Life Time Athletic - Westwood

Address:	44 Harvard St, Westwood, MA 02090, USA
Phone:	+1 781-381-7100
Site:	lifetimefitness.com
Rating:	3.2
Working:	4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM

Location

Photos 100

Reviews 9

Rachel Hodges

We joined Lifetime a year ago and our family has loved it. It was good then, but it is even better now. I have been very impressed with all aspects of Lifetime. My kids love going to the kids academy, I love the variety of classes they offer, the changing rooms/bathrooms/showers are the cleanest I have ever seen at any gym (and Ive been to a lot to compare) and their equipment is topnotch with great variety. The new manager has raised the bar with higher expectations of the staff, along with hiring new quality staff that meet his standards. I am someone who watches leadership and staff on a daily basis. An organization will be great if it starts from the top down. You learn greatness from your leaders. I have seen a lot of improvement with Lifetime Westwood and I believe its because of great leadership in the past year. Just last week, I met the manager of the new Metro West location who was taking time to inspect all of the Westwood location to give a new set of eyes and notice things that others might not see. He said that he and the Westwood manager do that for each other so they can improve their facility to make it better. Thats great leadership. This week, I stopped at the Activities desk to ask a question and the gentleman there knew me by my first name, without looking at any screen or my card. I complimented him on remembering my name, because I was so surprised he remembered it! I didnt remember his name! Thats highly valuing your guests. That takes a lot of mental discipline and taking notice of detail. Another trainer complimented me last week on how Im training. It wasnt even my personal trainer. I definitely dont see them or talk to them on a daily basis, but they went out of their way to notice that Im working hard and wanted me to know they noticed. Thats going beyond your job description. My kids are often referred to by their first name as well, without the staff looking at their sticker or the screen, because the staff in the kids academy do their job at learning the kids names. No place is perfect, but this Lifetime comes pretty close. Thank you Lifetime for being a very enjoyable place for my family. Our health and fitness are of high importance to our family and we love being part of a place that values it as much as we do, on every level.

c c

I can only comment on the outside pool, as Ive not done inside workouts ---- Its a CESSPOOL!!! Always closed for "fecal incidents". Who was the genius that thought attaching the baby pool with the rest of the pool was a brilliant idea? Both the inside pool and outside pool are attached to the baby pool. I only hope that during the off season, they confine the baby pool from the rest of the pool. ---- The outside bathrooms are atrocious!! It reeks of urine (this is the ladies room). They put in a fan and an air freshener to solve the stench aroma.. ---- The outside patio/chair area is too small for the amount of clients they have. There are not enough lounge chairs. Theres a lack of umbrella for shade. I need to sit in shade due to my history of skin cancer. ---- The pool is obviously overcrowded and oversold, yet you see the salesmen walking around on tour with more familys! At what point Is enough enough??

Robin Cappuccino

Overall can be a good place but some of the staff need lessons on coummication. Rules changed, members not notified, staff then confronts (not discuss but confronts) members when unknown rules are broken. Also, they have a seating issue poolside. Instead of making more seats available the issue gets solved by heavily regulating usage. My thoughts if I am paying for four on my account then all four should be allowed to sit poolside. The limit is two chairs per account. This is strictly enforced but safety issues of parents letting young ones who cant swim be in the pool alone and those in diapers not in swim diapers as required are ignored. Theyve had one death poolside in the first year of being opened. At least once a day the pool gets closed due to a child having a accident in the pool.

Helena Busch

The kids academy was not what I expected. We cancelled the membership because of this and my daughter (3) hates it. She loves preschool, dance and gymnastic so its not her. She is in tears when I pick her up, one time they called me because she was so upset and she told me I dont like those ladies. This is usual for her so we arent going back. We only used kids academy 3 times with her.oh and then there was the hand food and mouth incident where I asked them about it and they said that there was no cases so I left my infant there come to find out they knew about several cases. THANK GOD SHE DIDNT GET IT

Gia Salerno

Initially, when the club first opened there were some issues that made it less than what it purported to be. Now, with new management the club has totally transformed itself in my opinion. The most important factor for me is that the GM has done his best to listen to member feedback. Of course, the best part of the club are the instructors, my personal favorites are Sam, Krista, Petra and Laurie. Sean in sales is super, I cant say enough about him. Overall, definitely worth the money $$.

Audrey Orenstein

Lifetime is getting better all the time. I worked long and hard with the director of classes to see if I could get my favorite activity taught at the club and while it took months to get through the system, I got the class I requested. My next request is for more 7 am classes, but there is lots to do at 6 am and then again starting at 8 am. 7 am would be nice for people who clock in to work at 9 nearby. The club is clean and the fitness people seem knowledgable and helpful.

Josh Pfieffer

The facilities are very nice but the lack of any kind of good customer service is unreal!! I cancelled my membership end of January but the club continued to charge my card. Ive now been on the phone with these people 4-5 times just for them to tell me they arent going to give me a refund because they dont have any record of my cancelation. So because of this places incompetence I am out two months of membership fees. Real professional.

Luisa Pena Lyons

I joined Lifetime after a friends encouragement and have been pleasantly surprised! Love that its so family friendly and the zumba classes are amazing!!!! The facilities are always clean and the cafes staff is very accommodating plus the food is the best! Love the dodge bowl, not super keen on the smoothies. Im not a typical gym person but lifetime has got me hooked!

Matthew Collard

Disappointing how one hour to play basketball with a guest would cost $30... included in our membership is bringing a guest once every 60 days and this is corporate America. "Well, theres restrictions and not in summer" always have loop holes. My friend drove up from the Cape and then they tried charging me $30 for an hour of hoops. Not good business