Concepts In Travel
| Address: | 3273 West Rd, Trenton, MI 48183, USA |
| Phone: | +1 734-692-0600 |
| Rating: | 3.2 |
Location
Photos 1
Reviews 3
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Danielle Duckett
I had a very easy going experience with Concepts in Travel. Our agent was Lisa, who made herself available almost all the time. Even when she was not in the office. My boyfriend and I were unsure of the exact location we were interested in going to so she was very patient about helping us choose. She asked me questions over the phone so she could prepare a list of a few potential places. The resort we ended up going to was near Riviera Maya, Mexico and it was wonderful! I enjoyed every minute and it was worth every penny. The great thing about using a travel agent it that you can give them your price range and theyll find your fit. I expected it to be far more expensive than one of the internet sites, but this was not the case. Its so nice to have an actual person to ask important questions about the vacation itself. Lisa also made it very clear that she would do whatever she could to try to accommodate if there were any nasty storms the day we were supposed to fly out. Fortunately, this wasnt the case, but I know she would have tried her best to make other arrangements.
MI
michelle grunow
Awful!!!!!!!!! I cant express how truly disgusted I am at the level of service that Lisa Holmes provided us for our Universal Trip. Will never use this office, and as far as Im concerned she can lose her job for as many mistakes as she made. She simply didnt not do her job. Reservations in the wrong names, booking our family with seats that cant be reserved and saying nothing to us about this. Absolutely horrible experience. If you want your trip planned right I guess you do it yourself!! So unhelpful, rude and condescending. She told me she cant be an expert on everything. I thought that was your job Lisa!!!
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Roger Fisher
I have had many cruises and land trips from Concepts in Travel with Rena Rowe and i have found that she has gone out of her way to make my trip run so smooth and worked out every detail so that i was not worried about ANYTHING. She explained all of the itinerary before i left on any trip and was very thorough. Thank you, Rena. I have no worries when Rena does my trips.