Dan Wood Plumbing & Heating

40400 Grand River Ave F, Novi, MI 48375, USA

Address:	40400 Grand River Ave F, Novi, MI 48375, USA
Phone:	+1 248-348-4242
Site:	danwoodplumbingheating.com
Rating:	2.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 28

Reviews 11

Jim Holtz

I would caution anyone who contacts this company for any services. Let me share our experience. My friend had a recent service call for a rental house that she owns and she had a technician by the name of Ryan Sherrod come out to assess the problems in order to get them fixed. The "Plumbing and Drain Technician" (as stated on his company business card) quoted her nearly $900 as a starting point and said that it would likely be more, but wouldnt be able to know until getting further into the repair. Thankfully she didnt fall for his price gauging tactics and told him to leave everything alone and not touch anything. She immediately knew he was over-quoting her for the bathtub spout replacement as I just fixed the same issue in her kids bathroom in their home. I went over to the rental house today and fixed the issues for around $45 total. First, I replaced an 8 inch piece of kitchen drain pipe that was leaking only because it was in two pieces for some reason and installed a new sprayer handle that was causing some vibration when the water was running. Thats it...problems solved immediately. This guy told her she needed a whole new sink! The issue in the bathroom was that the pull lever to switch the water from the spout up through the shower head was stuck and not moving. Rather than take it apart and soak it and clean it and put some plumbers grease on it, I went ahead and replaced it for $15. I literally twisted the old one off, added the included adapter with some thread tape, and twisted the new one on. I checked for any leaks in the access panel in the adjacent closet and it looked as though there were some water marks on the back of the shower wall which may or may not be recent. I decided to replace the seals since its an older house and they might be worn out. He told her he would need to do "surgery" and replace it all to fix it. No way man. I took the handles apart and pulled the stems and replaced the rubber washers and packing around the stems. Sure it took a little while, but I spent $11 on new washers and new packing. Look, Im all for hiring someone with the knowledge and expertise if you arent familiar with how to do it, but dont let that be justification for someone taking advantage of you. This company tried to overcharge her for simple repairs and I would bet thats nothing new. They should be ashamed of themselves for doing business like this and Im absolutely appalled at the thought of them taking advantage of anyone else, especially if it was someone on a fixed income like a retired senior or single parent. I strongly suggest that you call another company first and even then you should always get more than one quote.

Sean St. Peter

Unreliable. You better have your phone on you if you expect them to show up. Appointment time 1:30 to 3:30pm. Called at 3:08 and turned their tech around at 3:20pm 12 minutes later. Apparently its policy to confirm the appointment via phone for them to show up. Was home all afternoon working on the house with 80+ deg weather in the forecast. Was on hold two different times as they check with their scheduling coordinator. Terrible customer service. If youre going to confirm appointment, I understand, but should give more notice. Maybe it should policy to call in the morning of the appointment and give people a reasonable time to respond. Hi-Tec out of Highland was contacted afterward this disappointing experience at 4:00pm. They showed up the next morning at 8:45am and had my AC running by 9:15am. DO NOT USE THIS COMPANY. Ridiculous. Will never use this company/location again.

Emmanuel Millet

In 2014 Dan Wood himself came to my house to check how they could replace my very old dying steam boiler by a new one, more efficient and after a lot of research, he came up with the solution. His company install a new Steam Boiler. Since that time everything has been working very well and this week he call me himself to answer some questions I had about the all system. I only can say good things about the company and all the people who came to install my new system. Thank you Dan Wood for a great service all around.

Jen J

My elderly parents had a few faucets replaced and they overcharged them a phenomenal amount. The receipt given had no break down in prices. Called to get a breakdown and a lady called back and left it on the voicemail. her message ended with her saying she knows its pricey but things are expensive in this area. Very unprofessional and shame on them for taking advantage of people this way. these are not people you should trust. They will overcharge you.

Sarah Cartwright

Zane came to our rescue. After being without heating and cooling for 3 weeks, Zane was greeted by a warm 87 degree home. He quickly asked what was going on and then went right to work. He was very knowledgeable about our unit and was able to troubleshoot the problem. The cost was very reasonable as well for two hours of work and two parts to be replaced. I would suggest anyone who has heating/cooling issues to call Dan Wood for service.

Kenneth Silver

had Dan Wood out to locate a leak. they said I needed a new pipe job in the whole house and charged me $200 for a service call. I knew I had a leak and another plumber found it without difficulty right where I told him it would be. I had to pay for two service calls but at least I know never to call Dan Wood again. these guys are bad news. When I called to complain, all i heard were excuses.

helgavolga

Had an awesome dude Sean come over and fixed an annoying whistle in our plumbing. Fast service. Efficient service. Showed up on time. Courteous. Thorough. Cleanly. Definitely a keeper. Have used Dan Woods service for: plumbing, washing machine, water heater replacement, electrical. Great Family Company.

Delphine Grant

My experience with this company was very bad. They were to fix my furnace didnt have a clue, charged me 305$for nothing.they couldnt fix it couldnt tell me what was wrong. I call and complaints about it ,but no one care. Lesson learn I would never call them for nothing ever again. (Very angry )

ty rex

Had to have an electrical outlet moved a few feet. Contractor was very pleasant and polite. Would of given 5 stars but was charged $500, obviously overpriced for maybe 2.5 hours worth of work.

Penny Johnson

We have had Dan Wood out for both plumbing and heating and have been thrilled. The staff was knowledgeable and both our plumbing and heating problems were resolved quickly.

Nichole Pierron

The team that came out was extremely professional, considerate and helpful. I highly recommend them.