Firestone Complete Auto Care

5736 Beckley Rd, Battle Creek, MI 49015, USA

Address:	5736 Beckley Rd, Battle Creek, MI 49015, USA
Phone:	+1 269-841-5056
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed

Location

Photos 7

Reviews 21

Garrison Hocker

From the moment I walked in the door, I experienced a grouchy atmosphere. The manager was upset at employees, complaining about the fact that he had to put the tires I ordered away that morning, something that I had nothing to do with. Next I was informed that my battery was bad (despite the fact that it had plenty of cold cranking amps)and they wanted $150 to put in a new one. After an hour and a half wait, I was informed that my alignment was way off and needed to be adjusted ($84). The manager was upset when I informed him I could fix this myself, and stormed back into the garage. In the end the wanted to charge me an overall $234 for additional services, when all I needed was new tires put on. In addition to this, when I checked my psi after recieving my car back, the pressure on the two tires on the right side of the car was 10psi higher than the left side. Theses guys are not on the side of the customer, and highlight the importance of double checking everything done by a mechanic yourself.

James W Altig

WOW - my daughter broke down 300 miles from home on a Saturday afternoon and having been a loyal firestone customer for years i had them tow her to the nearest location which was Battle Creek. Not only was Richard ready for them he called me and gave me regular updates of the problems and repairs needed. He stayed late on a Saturday night after closing to repair her vehicle and get her going. Otherwise she was stranded for the weekend or i had to drive 6 hours each way to get her home and then get the vehicle back. He went so far above and beyond i cannot even begin to show my gratitude. They fixed it fast and made sure she was good to continue her drive home. Amazing service - make sure you go and see Richard if you need anything done to your vehicle.

ed jones

The upselling is beyond ridiculous. I was there waiting for my tire and heard them talk to numerous customers, and every single customer apparently had something else wrong that needed to be fixed. They were pumping alignments and their store card this day. I was wondering what they were going to upsell me on, went to pay for my tire, and of course they tell me I need tie rods and a guess what the imfamous alignment, and for an extra $400 it can be done in a hour. Of course I said hell no. No way I will ever go back there.

Paul Sherlin

Went in and 2 customers were sitting, looked like theyd been helped. Was the only customer waiting. Waited close to 10 minutes before someone came back in the lobby to help (looked like the manager) Told me he would help me in a minute, waited 5 more minutes and he left to go deal with an employee (who said he was leaving, for what reason idk) and FINALLY after close to a 10 min. wait again I left.

Anele Anele

Im new to town and used the internet to find good deals. I found a few coupons and decided to call them, and got a better deal on a synthetic oil change w/tire rotation than at any other place. The service team was great. They are personable, know what they were talking about, and very helpful. Also they were able to get a nasty smell out of my AC. I will definitely be going back when I need services.

Maria Lang

My breaks went out, so I called them, they said bring it in at 5:30. It was 3pm at the time of the call. Im in battle creek 45min from home. I get there at 5pm and they told me they could not look at today and its not safe to drive. Did I mention Im 45 min away from home, so looks like Im sleeping on a park bench tonight. U suck Firestone!!!

Sadie Tubbs

Nice guys, fit my oil change in quickly. Kept telling me I went to the wrong places before and that I should only ever go there which was annoying.

Redpac Jenkins

Came in with a flat and even though they were busy on a Sunday, they got me in and out in a fairly quick time

Grace Lancaster

We go here to get our tires and front-end eminent done on our truck and car we wont go any where else

Big K. Eaton

Fire stone complete auto repair has friendly staff with a wait but it is a cozy place.

AmyLee Hennaut

Very friendly staff went above and beyond to help my Mom and I out.

Eddie Prentice

Very helpful. Went in at 6:30 and was out by 7