A Auto Point Collision

Reviews 3

RI

Rick Howard

Terrible experiene with them! I would never recommend them! I purchased a 2009 Chrysler Town & Country from Bob Cook of Rochester Motors. Bob and Gary (the owner or manager of A Auto Point), have a business relationship together. Not sure exactly what their relationship is, but Bob is allowed to place his vehicles for sale on the A Auto Point lot. A Auto Point does the body work and other automotive repairs? Bob showed me the van in June 2016. The air bag was missing when shown to me, but it looked like a pretty good deal. I had previously purchased 2 vehicles from Bob Cook within the last 12 months and I had zero problems! So I totally trusted Bob. Obviously this was a mistake. I know these vans are notorious for having worn out ball joints, tie rods, rusted out rotors.. etc., so I asked Bob to double check all this because I didnt want to buy it and drive straight to Midas and spent another $1500. Bob assured me everything was good. But then what I was expecting to be a 2 or 3 day wait for the van, turned into 60 days. I would have given up on the deal, but I had such great success on the 2 previous purchases worked out so well. I trusted him and tried to be patient. After buying the van, I noticed all the music stored on the hard drive skipped every 15 seconds. For this I just assumed it was something they did not catch. But after a couple of days driving I also noticed the brakes were not right. Then a day or 2 after that I tried to put the stow n go seats into the floor. None of the seats fit into the floor properly! And the large back seat would not even release from the locking mechanism. I took it back to A Auto Point and they turned the rotors, replaced the pads and charged me for it. Again, I wasnt going to make a big deal out of it. Maybe it was something else they missed upon inspection. BTW: This is a salvage vehicle. The only guarantee I had was Bobs word that he had it all checked out. So they did fix the seats, no charge, but said there was nothing they could about the hard drive skipping. Their mechanic "Russell" told me I would need to talk to Bob about that. Ok so a couple of days after that repair I realize the rear a/c was not coming out, the in-dash dvd would not play and the dvd entertainment system had no power. So then I started worrying. It did not seem like they checked out anything on this van!! It got worse... I dropped the van off on 8/18. Then I called every other day for status for the next two weeks. It was becoming apparent that Bob and Gary had some kind of rift between them and that both were refusing to look at the van. After the first week the dealer Bob Cook, stopped returning my calls and texts. Bob was my contact, but since he was unreachable I tried contacting A Auto Point for an update. When I got there I asked for Gary. When Gary talked to me he tried to prentend he didnt know who I was or what the situation was. I politely told him, "enough is enough! Are you going to look at the van or not?" The next day Gary called me back to say there was a missing tube in the rear a/c , and so the air was blowing into the cavity. Good news! Something easy and cheap to fix! Unfortunately, it took him another 8 days to fix! Apparently they wanted Bob to go buy the parts. So again they sat around waiting for Bob. They got the van on 8/18/16. Gary just called me back yesterday 9/6/16 to say they were done! (19 days!!!!!!!) As I drove the van away from there, I could see the engine light was on, the display panel said "GASCAP", and the airbag light was on. Gosh, all of these could be really minor problems. But would anybody reading this post have the courage to return it back to them again? 3 Weeks to fix one issue with the a/c!!!! Bob Cook told me he had somebody else that would look at the DVD, the hard drive and the DVD entertainment system, however the sad problem is he is not returning my phone calls again!! So in a nutshell.. all I can say is STAY AWAY FROM THESE PEOPLE.

CH

Chris Ferone

I highly discourage anyone from buying a used car from this collision repair shop. I found them because I was searching for a used car in the private party sale section of Craigslist. The price seemed great, so much so that I didnt even try to negotiate down. I was willing to pay the asking price. The owner never disclosed in the Craigslist posting, nor by e-mail, nor by phone that the car had been in a rear end accident with over $6k worth of damage. I was only clued into this fact just a few hours before I had planned to see the car in person, when I googled the address given to me and found this listing: A collision repair shop. So anyone buying a car from the shop should probably assume the car they are buying has been in a collision. What also annoyed me and ultimately made me walk away from the deal was the following: 1. The seller would not allow me to have the vehicle inspected at a Hyundai dealership less 15 minutes away. Basically, it was too much of a hassle for him. Whats somewhat comical, is that the seller offered that I could bring my own mechanic or have one of his shop mechanics inspect the car at his shop. Both of these proposals are unrealistic because of the following: Fist, I dont have a trusted mechanic in my pocket that I can call up. Second, why would I trust his own mechanics, working for him, to tell me there are problems with the car THEY repaired? A laughable proposal indeed. 2. The seller acted like "he was doing me favor" 3. After I saw the car, the seller sent me multiple e-mails trying to get my credit card information for a deposit to hold the car. Asking for a deposit to hold a car is not in and of itself is not unusual; however the e-mails I received were super shady in that they did not specify how much he would charge me for the deposit. This was the entirety of the first e-mail I received "We will need a credit card for deposit to hold the vehicle." and then the second "I will need a credit card number to hold this car". Those are not quotes from e-mails; those are the whole e-mails. 4. The vehicle was listed in a private party section of Craigslist. The seller was a dealer. 5. When I asked to see the completed RD-108 form (the bill of sale, you can google it), I never heard back from the seller. I suspect he would have wanted to charge me documentation fees, and who know what other fees...

ZH

zheng ging

WHAT A SCAM!!! I guess I should have known better and looked at these reviews before I ever put my foot in this SHADY joint. I was given an estimate which was reasonable compared to other shops that I was quoted so I decided to use them. Long story short, I decided to just get the dent popped out and touched up and pre-paid and got the receipt for the job. (I was not offered the estimate report and I didn’t think of it since I had just made a simple deal, MY MISTAKE). When I went to pick up the vehicle I noticed the touch up was not done so I called next day and I was told that was never the deal. I went to the shop to sort this out and I asked to see the estimate and got a copy which clearly shows that it was altered after my complaint of paint being not touched up. I tried to speak with the owner Gary who never came on the phone and conveyed the message though the workers that “We are DONE with this job”. This is my first WORST experience and I will sure to look at the reviews before I do anything now on! Check out YELP reviews too.

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