ARS of Boston

300 Manley St, West Bridgewater, MA 02379, USA

Address:	300 Manley St, West Bridgewater, MA 02379, USA
Phone:	+1 508-588-9025
Site:	arsboston.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 35

Reviews 5

Mj Ryan

Terrible experience. Scheduled servicwoth ARS through Home Advisor to fix my central a/c which was leaking into a bedroom from the attic. Made 7 am appt online. ARS then called to "book" the appt- and they could only do an 11am-1pm window. Fine. I changed my schedule and worked from home to accommodate. The service engineer came early and they called to let me know which was very nice. A good start. The good start ended there. After a list of costly "might be this or could be thats," it was clear that the answer the technician was looking for was to replace my 12 year old central a/c system. I could spend about $2500 to "look for a leak" but then even if one was found and fixed- for God knows what amount of money- the system was "old" and something else would probably break soon. Short of that we decided to recharge the refrigerant for $224 on top of the $135 service call. There was also a broken condensation pan overflow switch that could be replaced for $148 (a $10 part online that merely needed to be attached to existing wires). More importantly, what we failed to discuss was that there should NOT be water in the overflow pan- the reason for the call that remained unresolved. The straw that broke this back was the $245 requested to "dry out the overflow pan." This meant bringing a shop vac to the attic to suck out the inch of water in the pan. I kept the $245 and did it myself- and he left - pan still full of water- a/c still broken. I also opted not to replace the broken switch as I knew I would need to call another service company to find the source of the problem. So I ended my ARS service call $359 poorer and $0 better. I guess it is nice to have more refrigerant - but I can still take a shower in my guest room if I turn the air on long enough to fill the pan. I am now getting advice from neighbors on service providers that can actually fix the problem. Sorry to have wasted the money on ARS because now I need it to pay someone else I actually FIX THE PROBLEM.

Rob Gore

ARS company as a hole is a good company to work for. My names Rob I worked for ARS from November of 2015 to January of 2016 and was good working environment and employs are good people. Well first we all leave from houses each morning to go to first call. So we keep trucks at ower owen houses to do calls in owed area. Mine was jamaca plain area. Well I got arrested for braking a restraining order that my brother put on me. Which for the record me and my brother have made peace with one another. When got arrested had to spend 38 days in jail from Jan 6th to Feb 14 of 2016. So the ARS truck was left in my driveway for couple of weeks be for an ARS employ picked up my truck. Truck had all my tools and all there checks and receipts in truck. When got out of jail in Feb 14th 2016 found out that ARS let me go. ARS said owed them 200 dollars and ARS owed me my tools. So went to go pay ARS there money and pick up my tools. Payed ARS there money and they rushly loaded my tools in my truck. Well went over my tools when got home and there was over 1000 dollars in tools missibg. Called them right away and told ARS the tools I was missing . ARS said my tools were locked up in service stock room. Well when I saw them they were sitting out on a cart were all there employs could pick and choose what to take from the cart which were all my tools. John the service manager told me he would replace my tools that were missing. Also had a priceless watch in console of truck. The band broke and deceased father gave to me and ARS says it isnt there I know it was in there and I know all the tools i was missing. Im very anal about my tools because thats my bread and butter. John the service manager wont call me back now. (FUNNY ). Now am taking ARS to court on 11/07/16. They say my truck wasnt locked up at house. So they say someone stool my tools there but didnt steal the most expensive tools and take the 5000 dollars in receipts in truck. Come on bad explanations.

Dana Fisher

I had an emergency at my rental home in Whitman. My hot water heater had burst and 30 gallons of water poured all over my furnace. Tenants without water and heat in february is not a pleasant thing! Tom was very helpful over the phone initially helping me trouble shoot the problem(prior to me realizing the water heater had burst). He then came over and replaced the water heater immediately so that the tenants at least had hot water. After giving the tenants tips on using the generator and space heaters while the heat was out he accurately diagnosed the problems with the furnace(minus the 2 inches of water in it!) and because it was 9pm on a friday night did his best to get parts over the weekend even calling in a favor from a distributor. He was spot on with the parts that needed to be replaced and when one of the parts actually didnt need to be replaced he was honest about it and didnt charge me and let me know that piece was fine. He was courteous and extremely knowledgable and didnt mind explaining things to someone like me who does not know the first thing about heating systems which made me feel more comfortable given the stressful situation. I would highly recommend ARS and will be calling them back whenever I need any work done. Heck, Ive already recommended them to two friends!

Kimberly Cohen

ARS consultant Marc E was really great. He was personable, friendly, got right to work. He got the repairs started and when the parts came with ARS Representative Nick G, who had been at my home originally 3 weeks prior. He was also very good and explained the concerns and repairs that were required, which led to this review. They both got everything done quickly. 5 STARS for both of them. My one concern is that when the original service was done (by Nick G), I was told the parts would be ordered immediately, and they would reschedule the work to be finished. 2 weeks later I spoke with Cindy who told me the parts were ordered and one was on backorder so we were waiting for that part to come in. The parts would be in on Friday, they dont like to keep parts around so they would call right away when they came in. I week later, I called again. I spoke to Cindy who would call me back in a few minutes and let me know the status. She never called. I called the next day, spoke to someone else who would call me back. He did. He told me the parts were in they at the part supplier and they would pick them up and repair my A/C that day. They did! It would have been nice if they had kept me up to date on the status of the parts from the beginning. Other than that, ARS was great!

Jacob Lederer

errible customer service. It cost $135 to have a technician come out to tell me my system is 10 years old and that it has a leak. It would cost another 450 just to tell me where the leak was and that it was not worth fixing. I should spend close to 10,000 on a new system. I could understand the 135 if he did more then just look at that sticker on the back of the machine and put a gauge on it.(Two minutes worth of work) it wouldve been nice to know what else could have been wrong or was going to go wrong with the system so I can make an educated decision. Service call shouldve been comped or at least discounted. As they said if an r22 System is not worth fixing then why bother sending a technician at all. I couldve told them all the information over the phone and I already new it had a leak. In the end I just spent $135 for them to try and sell me a new system. Its like going to a car dealer spending $75 dollars for diagnostic fee they tell you its broken. Then they charge you to walk on to the sales floor To sell you a new car. I called another air conditioning company and guess what its a free estimate to come out to the property do a quick diagnostic and discuss options. At least they pulled the panel off the air handler and actually looked at it.