The UPS Store
| Address: | 5455 Gull Rd D, Kalamazoo, MI 49048, USA |
| Phone: | +1 269-488-2128 |
| Site: | theupsstorelocal.com |
| Rating: | 2.5 |
| Working: | 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–3PM Closed |
Location
Photos 3
Reviews 8
KA
Karen Franke
UPDATE 9/26: A claim was filed regarding the damage they did to my dresser and patio ONE MONTH AGO..... THESE PEOPLE NEVER SUBMITTED THE CLAIM. On February 23, my family dropped off the item to be shipped. My brother in law took photos of the item to ensure what was delivered was what it looked like at UPS: no scratches, gouges ......My account was charged over $800 in February to have this shipped.They had my item sit at their store for two weeks.On 3/3 Mike called stating it was shipped. I checked: Nothing shipped. Then I was told the owner was to purchase materials to crate it. Three days later? Still no materials. I was told it shipped on Friday: NO SUCH SHIPPING NUMBER. I spoke with Ryan . Very snippy. Called Monday after finding no such tracking number. Sue said she would "check into" the number I was given. She was not very pleasant and added she had read my review on line. Then she said I couldnt track it until it arrived at the destination. Said she would get back and verify the shipping number. Never did. Called March 10: PHONE BUSY all day. Called today March 11. Opens at 8. Finally "Sue" answered at 9:15. She stated there was no such tracking number. I was aware of that. Then stated she would have to check with her Manager regarding the number. I asked why was there no recorded number? No answer. This was in irreplaceable family heirloom and they had no idea where it was. Then I spoke with Ryan who gave me a bill of lading number. No such number. On 3/12 the item was picked up. Sue called me on Friday and provided another number for tracking. This one seemed to be correct.But it was not. This has been a nightmare.The article arrived DAMAGED. They put masking tape near the damaged areas writing "damaged before shipped"...except my brother in law took photos at UPS prior to crating: NO DAMAGE ANYWHERE. This is a very old antique and they gouged it with nails when they crated it, the leg was scraped. Further, when they dumped the crate on my patio, the nails gouged my custom slated patio in several areas. When going to send a claim for the damage, UPS FREIGHT stated their bill of lading number was nonexistent. So was the $5,000 of insurance I paid for. This store lies, and are completely in competent. I recommend you go elsewhere.
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Heather Jo Halifax
I ordered two packages that were delivered to this store. When I went to get them, they only gave me one. So I called the sender to confirm everything went through, and they were trying to look into it. A couple days later the store called me and said if I didnt come get my package they were going to send it back. I told them I had just been in there, and they didnt give it to me. Given that it was a Saturday, they offered to hold it longer as it was their mistake. 2 days later I get alerts that they had sent my package back! When I called, they lied and said they called me a week earlier about picking them up. I have the call logs on my phone that it was only a couple days earlier. The experience was poor, and now I dont have the things I need because the store never gave me my packages as they were supposed to. In response to the owner: I was in your store and I did come to pick up my packages! Your staff only gave me one of the two packages that were there. I was in your location two days after the notice, and had to contact Amazon because I believed it was not sent. Turns out, you had my package the entire time. This entire ordeal happened in a 7 day period, from the note on my door to the day you sent it back. This was no fault of my own-this was solely on your location. You called on a Friday threatening to send it back, and that is when I realized you were holding the second package. I was not able to make it in on Saturday, and you shipped it back that Monday, after promising to hold it because it was YOUR mistake. Unfortunately it was a Christmas gift and the product became back ordered until after Christmas. I now have all my packages delivered to my work, because your store not only messed up, but you continue to blame me. It really blows my mind.
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Marlo W
I asked them to crate a very old, expensive 2-pc statue about 3 1/2 feet tall. They bubble wrapped it and put it in a box instead of a crate as I had asked. When it was received the end of the pedestal was completely crushed and an arm and leg were broken, several chips - it was a mess. It was a one of a kind and I stressed several times that it was a one of a kind and please package it correctly. It has taken over 9 months to get the claim settlement final and the check was a fraction of what I had insured it for and what it was worth. I would email and call and no one would return my calls/emails. I finally had to call the 1-800 UPS number to get information. It was HORRIBLE. Never ever ship anything of value from this store!
MA
Mark VanderKlok
I walked into the Ups store on Gull Road to ship a rental text book back to barnes and nobel. The only box I had was a USPS flat rate box but it fit the book perfectly. As I walked in I was greeted and I joked how I was shipping an item in a competitors box. I was then given a lecture on how I couldnt ship that box with UPS and needed a different box. Needless to say I walked out feeling like I almost tried committing a crime. When I got in my car I called UPS customer service and was told that I could ship using that box and reported the lady who treated me so poorly. Long story short dont use the UPS store on gull road. Go to Westnedge. Those guys took my package minus a lecture and treated me with respect.
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Laura Bass
Mariam and her team were superb in the care they took to package and the extra effort to build a double box system that worked great! My family heirloom clock was delivered in perfect working condition. I again cant thank them enough for the extra time spent to ensure my clock would not be damaged by the shipping process. I would definitely recommend their services.
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Audrey Mickelson
This store had the best reviews, so we drove the couple extra miles to ship our stuff. Sue M was a great help. She was friendly and knowledgeable, and made our experience there an exceptionally pleasant one. The store itself was very clean and organized. If we lived here, I would definitely return here for my future shipping needs!
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Anthony Bradley
They keep denying my package drop off access point. Ive been in there 3 days ion a row and they keep telling me my package would be in tomorrow. I request my packages to be dropped off there because UPS wont leave it at my door. I find UPS to just be a terrible business in general.
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Tawnya Raab
They messed up my package and refused to make it right. Wouldnt give me a refund or reship the package without a huge amount of hassle on my part. I will never use this service again, too many other companies that are willing to fix the problem when they make a mistake.
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