Address: | 201 Arlington St, Watertown, MA 02472, USA |
Phone: | +1 617-926-2640 |
Site: | tumblekidsusa.com |
Rating: | 3.6 |
MA
Matt Carmichael
My wife signed our son up for a Saturday class online. We received notification that day, that our payment was received. Two days later we got an email stating that in fact the class was filled and that he is not in the session. Nothing like telling a four year old he is going to be doing Tumble Kids with his friends and then watching him cry when we have to inform him that its not going to happen. Thanks Tumble Kids! Was told over the phone that in fact the class was already filled 3 days before but the information was never entered into the online enrollment. Again, looking forward to explaining that to a 4 year old. Was told on the phone that their was a spot in the 9 am class. Asked if they could hold it, until I could talk to my son. Was told not without payment, I responded "even with your mistake" was told "Nope". Gee thanks. After receiving this oh well treatment on the phone, felt the need to post this as warning. If anyone from Tumble Kids reads these reviews, my contact details are on file. Please contact, if you would like to discuss this matter further.
A
Anonymous User
We were going to attend a session but decided to attend a local playgroup instead. We called back within an hour of making our payment, we never even attended a session, and were told our payment of over $200.00 was non refundable!! This was never told to us over the phone. After some back and forth and a call to a "supervisor" my money minus a non-refundable $25 charge was returned. This non-refundable charge was also not mentioned. I would not do business with Tumble Kids USA. Buyer Beware.
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Samantha Ryan
Amazing I am on a team here and it is AWESOME all the coaches a super nice 5
GA
Gayle Flaherty
Really good gym