AAA Hilliard

1513 Hilliard Rome Rd, Columbus, OH 43228, USA

Address:	1513 Hilliard Rome Rd, Columbus, OH 43228, USA
Phone:	+1 614-771-5777
Site:	locations.ohio.aaa.com
Rating:	4.3
Working:	9AM–7PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed

Location

Photos 23

Reviews 19

Jake Smathers

We walked into AAA Hilliard just to pick up a Florida Map and one of the Southeastern United States, as I had forgotten to pre-order a Trip Tik. The gentleman immediately greeted and assisted us in what we were asking for. He even offered twice to go ahead and map us out a Trip Tik right then, even though I had not pre-ordered it. It would only have taken him 15-20 minutes he assured us, but we were on a time schedule to start driving on our trip right then, and could not wait. I was amazed at his willingness to do that for us immediately and greatly appreciated it. It would have been extremely beneficial to us if we had had the time to wait. We were very impressed with the professionalism and the Excellent customer service we received there! KUDOS to him and the other staff there as well. They offered to do whatever they could do assist us. I am very happy to express that I am fortunate to have the excellent services of AAA.

Nancy Whetstone

Stopped in today to purchase a couple of items for our trip. There was no one working the front desk. After about five minutes of standing at the checkout counter waiting for someone to notice me, one of the representatives looked up from her monitor and told me I would have to wait until someone could help me. I told her I didnt have much time since we were leaving in a few hours and she finally agreed to check me out. At least three times during the transaction, she made negative references to my lack of planning. It will be the last time I stop by to purchase anything from AAA.

Mark Ulrey

I walked in on a Friday morning, selected a few maps and tour books, all very accessible and easy to get to. I just helped himself which is all I needed. I dropped my items at the counter and strolled over to look at the luggage and other items. When I returned to the counter, the clerk advised me that my card had expired (1 month) but that she had reviewed my account and saw that I was in good standing. There was no problem in getting my maps and tour books. She couldve taken issue to my expired card and asked me to come back, but she didnt. This made for a good experience.

Thomas Hill

Ordered trip tix for our vacation this year and was not impressed. Was just handed a piece of paper to fill out myself with limited information on it. Filled it out as you would for a round trip package but only received directions one way. Was expecting the packet to be mailed to me but it wasnt. I was not even notified when the packet was ready for pick up, I had to make time to drive back to see if it was there or not 2 days before leaving on our trip. This is not the kind of service I am used to getting from AAA after being a customer for more than 20 years.

Amanda Wedemeyer

All of the agents were busy when I walked in so I started to look around. I just got my card in the mail a few days before so Im all new to AAA but when the associate finished with her customer she came over and asked if I was looking for anything, I told her where I was planning on going and she grabbed EVERYTHING I could possibly need, information about the city, the states I would travel in, general ticket discounts for this summer in my state. She was very friendly and nice and I highly recommend this store!

Tom Hawkins

We stopped in to the Hilliard AAA to look for some maps for our vacation to Myrtle Beach. We had great customer service from the minute we walked in the door. After finding our maps we looked around a bit for ideas for our NEXT vacation. We had considered heading west to Montana area, and one of the reps gave us several ideas and suggestions for the trip. We couldnt have had better service!

Fritz Almario

Its been almost a month in a half that I havent visit Hilliard AAA store. I stopped by on Tuesday to get my TripTik routings for Monticello Charlottesville, VA and Dollywood Pigeon Forge, TN. Then my Travel Consultant: Jennifer Woolum showed up and helped me with my TripTik routings as well. But Jennifer did a really good job getting my TripTiks done and quick. Thanks again for your help!

Jim Gutzman

I like the Hilliard AAA office location. The staff is friendly and has had my Triptiks and supporting maps and books ready when promised. However, I typically do not ask for anything special or use many other services outside the norm, so I have no insight to other services they provide.

purplepanda

I walked in to get a simple map of the US for an upcoming trip. I left with so much more info than I thought I needed. It was absolutely wonderful, the staf were warm and inviting. They walked me through aspects of a trip i didnt even think of. Now I feel more prepared then ever.

Robert Colgan

Had a really great experience once again. The Hilliard location has been my main travel agency for a number of years now. Especially with maps and currency exchange. Very prompt and helpful, plus pleasant personalities. Always makes it worth returning!

Brenda Bauer

I was very pleased with the service I received from Shirley. She was very knowledgable, friendly and courteous. I got everything I needed in a short amount of time. You cant beat AAA, even in the age of technology and apps!

Joe Wabnitz

Needed passport photo for myself and wife (AAA members). After three failed attempts and 45 mins. we were told they could not do them and to go to another location. Went to UA AAA Office and had them done within 10 mins.

Debra Henrichs

Great customer experience. My agent spent time with me looking at different options to get around construction and also advised me of the lack of gas stations along a portion of our route.

Michael T

WOW You close at 5:00 pm most of the week. This is great for people that dont work. What about the rest of us. This diminishes the value for me!

Joel Hopwood

I visit AAA Hilliard several times a year for currency, maps, tour books and advise. The staff is always friendly, efficient and very helpful.

cnarcros

Very nice people at the Hilliard site. Gave me everything I needed in a fast professional way.

Donovan Yutzy

Christine was very friendly and extremely helpful! No complaints at all

Mike Angel

Service was good. Computer went down, but that was not their fault.

Felicia Cropper

Suellen was beyond helpful today. Thank you.