Traveling Teams Inc

21800 Haggerty Rd, Northville, MI 48167, USA

Address:	21800 Haggerty Rd, Northville, MI 48167, USA
Phone:	+1 248-465-9300
Site:	travelingteams.com
Rating:	4

Location

Photos 5

Reviews 4

Lynne Donnelly

This part written in mid September 2017 as a follow up..... The Traveling Teams organization is a farce. They say they are a travel agency, but they do not work for the customer. So my team was forced to make hotel reservations weeks before our team schedule came out. The 30 day cancellation window did not apply since we had to book at day 27. Once our team playing schedule came out we were furious. Our team in playing in Warwick, RI and Cranston RI but we are staying in Massachusettes, 40 minutes ( without traffic) away from the arenas and 40 minutes further north than our home state. Game 1 is Saturday at 2:30 and game 2 is Saturday at 8:30 PM. It doesnt make sense for us to travel between these two games to the hotel. So we wont check in until 11PM. Game 3 is Sunday morning at 8:30 AM. We need to leave the hotel well before 7AM to arrive in RI in time. This means we cant use the breakfast included in our rate. It also means our 12 years old wont get more than 6 or 7 hours of sleep Saturday night because TT booked our hotel 40 minutes from our arenas. When I presented these dilemas to TT I was told oh well. Finally I was able to get someone to hear me. Greg Davis told me it would make more sense to move our team to a hotel closer to our arenas. Finally, someone listening. But the next day they couldnt find a hotel to accommodate all 18 families. But if they had done their homework from the beginning we wouldnt be in this predicament. I am told as of now TT is working with the hotel to accommodate our breakfast so that our families can eat something before we leave on Sunday morning. I am also told they are working on adjusting our rate. I will believe all of this when I see it. For now, this post stands at a very negative rating for Traveling Teams. I am still waiting to hear back from the owner of this company. I asked numerous times to be given the name so I could contact them. As of now I only have a first name...Carla. If anyone knows the CEO/owner of Traveling Teams and how I can get in touch with them it would be very helpful. This part written in mid August 2017....Forced to use Traveling Teams through our sports organization. First of all, required to book rooms well before game schedule is out so dont know if we need to book for one or two nights. Rates are not comparable to Expedia or calling the hotel directly and can get a better deal elsewhere. Also, there is a $35 cancellation fee if you cancel after the 30 days before check in. We did not get to reserve until well after the 30 days notice. There is also a $4.95 insurance fee if you choose which can be used for if player is sick, a death in family or weather cancellation. All of these fees are outrageous and the hotel does not charge a cancellation fee with 24 hours notice and Expedia has no fee at all. Also Traveling Teams provided our team with sign up reservation link which showed all of those names and dates of those who booked within our organization including our credit card information. This was a public link. I called to complain about this being a privacy issue. It took over an hour on the phone to convince Corey at Traveling Teams to remove our credit card information. I would never recommend Traveling Teams for anything and I will do everything in my power to avoid using them. Too bad there arent too many Google Reviews because I have a feeling there would be a lot more negative reviews. Last, when I tried to Google the CEO or owner of this company I could not locate any name associated with it. This is frustrating as I would like to have had a conversation with this person regarding my thoughts on how the company is run.

Lynne Donnelly

Final follow up 9/14/17. TT could not arrange a better rate than $168. They are arranging breakfast at hotel @6:30 instead of 7. Boxes are supposed to be available for take out. Hopefully Holiday Inn does their part to accommodate on Sun. morning. Joel Sellentine, TT VP, though not transparent and available on TT website, was kind on the phone. Used google to get his personal cell. He listened and said he would follow up with his employees, which he did and returned my phone call promptly. His answer, "nothing that can be done". Outside forces, mostly local hotels booked, etc, Wanted to know why I was "still mad". Im still mad because no one still accommodated me. Because I am still paying a ridiculous amount to stay in a hotel that was not my choosing for $168 and only 6 hours. And I am putting unnecessary mileage on my car! Thats why I am still mad. But TT still makes their commission. I wont ever use Traveling Teams again. I would never ever recommend this company as a third party travel agency.

Traci Starnes

This was a joke. First I never received a call back from them after the initial request for rooms, I had to call them back. Second due to some unforeseen circumstances we had to cancel our room, we were charged the nightly deposit (which was fine) but then we had to also pay $35---a fee the lady couldnt really tell me about. Not happy about my experience with Traveling Teams and will never use them again, it would have been much easier to have just called the hotel myself.....

Mike Prysiazny

Being from a Hotels side. They try to push more rooms than they held and change dates the day before.