AAA Upper Arlington

3096 Kingsdale Center, Columbus, OH 43221, USA

Address:	3096 Kingsdale Center, Columbus, OH 43221, USA
Phone:	+1 614-457-2614
Site:	locations.ohio.aaa.com
Rating:	4.7
Working:	9AM–7PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed

Location

Photos 23

Reviews 14

Scott Dailey

I arrived just before 5:00 but did not realize that the store closed at 5:00. I was looking for some maps of North Carolina and anything around the Pinehurst area. I have been at the store many times and know my way around. I was told I could go back and look around. I didnt find anything for the specific area I was looking for and although I didnt ask for help, nobody asked if I needed anything. There were about four employees in the map area and one was helping another customer for a couple of minutes. When I left and checked out a couple of maps I asked if everything you had was out as I was looking for something for Pinehurst. The answer was yes everything is back there. I was then told the door had to be open for me because it was after 5:00. So, in hindsight I can see why nobody was too interested in helping since it was closing time or maybe it is just store policy to help when asked? I would think that the store should stay open until 6:00. I just happen to leave work early the day I was there. I am being a little nick-picky. I like the fact you can just walk in and look around and grab maps as needed. Its a nice store and always in good shape.

Beth Johnston

I recently went into the AAA in UA to try and get some help with an upcoming trip to Italy. I felt like I was "imposing" by asking questions like "do you know anything about these hotels" that I have tentatively booked? she gave me nothing. Then I asked about train tickets and stations...she didnt have a clue. I asked her what things should I go do and see? she told me to go to a website and then she said "I can only spend 5 more minutes with you (I had been there 10 mins) b/c I have things to do before I go home at 5....who does that? this is supposed to be a customer service industry and Ive had my membership with AAA for 35 years and rarely ever have used their services, now when I do she "doesnt have time for me?" Then I asked if they had any printed material on Italy and she said no. Needless to say my experience was a complete waste of my time. Why call themselves a Travel agency if she cant help me with my travel?

Angela Hedges

I know the reviews were pretty good for this particular location. However, I did not have a good experience. First of all, I came in for Cedar Point tickets. The website was down to access any tickets. I understand that happens from time to time. However, there was no apology or an alternative given. So, I decided to talk to an agent about a possible cruise. I had to wait when I saw certain agents just talking to each other. Maybe, only certain agents can assist with cruises. I dont know. The agent, Susan Underwood, was the only highlight of the visit. She was very informative, friendly and helpful. Then, as I was leaving, I asked another agent if I needed to check out a travel guide. He rudely whispered, "I am on the phone." I had no idea he was on the phone because everyone has headsets and he hadnt been talking earlier. Its not that anything terrible happened. I just did not feel very welcome.

Pam Moore

Ordered a Trip Tik and books for my son driving to Ontario, Canada. Received in a very timely manner and everything was ready for pick-up. The only confusing thing is when you call the Upper Arlington office (any office) - if they are all on the phone and busy AAA transfers you to another office - I first got Oxford, Ohio and when I told them I was trying to get Upper Arlington they transferred me and then I got Worthington who took my request and sent it to Upper Arlington. I could see this as a problem if you really to needed to talk to someone at that particular store. The store is always well stocked and they greet you upon entering.

David Wolf

In the past, I knew AAA had a product called the TripTik. They had created several TripTik packages for me in the past, but these were all short excursions. Currently, I am planning a trip for in the future that would have my wife and I drive for about three months across the western half of the United States. I was not sure how to approach it. They informed me that TripTik is now on the computer and available for me to use directly. This is a wonderful service provided by AAA. I have been editing my TripTik as our needs and desires dictate. Many kudos to the folks at AAA for their assistance in getting me to use this tool.

Craig Holderby

Everything was good at this storeand everything was taken care of in a reasonable amount of time. The only thing (this is gonna be good) was that we were offered coffee and hot chocolate but we were not knowledgeable of how the coffee maker worked and there were no instructions of how it worked, so we just let it go. Either asking if a customer knows how the machine works or putting up instructions for such would be a good thing.

Fritz Almario

The staff at Upper Arlington AAA store are very nice to me everytime when I come in to get maps, TripTiks and TourBooks. But one of my Travel Consultants: Erin Arvay and Susan Underwood did a wonderful job getting my TripTik routings done and fast. Sometimes, I also have Linda Brooks helped me with my other TripTik routings when Erin or Susan are not in the office as well.

Elango Narayanasamy

Recently I visited AAA Upper Arlington for my vacation planning. The adviser was very knowledgeable and helpful. She gave all the travel and hotel options. And possible savings for the all the options. I really liked the experience very much. And I would highly recommend AAA Upper Arlington for all your travel planning.

Kathy Goldberg

Love the office itself - very attractive. Even better are the people. The staff is extremely friendly, very knowledgeable and helpful. They gave us great advice on re-routing a trip to avoid a difficult drive through the mountains. Also love the convenience of having the office in Kingsdale.

Ann Garcia

The AAA Upper Arlington store is my go to location, even though I live in Bexley. The manager Lynsie is helpful and very knowledgeable on all areas of travel and how to get the most from my AAA membership. The staff demonstrates true teamwork and seem to genuinely love their job.

David Buschar

The lady I dealt with is great. She always promotes AAA stuff. I never knew AAA guarantees their luggage. Does anyone do that??? Il buy my next suit case from AAA. She also makes suggestions when she sees what maps I pick up, ie Tour Books. David Buschar

Lindsey Wesney

My wife and I just joined AAA at the Upper Arlington Kingsdale branch and were very pleased with the overall service. We met with a travel adviser who was very helpful and patient with our questions. We look forward to using our AAA membership. Thank you

Elite Home Remodeling Inc.

Very disappointed...cannot comment on the service as they offered none! They do not answer the phone!!! It rolls to the "Main Office" and a very rude man tells you to leave a voice message when you call back for the 6th time!!!

Henry Scurlock

Just slipped in to pickup a few TourBooks. The store was well stocked and the checkout was fast and friendly. Great service all around from greeting to farewell.