Planet Fitness

37685 Five Mile Road, Livonia, MI 48152, USA

Address:	37685 Five Mile Road, Livonia, MI 48152, USA
Phone:	+1 734-744-4011
Site:	planetfitness.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 89

Reviews 17

Raj B

I have had a black card with planet fitness for approximately a year. It has been brought to my attention yesterday that I am unable to attend any other club other than my home club 10 times. This is absurd. I was not given any notice when I applied for this membership, it is deceptive and wrong. Even on your website, it does not say there is a limited amount of visits to a different. It says reciprocal use of clubs, which is a deceptive way of marketing your memberships. Using terms such as that is incredibly dishonest, rather than being upfront and stating in layman terms of what you are offering. It is also the problem that my home club lacks the proper equipment that other clubs offer. It is wrong to have a guest pay more to use other clubs deceiving them into thinking that they have unlimited access in those clubs as well. This would not be a problem if each of your clubs provide the same equipment at each club. However, I see ropes, kettle bells, medicine balls, isolated back machines, and multiple assisted smith machines at livonia 5 mile, but my home club provides none of those amenities and I am a black card member who does not get use of the amenities as many times of the month I need to fulfill my fitness goals. Also, it is unfair service to others that have single memberships at one club with less amenities than another club and pay the same price!!!!! Additionally, the one staff member at the 5 mile livonia Michigan location who has given me this information is one of the most unpleasant representatives I have interacted with at any location. The representative was cold, unwelcoming, and surprisingly hostile when I first came to that location. If you can not smile and be pleasant, I at least expect you to be professional, you are being paid to give professional customer service. She could not provide that bare minimum. Lastly, I do not understand the repetitive need to waste members time to continue signing a log in for clubs that are not their home club more than once a month. Clearly there is a way to avoid wasting members time of signing their name, email (which is unnecessary for any liability waiver), home club location, and ID, when they have already scanned in their card. I understand signing a liability waiver for the one club, one time, however going through the process every single time is ridiculous and a waste of time. I do not feel comfortable writing my email every time. Adding on to that, there is inconsistencies in all of your clubs. Most clubs that I go to that are not my home club, do not require signing in every single time. Therefore, I believe your livonia location on five mile is choosing to harass guests or that you have inconsistent policies in all your clubs. Overall, planet fitness’s staff judges their member when they first walk in, you fail to provide fair amenities to all your members for the price they pay, and their are inconsistencies between all your clubs. Good Luck -Raj

YXOR Mack

***Posting for a friend**** whos been a member for 2 years and never had any issues with anyone. His membership was revoked after a newer staff member was a jerk to him at the desk- he was outside in the parking lot and gave him a finger jester.( this was 3 months ago) The staff member decides to turn him In and his membership get taken away, he never was contacted by management to discuss anything, just a call to say you cant work out here anymore. There agreement states that they can revoke your membership for violating gym rules. What did he violate – he was outside on public property- maybe you should speak to the newer staff member about their attitude if the member has been there 2 years with no issues. Previous review states some staff need training in customer service...hmmm. Long term staff there are great- open your eyes

Karen myers

I have had amazing employees that work there during the week when. I come. I have. Breigh greet me , always with a smile knows her job to a T . Love comming there always clean . And on the weekend. I have. Meg. She knows who. I am ,also greets me by name even before. I sign in. Thats great Customer Service. Keep up the good work girls. Was very sad to see Bright had left. But theres a new face now & her name is. Meagain. Very sweet greets me every morning with a big smile & also calls me by my name. Great. Customer service. Aset to your company. I know because thats part of my job. Its hard to find that in people.. so praise her & keep her happy. So shell stay. Love this place. Very clean also.

Sara C

I am not a fitness fanatic but I really enjoy going to PF! My hubby and I joined 2 weeks ago and were going 6 days a week. I highly recommend the Black Card membership - it is so worth it for the extras you get. This facility is top-notch and it makes working out not feel like its a drudge - its a pleasure spending an hour or more there working out and using the facility.

Coke Smith

Great place to workout, great staff who almost consistently have a fantastic attitude. Exercise machines exist in a grand variety, and are replaced at a desirable speed when broken (which is infrequent). Nothing comes to mind when I think of needed improvements. Good work Planet fitness.

Sandy Bilak

What a great gym. The staff is excellent; always friendly and helpful. The gym is huge and super clean with great machines and free weights. We are very pleased. I also love the spa like locker rooms and bathrooms.

Joey Payne

Love this planet fitness its in a great location. Staff are always friendly and its the best bang for the buck around here. They always have the place nice and clean. Will remain here for quite some time!

Michael Connors

Larger than average facility with lots of equipment. One if my favorite PFs when in the Detroit area. The 360° workout tower is a big plus IMO. Smaller PFs dont have these.

Stacey Vanhoucke

love this location, great staff and the girls locker room is so nice!!! now all we are missing is a couch ;) on a serious note I enjoy this location above others around me!

Cindy Blankenship

Hassle free, great staff, tons of equipment, clean, open 24 hours. With Black card membership, you get tanning, massage chairs, hydrotherapy and so much more...

Frank Saez

I go to this Planet Fitness even though its not the closest to my house. The people there are friendly, the place Is always clean, and typically not crazy busy.

Nicholas Galgoul

I dont like being told one thing one day and get a completely different story when Im ready to sign the contract. Annoying and typical of most other gyms.

Tiffany Morche

Meets expectations for the size, price, type of gym this is. It is exceptionally clean. Only lacks Olympic weights for those slightly more serious.

Kris Warmann

Great gym for the price. Parking can be difficult at busy times but the gym is not overcrowded even when it is difficult to park.

Amanda Overholtz

Super clean and lots of machines and room for floor work. Staff is very nice and helpful. Marcus the trainer is amazing.

Damon Baker

Very large and spacious inside, so it doesnt have a claustrophobic feel some other gyms do. Helpful and friendly staff

Paola Bardell

Great, have all the machines you need, is big, Is a saina and also massage chairs. Is clean, and is excellent prices.