BMW of Ann Arbor

Reviews 3

JA

Jason Son

I tried to lease a bmw in this location a month ago. A sales representative was very nice and kind but the manager was extremely rude. He was condescending and judgemental towards me the whole time and threw in the wrong numbers for the lease term. Im not sure whether it was just a miscalculation or with intention to rip me off but I sensed the latter was the case. When I asked him to go over the numbers with me he would just change the topics and speak gibberish and go on about how great the car is. And when I asked about the money factored number since it didnt seem right, he would just say "its compound interest". Like I dont know how to compute compound interest. On the invoice he gave me for a lease term, he added about 1000 dollars more than the actual interest he should be charging, and the msrp price of the vehicle upped by almost 3000 dollars more than what it should be. So I bought my bmw somewhere else. But THIS IS NOT WHY I am writing this review. The one that I bought still had the manufacturers warranty on it so I decided to have it serviced since I bought it as a used car. So I called in just a few minutes ago to get an appointment. My call was received by a rude receptionist and I wanted to ask some questions about warranty. She transferred me to someone who is in the service department. No one answered. I left voice mail but I figured since it is a simple question someone in the office should have an answer for me. So I called again. The receptionist connected me to scheduling department and I spoke with a nice lady who helped me to get an appointment tomorrow but she didnt have an answer for my question and before I could get a confirmation for my appointment, she transfered me to director of service. No answer. So I called again to get a confirmation for my appointment tomorrow. The rude receptionist answered. I asked her to transfer me to scheduling department. Then she said in a contempt mannered, why do you need to get transferred? Like Im an idiot. I told her I need a confirmation for my appointment tomorrow since the call was transferred before I could get a confirmation. And I needed to ask the question I had, which was "Will there be a FEE for a Service Checkup?" Of course she said "I DONT KNOW". I asked her to find someone who can answer my question since my appointment was tomorrow and I dont wanna get charged with a surprise invoice. Then she said "Of course there WILL BE a LABOR CHARGE involved" like Im a stupid. So I told her THAT IS WHEN your service specialists FIND something WRONG with my car and my question was "WILL THERE BE a FEE for a SERVICE CHECKUP". She said she doesnt know, so I asked her again, "Could you please find someone who has an answer for my question?". The thing she said next was breathtaking. "We have your number. Someone will call you. Bye". Then she just hangs up. I rarely write reviews. But this one I couldnt let it be. An employee with disregards toward her profession. Who disrespects customer. Who couldnt even provide a customer a single thing as a BMW Service Center Specialist. If I were you I would steer away from this BMW dealership of Ann Arbor. Especially the SERVICE Center. As you will get none.

BR

Brian Lemay

Although I was happy with the test drives and purchase price of the car, I felt overly pressured into purchasing the additional insurance items such as wheel and tire protection, dent protection, etc. Nancy in particular made me feel like I was an idiot and making a big mistake by not spending the extra money on these protections. Obviously these protections could pay off if something unexpected happened, but in the end the dealership (or BMW) is making money off of the protection or else they wouldnt be selling it. I didnt appreciate the fact that they said I was throwing money away by not purchasing the protections… that’s like a casino telling you that you’re a fool for not gambling. I recognized the sales techniques used and didnt mind being offered the items, but I didnt like being so pressured into buying them. Additionally, there was a major disconnect between the loan terms I agreed to with Justin the sales rep and Nancy the finance person. I agreed to a loan of 0.9% for 3 years with Justin. However, I ended up getting a 1.9% loan over 5 years. I totally recognize that it was my mistake for overlooking this when I signed the paperwork, but given the frustration mentioned above and the fact that I was more concerned about avoiding signing up for coverage I didn’t want, I overlooked the actual loan terms since I didn’t expect them to change on me. However, given the mix up which I recognized the next morning, Nancy acted like it was completely my fault and didnt ever apologize for the mistake on her side as well. She also disagreed with the fact that the new terms would cost me an additional $500 in interest if I paid off the 5 year loan in 3 years. She argued that if I paid off the loan immediately, it would be the same, and didnt seem to understand the concept of time value of money. When I tried to explain myself, she raised her voice with me and claimed that she knew what she was talking about and shed been doing her job for 16 years. However, when I sent her the loan amortization schedules that I used to come up with my numbers and asked her to verify if I was calculating the interest correctly, my emails were ignored. Even if she couldnt fix the problem, she could have simply apologized, acknowledged I was correct with my figures, or possibly even offer some floor mats or something (which cost the dealership a minimal amount). She also could have tried to contact the financial services to see if the mistake was correctable, or even just claim she tried to contact them and lie to me about it. In the end, once the deal is signed, they seemed to care less about my experience.

A

Anonymous User

I thought about buying a reliable new ride from BMW of Ann Arbor. My ‘88 Honda just isn’t what she used to be, so I figured “why not step up my game?”. What a mistake! I will never return to this despicable and unethical establishment they call a dealership. From the receptionist (I think she said her name was K-TEE? (odd I know)), all the way up to management were a bunch of goons. The receptionist had a condescending attitude from the second she mumbled “BMW of whatever…” She placed me on hold for an entire inning of the Tigers game (they scored 3 runs!), and then proceeded to tell me that no one in the entire dealership was able to help me, and reluctantly offered to take a message. After playing 17 games of Solitaire on my Kindle, I decided to call my new friend K-TEE back, as I hadn’t received a call. After explaining I hadn’t received a call back, she proceeded to sing like a canary and the lies and excuses began to flow… Arriving at the dealership a few days later, I barely made it out of my purple/burgundy (depends on the light) Honda before I was surrounded by what seemed to be a pack of vicious coyotes (salesmen). I felt violated to my core. When I stepped into the showroom there was a loud noise coming from the ceiling that sounded like gremlins wrestling on the ceiling tiles (most likely just a minor HVAC problem, though). Everyone was dressed in these goofy polo shirts that made them look they like they all worked at Best Buy. Why would I buy a car from someone that is dressed worse than my 6-year-old son when he picks his own clothes for the day? My entire experience at this “dealership” was a day I wish to forget. It looks like its back to the purple/burgundy Honda for me and my 6 (almost 7) year-old son.

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