Pure Water Pools

Address:	15699 Hall Rd, Macomb, MI 48044, USA
Phone:	+1 586-566-4600
Site:	purewaterpools.us
Rating:	2.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM 10AM–2PM

Location

Photos 4

Reviews 8

David Koliba

I had my 25+ year old Gunite pool restored by Pure Water pools, and they were great. Jim, is a very knowledgeable guy, and his staff is as well. I knew nothing about pool restoration, and had many questions; Jim and his staff were able to answer all of them and showed a lot of patience with me! When dealing with pools, and pool companys you have to learn to be patient, weather causes schedule changes all the time and not understanding this can lead to frustration and anger. Being in the building trades at one time I understood it well. I knew anytime there was bad weather, the job would be delayed, and anytime there was a delay I would get a call. At no time did I feel neglected, or put-off by Jim, or his staff. After the pool restoration I purchased a Heater. I had done my research, had one in mind, and headed off to the store. Jim again being very informative showed me another option, (a less expensive option) but a high quality unit. I’m happy to report that I have not had a problem with this unit in the 3 years. And it heats my 27, 0000 gallon pool really fast compared to the previous one... My latest purchase was two years ago; I bought a mesh safety cover. Again I thought I knew what I wanted and Jim briefed me on the different covers, pros and cons etc. With that knowledge I was able to get the cover that suited my needs. The last thing Jim mentioned to me relating to the cover was the springs that attach the cover to the metal lugs in the pool deck. He told me that he recommends the thicker heavy duty springs because they hold up better in windy conditions when the cover is being stressed. I can tell you with 100% certainty that Im very happy I listened to Jim and got the bigger springs. This past winter we had a few super windy days and I lost shingles on my shed, tore down my plastic fence around my filter, and knocked down 80 feet of wooden fence. The only thing that didnt get torn down, or ruined is my pool cover. Thank you Jim for convincing me to purchase the heavy duty springs! I live about 10 miles from Pure Water Pools, and pass several other pool stores to get there. But for me and my needs it’s worth the extra miles! Sincerely, Dave

Unitedwestand734

So bought a new house with an old in ground. Asked pure water to come out and give a repair estimate, they said they would try and open the pool which i knew was a mistake becuse the pool needed a lot of work. So they come out charge me 200 dollars lift the cover and say oh yeah we cant do anything with this well send out our "specialist". I waited 2 weeks for the specialist who never showed called several times and was told he would call us to schedule of course he never called. No one from purewater ever did anything other than cash the 200 dollar check they did NOTHING to earn. Purewater i want my money back.

Markus Mueller

I was very happy with the service PWP gave my tenants for years. However they made me very upset when they put a lien on my property because a tenant didnt pay her bill for some time. I didnt have a contract with them at that time, my tenant did. They never told me about the lien and most upsetting didnt remove it when the tenant had moved out and finally paid all open bills. This is in my eyes not only unfair but illegal too.

Allie Burch

We had sand blowing back into our pool. The tech came out and not only fixed it, but showed me what was involved in the repair and educated me a bit more on our pool. (were new pool owners) Very nice, very professional and left the filter and pool equipment looking professionally finished. The best part is that theres no more sand blowing back in the pool.

Mike Beattie

This place sucks. I called 3 times. Left my name, number and the problem with some girl. Was told I would get a call back from Jim all 3 times. Guess what, no call back. Great customer service they have. Might want to get someone else to take calls.

TheOddz313

Had an undeground leak, they were way more expensive then any leak I have ahd before and not only yhat instead of plugging my returns, they drained a ton of water out of the pool.

Beth Kierpaul

The girl that answered the phone was clueless. I have no idea how they stay in business. She was asking me questions that made no sense. 1 star is being generous

nena taormino

Poor communication but did a good job at putting our pool liner in.