U-Haul of Farmington Hills
| Address: | 30711 Grand River Ave, Farmington, MI 48336, USA |
| Phone: | +1 248-474-2612 |
| Site: | uhaul.com |
| Rating: | 3.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 14
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greg eberlein
Poor customer service. Poor quality install on vehicle before me and they were three hours late for my appointment and they did not communicate well with me or the call center. I made a 7am appointment online for a trailer hitch installation over a week in advance. I got a confirmation email stating that someone from the farmington hills store would call me shortly to confirm the appointment. Three days later I still hadnt heard from them. So I try to call the store and I end up talking to someone in a call center who tells me that the hitch has been ordered and that someone will call. Day before appointment they finally call. I couldnt answer the phone so they tell me in a voicemail that the installer wont be in until 10am and that my appointment is now at 10am. So I try to call them back and I get sent to the call center again. Call center tells me the store still can do it at 7am. Day of appointment I showed up at 7am and I get told they cant do it until 10am because their installer wont be in until 10 am. I came back at 10am and then was told they had another vehicle in front of me that they had to fix first after it came back because of electric problems with their hitch install. The tech told me I could wait but he didnt know how long it would be or I could reschedule the appointment so I waited. I waited because my particular hitch was a discontinued item that had to be special ordered and at that point I decided that if I was going to reschedule I was going to walk out with my hitch and have it installed some where else. I was told this was going to take less than three hours. Its been four hours since my originally scheduled appointment of 7am and they havent even taken my keys yet. Manager just told me that they have the parts ordered for the car in front but I will have to reschedule. I just walked out with my hitch and a 50% partial refund so I can afford to pay someone else to install it.
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Stephen D
I was told by the call center that my Ubox was stored at this location and when I arrived to pick it up both workers had no knowledge about me coming to pick it up. Instead of looking for the box they shrugged their shoulders and said there was nothing they could do because neither of them were certified to use the loading equipment. I was told to wait 4 hours for the certified worker to return to the store. I was frustrated, but at this point I figured I would wait because I live 45 minutes from this location. After waiting all this time the worker returns to tell me that my Ubox is not at this location and is actually located somewhere else that is 30 minutes back in the other direction. This could have been solved earlier in the day if the 2 lazy workers who were playing on their phones actually decided to get up and do their jobs. Instead they gave off an attitude like I was inconveniencing them by trying to find answers. A moving day that should have been completed in 2-3 hours turned into a 8 hour moving day because of this location.
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Zac Felice
this place has very little customer service knowledge, as they made me drive with my father there and back to drop off my car for a simple hitch install, which they couldnt complete because they dont have a grinder to remove a rusted bolt. before that I had to drive there and back with my mother to be told they had no mechanics in the shop and to come back. so, all in all its been 8 drives of an hour for my family with out them even admitting their fault or offering their apologies.
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LILLIAN HINTIRYAN
CALLED IN THE AM TO SCHEDULE A REPAIR FOR MY TRAILER LIGHTS. THEY TOLD ME TO GO IN AFTER 1PM. I GO IN AFTER 2PM AND NO ONE, EVEN THE ASSISTANT "MANAGER" KNOWS WHAT IM TALKING ABOUT! NOW THEY TELL ME TO COME BACK AFTER 3PM, I GO IN AT 4PM....GUESS WHAT?!?! THE "MANAGER" SAYS THAT THEY DONT EVEN DO THAT TYPE OF WORK!! LET ME REMIND YOU THAT THEY DID THE WIRING TO MY CAR FOR THE TRAILER TO BEGIN WITH!!! HIRE THE RIGHT HELP AND DONT MISINFORM THE CUSTOMERS!!!
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Muzik Ziki
I will not be going to them again. I drove a total of 18 miles but they ended up charging me for 180 miles. Be careful and make sure you take a picture of the mileage before you leave and a picture when you return it. They will add a zero and screw you. Bad customer service as they will put you on hold for 30 minutes before someone even responds And when they do they were with attitude as if Im bothering them for about something thats actually legitimate.
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Neesi Neesi
I received a Ubox from Florida that was suppose to be delivered to Westland Mi. First of all it ended up at this location. Often times when I call they have me on hold for an unusual amount of time. Also never authorized them to take reoccurring payments out of my account and each month they proceed to do so. I spoke with a representative yesterday who assured me that they wouldnt take the money out of my account and they still took the money.
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Robert Toth
Not helpful. Bad customer Service. U-Haul Farmington Hills doesnt know business. I made a reservation at their location and the computer system routed my truck to a much further location without telling me. Instead of helping me out, the guy only pointed out that I must not have been paying attention. Thats called bad customer service. SO instead of giving them my money, Ill just wait to use my buddys truck.
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Megan MacQueen
I would have given them 5 stars until I got my bill...I dropped the truck off after hours and left my blanket in the truck, instead of calling me about it they decided to charge me a $25 cleaning fee. This is not quality customer service to me and I will not be returning.
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Steve Petrovich
These guys never answer their phone. Calls roll over to a call center. Tried to get a trailer hitch installed. Call center quoted one price, store would not honor it. Manager got testy and called me "Rude". I would avoid this location.
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Walter Felts
I dont remember going to this one but from past experiences would never ever go to the one on Inkster Rd in Redford. In fact who needs U-Haul when there are other options. Company gone bad. Havent been there in years.
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dorothy dotson
Very professional. Prices were cheaper than other locations. I was in and out within 10 minutes. They offered me cheaper options. The truck was ready and warmed up for me. The best rental experience Ive ever had!!!!
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Thomas Fuller
My wife called several times to run several different rental scenarios by them, and the woman on tbe phone was very helpful. Pickup of the truck was quick and easy. The trick itself was exactly what we expected.
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Paul Kirk
They did a great job. No frills, but I didnt pay for frills. The truck was more than enough to do the job. I liked that they were open till 7:00 pm, that saved me from getting there early the next morning.
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Bryan A
So Ill never use this location again. 3 workers barely acknowledging me while playing on their phones talking about watching porn and pirating movies while processing my rental.