym and I had 3 days pass. The second day I came to the gym to attend the class and I was late and Steve (the guy that worked that day) did not even let me in. He said I MUST sign up to attend the class. I asked him if I can sign up after the class and he said that he wont let me anything in if I dont sign up now. I was late for the class and didnt want to spend any time with him so let him signed me up and choose for me the most expensive plan that they have - 90$/month. He didnt tell me anything about any fee and student membership. He didnt give me any agreement. A month later I was charge 90$ for membership plus 70$ annual fee. I came to the gym to cancel my membership and to ask them refund my money and they said that they will call me back. I asked to talk to manager and I had been waiting for him about 40 minutes. The manager name is Nick and I wish I dont have any business with him. He told me that he can not refund me money before he talk to Steve. I came on Friday and Nick said that he will talk to Steve and Steve will call me back Sunday to discuss the situation. No Steve, no Nick never called me back. I was trying to call to talk to Nick few times but he never answer and never call me back. Today I was charged 90$ again even though I cancelled my membership. MOST TERRIBLE SERVICE EVER!!! Never give this gym a chance if you dont want to get in trouble. People that work there are just stupid and dont know how to treat their customers. NICK AND STEVE - remember those names and try to avoid having business with them at any cost. My rate for this gym is NEGATIVE FIVE and I wont be lazy to write this review everywhere through the internet so that people would know that this gym is charging its customers for nothing!!!

Philip Greenspun

These folks sort of break new ground in consumer and contract law. I signed up via their web site and the offer of a "premium" membership ($80/month) lists a bunch of stuff that are supposedly part of the package. It would have been tough to check the fine print because the "terms and conditions" link lead to a "file not found." When I showed up in person to collect my tag the guy working the front desk explained that in fact many of the items were not included in the premium membership. I was curious to know how this could work so I asked to speak to a manager. When I showed the manager the actual web page off the companys actual web site he said "Dont believe what you read on the Internet." In other words, in his opinion the site that his company runs that presents offers to consumers and bills their credit cards need not have accurate information about what is being purchased because the site, entirely controlled and run by his employer, is "on the Internet." [Separately, the facility itself is reasonably nice, but marred to some extent by numerous taped-up signs informing customers regarding various rules violations and the consequences that might follow. These dont seem to be curated in any way so, for example, a threat to cut off locks on September 25 was still up on the wall on October 7. The jacuzzi in the mens locker room was surrounded by no fewer than 10 different signs each with exhortations regarding a variety of rules.] Overall, an unusual way of conducting business.

A B

I would rate them a negative if I could. They stole from us. Heres the story: Our daughter (14) wanted to do 6 weight lifting and conditioning sessions with a trainer. They signed her up for an entire "Personal Training Membership," and used my credit card (on account from my membership) to pay for it. In small print of the contract, which they did not point out to her parents, they locked her into a month-to-month contract forever. Without knowing these details (because the gym never got a sign off from me to charge my card!), I found out that the amount of $443.46 representing six months of non-use at the rate of $73.91 per month was charged to us. Our daughter did not even use the gym during this time. I called Marybeth Kelly, the General Manager at BSC Waltham to resolve this. She said shed send in a request for refund from corporate. There was no follow-up from her. I emailed back to her several times to find out what the outcome was and get our refund. No response. They never returned our money and never even had the courtesy to respond to our email. I went into the gym to find Ms. Kelly several times, and each time they asked me my name, then told me she was not available. BEWARE of their tactics and check you cc every month if you sign up with them. More slippery than car sales people. I reported them to the BBB and the cc company.

Kendra Carnevale

Ive had two negative experiences with this gym. I was personally training with an instructor. I came in for a session one morning and felt like I was going to be sick. I told him I could not train that morning and I think I should go home. I found out later that he charged me for that session and also he was charging me for hour sessions after we had dropped down to half an hour sessions. I also found out he was dealing steroids in the gym ( I never reported him in for that). The second incident I signed my son up for swim lessons and paid for a package of 8 in advance. They called and said they didnt have enough children to do the class. I said I would just wait for the next one around. When I called a few months later they wouldnt refund my money and said I had to sign up for 16 sessions. I spoke with management about these two issues that I had and they made no accommodations for me. I proceeded to leave the gym. I dont like doing business with shady people and corporations. I am a local chiropractor and had referred many patients to the establishment in the past. Obviously I no longer referr patients and actually highly recommend people dont join.

Eric Chang

Awful customer service. Super unfriendly, unwilling to help when there are problems with membership. Wouldnt have given if it one star was just one person but I dealt with multiple people on several different occasions and they just dont care about anything. The locker rooms are gross, the lockers are super dirty, half of them are falling apart and they are as wide as a pencil. I can barely fit my bag in there and it only fits because Im shoving the thing with my whole body. Its so stupid because they have a million narrow lockers and there are only 10 people in there at a time. They need those lockers to be three times as wide.