Mailbox Forwarding

2885 Sanford Ave SW, Grandville, MI 49418, USA

Address:	2885 Sanford Ave SW, Grandville, MI 49418, USA
Phone:	+1 877-335-6245
Site:	mailboxforwarding.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–3PM Closed

Location

Photos 5

Reviews 10

Gregory Burger

I live as an expat in the middle east. Several of the mail forwarding packages have been mislabeled (missing PO Box) by MBF counter to the address that I entered for shipping. I know it was not my fault as I entered the address with PO Box when I first joined and other packages have arrived with the correct PO Box. Also, after I again paid for the letter pack to be shipped to me, MBF just dropped the returned packages into the bigger envelope so I could see that they were misaddressed (no PO Box). This not only caused me to receive my mail extremely late (4 months as they were sent to the middle east and then returned to the USA and then reshipped to the middle east). When I complained and asked for postage reimbursement, they said that they do not offer refunds even if it was their fault!?! Steer clear of these crooks!

Julie Santen

We have used them for many years, however, now that I am having trouble logging into my account I realized how stupid it is that this company has NO phone customer service!! The ONLY way to reach them if you have questions or trouble is thru a "ticket" on their website. I actually even found an 888 number that was theirs and its just a message referring you to their website and the ticket process! I have not been able to log in for 3 weeks, the ticket emails are not reaching me (and are not in my spam or my junk) yet there is NO OTHER WAY to reach these people other than thru the website. I would suggest NEVER doing business with a company whose support is a online process with no way to reach a human being other than thru an email! Its extremely frustrating!

Paul Beriault

I have been using them for about 2 years and wish i switched to them long before. Now I dont have to make my employees fetch the mail or get mad at them when they loose it. A great way to keep track of bill, and make sure you are not getting double billed by utilities etc. Hint, if you dont archive and shred your documents you will have to pay storage fees. I had to pay a little extra because I didnt know this, but I am still very happy. This service has likely saved me thousands in lost documents and days of lost time searching various offices for things.

Uriel Burwell

MY FAULT!! I got financially married to a company with no customer service telephone number and now I am unable to gain access to my account. When I revisited my address account, after 3-4 months away and pay my bill, they immediately withdrew $231 out of my account without an explanation. I wrote 4 different support emails and to date I have not received a return call/email because they know that was inappropriate. Lastly, Capital One sent a credit card to MF and 2 weeks later I still have not received it.

Jane Barnette

They have refused to scan my mail, because it contains "different sizes" and some pieces are "stapled". Mail comes in all shapes and sizes and is occasionally even stapled. You cannot speak to anyone in person, so you submit a ticket. The ticket goes to a surly customer service rep with no escalation option. The rep will not clarify what is so unscannable, just refuses to help in a dismissive one-line response a full day after you submit a ticket. So youre screwed. Would not recommend at all.

Olivia Frank

I have been using them for over 4 years now and we have had great service! We travel so much on our sailboat that this has been the best solution for us. Support has a fast response and is very helpful. I definitely recommend them. Thank you for all that you do Mailbox Fowarding!

Courtney Cole

Beware of this conpany they are unprofessional and will not be held accountable for lost packages!! They have lost many and will not justify it or reimburse cost. Do not use them

One Nation

I have their trial right now and I have no complaints. Support is very nice and you dont wait long to get a fast response. For the price its awesome. I hope you give them a try.

the Divorce Guru

An absolute asset for anyone traveling on a regular basis; just preferring the convenience; or, desiring to have their physical location remain anonymous.

Marco Johanning

Terrible service. Caused us a lot of inconveniences. Just cancelled our account with not even a month in....