Cruise Transmission & Auto Rpr

1020 W Hamlin Rd, Rochester Hills, MI 48309, USA

Address:	1020 W Hamlin Rd, Rochester Hills, MI 48309, USA
Phone:	+1 248-299-0383
Site:	cruisetransmission.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 12

desiree edwards

I really dont like leaving poor reviews but this garage deserves one. I went in for mantience in preparation for a cross country trip, (oil change, coolant flush, and new belts). The car was completed quickly and the price was fair so I left happy.... at first. I didnt get far before the power steering went offline and my car started leaking ALOT of coolant. When I popped the hood, I noticed the new power steering pump belt had cut into the lower radiator hose, causing it to spill its guts and the wet belt couldnt turn the power steering pump. I suspected the hose had been put in backwards, causing it to be in the way of the belt. When I had the car towed back, the owner told me the hose couldnt be put in backwards, it only fits in one way. He replaced the hose and belt free of charge and sent me on my way. I took a before and after picture to compare the two hose orientations.... And discovered he did indeed have the hose backwards when he put it back in from the flush the first time. I have now taken my car to Morgans in Clarkston to get looked over one more time, come to find out there is slush my my overflow. So instead of topping my car off with coolant after replacing the hose that Cruiss put in backwards, they topped my car off with water.... in winter. Now the coolant ratio is off and slushy, and I need yet another radiator flush. I really dont like talking bad about someones business because it is their livelihood, but Cruise Transmission and Auto Repair was a huge disappointment and headache. I will not be going back for future repairs. 12/27/16 Update: They also told me they greased all my grease fittings but I just went under the car and each one took several pumps from the grease gun.... The disappointment continues and I am lowering their rating from 2 stars to 1.

Taylor Talbott

My truck started to have issues with accelerating and going into gear. So I was recommended to go to Cruise Transmissions. Each time I walked into the office (unless someone was already at a desk) I would be waiting for at least 10 minutes for someone to acknowledge me. The man who would dealt with me always seemed unhappy to see me and was very rude. After Cruise Transmissions drove the truck they thought the problem was with the transmission so for a hefty some of money they did a complete transmission inspection. Thankfully they found that the problem wasnt with the transmission but instead the catalytic converter which just needed to be replaced. Once replaced I picked up the truck and drove it for a week until the truck started having the same problems. After taking it back they realized the converter was bad so they replaced it with no extra fee. But after putting in the 2nd converter I took the truck for a oil change and the mechanics showed me that Cruise had done a completely crap job of welding the exhaust to the converter. The welding had holes and was a rushed job. Overall I cannot comment on their ability to fix transmissions but will definitely not be going back for any auto repair.

HagarTheHorrible

Personal attention by the owner, quality repairs with quality parts, and fair pricing is what has brought me back to this mechanic consistently for decades. I recommend this establishment to my friends, family, and coworkers for any and all automotive repairs or maintenance and I have NEVER heard of any complaints from them. They are a small shop so sometimes they can be very busy, but if they were not busy I would be more concerned!

Akihiro Yanagita

Love this place. Always does decent job with reasonable price. He has done transmission repair, timing belt, water pump, air conditioning, etc. on my car to name a few. Yes, he is a typical mechanic guy, and may not be the easiest person to approach. But once he starts working on the car, he does his job. He is an honest guy. I highly recommend this place to do any auto repair.

Tiffany K

These guys are the best. They have not done trans work for me but have fixed everything else on my cars. As a female, they spell it out for me. I have older, high mileage cars and if its a small repair that isnt a safety concern and would cost more than its worth they are honest about it. Or if it is necessary they will let me know.

Josh Marshall

Excellent service! Needed a clutch changed, was a very extensive job and these guys took care of it no problem. Made it very convenient dropping my car off and picking it up. Couldnt ask for better. Very fair pricing for a shop these days as well. Have no qualms about going here! Thanks again!

Josh DTW

Worst person I ever delt with in life period. 2000 to rebuild my trans which broke in 30 000 miles and he wants two grand again. 50 just to take a look at the pour job done prior. Dont waste your time going here.

Derek Johnson

My SUV blew a trans fluid line and it was repaired in less than 8 hrs. Very impressive and satisfied on my end. Highly reccomendend and professional. Thanks again Cruise Transmission.

Rich Reidy

Great service! Honest, fair and good. Highly recommend Cruise.

Jillian Cherniawski

Amazing, honest, and fair!

Patrick Pettengill

very honest, as advertised

Chris Hartman

Top notch service!