Ulta Beauty

3541 28th St SE, Grand Rapids, MI 49512, USA

Address:	3541 28th St SE, Grand Rapids, MI 49512, USA
Phone:	+1 616-285-7024
Site:	ulta.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 75

Reviews 13

leah spoolstra

I have gotten my hair dyed once by Ulta and it turned out amazing! So I went back in a few weeks ago, but with a different stylist. It turned out to be the assistant manager of the Salon. I told her I wanted a light strawberry blonde and an inch taken off, but I ended up with orange hair and at least three inches taken off. It was terrible. She told me she was so excited doing full redheads and reassured me the entire time, but she changed everything. After writing to someone, it took 3 weeks for anyone to answer back to me. Not only this, but no one seemed to listen to me. It has been the worst experience and I work hard for my money. I just feel bad dropping so much money for this service. Ive had to strip all of the dye out of my hair. The woman just kept telling me they would give me a complimentary trim, not a hair cut. And Im like "I have no hair left." And she kept repeating herself and didnt seem to listen. Awful. Do not so to that salon.

Robin Paine

I went to the Ulta store at Centerpointe Mall for the first time Saturday, March 12th and unfortunately I will never go back to that store. I went in seeking some help on the purchase of Juice Beauty foundation and when someone finally came to assist they recommended another brand to me and dismissed what I wanted. When asked if I could have a small sample to take home to view in a different light she rudely said no and walked away.

Lucy V

Really great. Prestige Manager is very knowledgeable about products and helped me stay within my budget. Had facial too...very nice experience. Hair cuts pretty good but pricing system for store as whole for salon is questionable. Nothing extra when paying more for services at extended levels. Very nice people though and smiles and sincerety are values too.

Shunttina Edge

Ulta seema to Always Be Out of everything Im looking for. The staff is uneducated on brands and products. The store manager came to assist the cashiers at the check out and was very rude and condescending in front of the customers. Ill stick with Sephora, their staff is at least knowledgeable.

Alexie Priser

I usually enjoy ulta, however was there yesterday and the staff was less then helpful , the gal we did track down to help was kinda rude, not very personable. Didnt greet us with a smile or say your welcome when we thanked her. We were not impressed with Saturdays service.

Sarah Swiger

I got my hair done by Mindy and it has never looked so good, the service was wonderful and everyone was friendly throughout the store.

Neelima Turaga

I love shopping here ! They have all the brands and I can also do store pickups if they dont have them available .

Mic Andrews

Nice store, friending staff, a few good stylists Ive had mostly positive experiences here

Bobbie Farris

We like the store . the staff needs to be in a happier. Mode. Smile mote.

Nathalie alburquerque

Very rude unprofessional customer service never going again

Victoria Richards

Multiple bad experiences while checking out