Power Home Remodeling

Reviews 3

DA

Daniel Chong

First of all this review is for a roof project, shutters and attic insulation. The salesman was great he came to our house and explained the whole process for the project. The nightmare started later on when the actual project was actually executed. Previous the installation the project manager John Maile came to our house and talk to my wife to get all the dates and things ready for the installation day.That day the project manager wrote down on his on the checklist template that the shutter color we were picking was black. Immediately my wife told him that we wanted red but his answer was that the color wasnt going to be a problem because that was just a paper work and that they would actually call later on confirming the color for the shutters. (First mistake) at the end she forgot and signed the paperwork. They told us that in order to do the insulation, the roof had to be done first. The roof project date had to be changed 4 times because of bad weather. I soon realized that the company had a very bad internal communication because they never told the insulation department. So they ended coming trying to do the attic insulation even thought the roof wasnt done yet. I ended sending them back. We received a call from customer service to confirm the shutters color my wife told them red but they said they didnt have that color.. at the end my wife told them that we would like them to be white and they agreed. The day the roof was done (Saturday) the shutters didnt arrive, i spoke to their supervisor and he told me to forgive them that they would install it next friday. The guys finished the roof and it was actually a very good job. On friday they never showed up. I called them and i was told that they had a problem with the shipping process and that the shutters never arrived to their facility. They also said that they would arrive tuesday and we rescheduled for the following friday. The following friday came and again they didnt show up... my wife called this time and they told them that they had another problem and that two of them arrived broken but that they would go and install the others, my wife told them not to go until they have all of them. So they rescheduled again for the Thursday of the following week. The next day (saturday) we had the insulation project. They supposed to come to our house at 9am. The representative called me at saying that he was going to be 50 mins late, then he called again saying that it was going to take him an extra 15 min. When they finally arrived there were two guys one called Dennis and "z" (i dont remember his name) . They soon started working on the insulation but the job was to big for them. For some reason they sent Dennis with a totally new guy to do a 2 person job. They actually told us that it was "z" first day and that he was learning. Soon they started fighting between them and swearing totally inappropriate. One of them quit right there and slammed my storm door and broke one of the bump closer which i didnt noticed at the moment. The other "experienced" guy tried to tell me that the job was done and he was trying to get me to sign the paperwork. I soon told him to call his supervisor and told him to get out of my house i had enough with those two. The manager told me that we would send a supervisor the next day. The next day the supervisor checked and realized that they had made a terrible job. He finished the job in a couple of hours and they gave a gift card for all the inconvenience and to fix the storm door. At the end after all the nightmare the job in the attic was completed. Now going back to the shutters remember? We had to reschedule 6 times and we were at work when they installed the shutter. At the end guess what? they installed black shutters instead of the white ones my wife requested and that they agreed. They also left a mess with trash in my yard. I Just called the customer service and they are clueless.. and they said they wont change them. Im totally pissed with this company i would not recommend it. Please stay away from them!!!!

BK

BKM

A representative from the company knocked on my door because they were "just finishing a job in the neighborhood" and mentioned a street name more than two miles away. Lucky for them I was looking for an estimate for some work and set up an appointment. Then I Googled them and after reading their reviews, cancelled the appointment. Now they call every few weeks to "reschedule" the appointment I cancelled and told them I did not want to reschedule. I have asked them to stop calling me and when some different person calls you they tell you "I havent called you." No kidding, but your company has. Today 5/12/17 at 2:30 pm they called again and the guy swore at me and hung up when I asked him not to call me. Maybe theyll stop now? Either way Ive filed an complaint with the Federal Trade Commission. UPDATE: I called the home office to ask to be removed from their contact list and asked speak to a supervisor. I was put on hold for a while and the guy came back and said a supervisor wasnt available but one would call me back.....still waiting two weeks later. Second Update: You cant make this up. Another guy knocked on my door today because they were "doing work in the neighborhood." I told him he was too late as another company had already been contracted for a new roof. He then tried to sell me windows. This one was very polite at least and did take no for an answer. I will email the company as per the companys response below, well see. I will update again if necessary. Third Update: 5/30 I finally got an email back from the company stating that they have removed my phone number from their contacts. Hopefully this is true.

CA

Calvin Alexander

We decided to upgrade our windows to a more energy efficient and modern setup. I ran into a sales representative for Power Home Remodeling company who was very thorough and set me up with an appointment for a site visit. At every step of the way ALL Staff were very pleasant, professional and on time. We plan on finishing the remaining windows using their services. UPDATE!! We had two jobs done both involving replacing windows. The first job was absolutely awesome. The installer Danny was extremely professional. He installed the five windows in just under four hours. He was very neat and tidy....great workmanship, no complaints there. This is where the good stuff ends. Our experience with this company was like a Jekyll and Hyde moment. Now for the second time around we decided to replace seven windows. Two workmen came for this job. The windows were mounted well I suppose. Poor workmanship left chipped, dented and loose window frames, screws werent replaced and cracks were not sealed. The house siding was broken and and no attempt made to repair much less notify owner. The outside of one window was not properly framed (end of siding was exposed) and it was bowed. Cleanup was poorly done, Ive found nails, screws (missing from window frames) and some splinters. This "job" took around eight hours to complete. The workmen also left unused metal framing material in my house. I called site foreman who visited and took photos and would return to repair window frames, house sidings and hopefully fix an overall sloppy job. Im not sure about using their services in the future which is disappointing given the stellar first impression.

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