Golling Buick GMC

1491 S Lapeer Rd, Lake Orion, MI 48360, USA

Address:	1491 S Lapeer Rd, Lake Orion, MI 48360, USA
Phone:	+1 248-693-5900
Site:	gollingbuickgmc.com
Rating:	4.1
Working:	9AM–9PM 9AM–6PM 9AM–6PM 9AM–9PM 9AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 6

Anonymous User

When I was divorced in 1976 at the age of 33 with 3 kids and no child support, I had to get my brother to co-sign for me, at the bank. We’ve come a long way baby! To paraphrase a cigarette ad! I have put in 27 yrs. as a G.M. Salary employee, working in Personnel, Traffic, Operations Control,, Unitizing and the GM Suggestion Program. GM helped me through school, at OCC, GMI, Northwood and Computer programming programs, through EDS. Respectively an Assoc.: BBA; and Part of my Master’s. I went to at least 4 Dealerships in the Pontiac area to trade in my old battered Chevy Nova. I could “NOT” get anyone to wait on me. Dressed in a business suite and extremely high heels!!! Of course I walked out. Told all of my fellow GM employees. AND called the Dealership and told them what had happened. AND the Pontiac Management’s team at GM Headquarters. That was 22 years ago. When I first met Dave Crowder I liked him instantly…because there was no “HARD SELL”, Good Manners and a very likable personality and respect for women. Knowing the number of women who ,either single or “Married”, who make the final decisions on buying a vehicle. He just made it easier, never talking “down” to you. And really, why should any salesman? Green is green (money$). With him, there was “No such thing as a dumb question.” Something I used all of the time while training future GM employees. Trust and Mutual respect is what sold this last car, a Buick Regal. With the economy the was it is, it is imperative that you have that when buying a “Large Ticket” item. I had that in Dave and your Dealership. I have also been impressed with your “Service” department. As you can tell ,I didn’t use the car to travel a lot. I usually fly, as the grandchildren are too far away. But each time I had an oil change etc. It was done with expediency and politeness. I hope to do business with you again. I do recommend you to all of my relatives and friends. Let us hope that the economy gets a little better. And that we can finally get over this hump!

Deanna Velasco

The service tech and mechanic completely tried to rip me off. They told me I needed all new rotors and pads despite me just getting new front rotors and pads 7 mos. ago. They also initially told me that my tpms wire from module to receiver was cut, before they even opened up the dash to look at it. When they did open the dash and see the affected wire, they said it wasnt cut but couldnt give me an explanation to how it got damaged despite me asking many questions. In addition, I brought my car in at 7 am with an appointment. I was waiting on site. At 10:30 am, I had to ask the guy at the desk if I could have some sort of update on if my car was even looked at. The final quote was $1650! I knew what they were saying wasnt accurate so I told them to put my car back together and Ill be taking it to my previous dealership. I had just moved to Oxford so I thought I would give Golling a chance, but I will NEVER step foot in that dealership again. The dealership I trust (Vyletel) identified the cause of the bad tpms wire was from my previous windshield repair where they crimped the wire. They took pics of the damage and documented it so I could get reimbursed from the windshield company. They said all of my brake pads were completely fine and that only my front rotors needed to be resurfaced. They also flushed my brake fluid. My total costs were only $510, but will be $310 less after reimbursement from windshield company. And Golling wanted to charge me $1650 for no explanation of the tpms wire issue and replacing a bunch of parts that didnt need it! I have never had such an experience at a dealership or car repair place.

Erica Whitmire

In one word, awful. I drove an hour and 20 minutes to see a 2012 Dodge Journey which appeared to be black in all their pictures. We showed up and it was black but had awful purple and blue pin stripes/details all over it which was NOT advertised (because its so ugly). They did a great job hiding it on their pictures and not telling me. If that wasnt bad enough, we opened the door and the INTENSE smell of cigarette smoke came pouring out. It was terrible. We went back into the office and our salesman, Chris, who I had talked to didnt even TRY to sell us another car. We looked at the other Dodge Journeys in their computer and none were in the price range we were hoping for, but he wouldnt even get up from his desk to see if he could get us a little off another one after driving an hour and 20 minutes. All in all, our experience was terrible and the words "we really move the metal" here was said a few times. He made us feel as though they didnt need our business if we didnt want to buy the disgusting Journey they wanted us to purchase because theyre a big dealership so theyll get business elsewhere. Well, Ill be taking MY business elsewhere as well.

Valerie LeTendre

While if LOVE my 2015 Buick Regal, Im not satisfied with the maintenance crew. I asked that my drivers seat be covered with paper or plastic as the last time I was in there, whomever was in the car had grease on their pants which got on the drivers seat. As I watched the porter get into the car, the plastic blew to the side and he sat down directly on my seat. I also asked that the drivers seat be cleaned back to the original condition. When I came back to pick up my car, the drivers seat had not been cleaned, but the back seat had. I asked the service rep to clean the seat while I waited for the car, which she did willingly. However, the grease wasnt just on the leather seat and back, but on the seat belt holder and on the cloth around the side. Those items didnt clean well. Im disappointed that I have to monitor my car in this fashion when I bring it in for service. The seats are a light tan and I take great care day to day to keep them clean. I dont appreciate the lack of care exhibited by the team repairing my car.

Glenn S

Oil Change lanes have slowed down significantly over the past couple years. Ive been coming to Golling for oil changes and tire rotations multiple times per year for the past four years. I always make a point to get there before they open at 7am so I can be first in line. In the beginning, about four years ago, I was consistently impressed with the speed of their service and would regularly get out (including a car wash) within 30 minutes. Over the past year the turnaround times have grown to one hour for the same service. What makes it worse is I can see the technicians from the waiting room standing around and chatting. The place consistently opens at 7am sharp and Im always greeted promptly by the friendly and professional service writer. Shes fantastic. The techs, however, seem to lack any motivation or customer focus.

Michelle Boucher

I brought my 06 GMC envoy in for an oil change, and could not be happier with the service they provided. Normally I shy away from having any kind of service done at a dealership for fear of over paying or buying things I dont need. However I was meet with quick and friendly service, and they brought to my attention only the things that they recommended be replaced (my filthy air filter) and gave me an updated status on my brakes, and tires, all of which was included in the price of my oil change, which might I add was half the price I usually pay at other places. And to top it all of they even washed my car before returning it to me and it really needed it! This was my first visit to Golling Buick GMC of Lake Orion and Im happy to say that I will be back again! thank you again to your awesome staff!