Ulta Beauty

2813 S Rochester Rd, Rochester Hills, MI 48307, USA

Address:	2813 S Rochester Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-853-1538
Site:	ulta.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 50

Reviews 9

Erica R.

Im not here to put anyone on blast or anything, but I do want to make clear of my horrid experience at this salon. I had my hair cut at a different salon whom had hacked it- it looked so awful I couldnt go another day looking at it. At this point in time, this Ulta location was closest to school so I went in. The first girl was super nice and told me what she thought should be done to fix it however she had no time slots available. Anyway, a younger girl was available to attempt a fix. Right away, had the s***tiest attitude Ive ever seen, I should have walked away at that point. I asked simple questions and received nothing but sheer rudeness and and attitude like she had some entitlement. Also, I overheard her tell the initial girl that I was super annoying (maybe bc of a traumatic haircut I had?!?!?!!?) behind the counter. She cut it, styled it, looked ok until the next day I washed and dried it. If I could upload pictures, I would just to show you how WORSE it was from the original. OMG. I have super long hair and my top layer looks like a bowl cut and extremely prominent where the rest of my layers were choppy and everywhere in no certain direction. I had friends, family and coworkers tell me how awful it looked. So I went back for a refund and after trying to get it, the manager(S) told me that I wouldnt be able to schedule services at any other ulta location ever again. FALSE. They were scaring me out of a refund and headquarters were involved telling me that it was completely unacceptable. Had to have it fixed two more times (at my normal Ulta) after that and it still looks like absolute dirt. So crappy my main girl told me my only option was to let it grow out. Couldve handed some scissors to a two year old and they would have done a better job. Will never return, ever. Do yourself a favor and go somewhere else. I was also told from a different ulta that Im not the first person to complain about this place if that helps at all.

Melissa Kue

This Ulta is the last choice on my list if i need to make a trip. I came during black friday and several occasions before that. During black friday, the manager ignored me. Didnt say a word to me and then here comes along a couple of girls, she acknowledges them and asks them if they need help. I walk by her a second time, she doesnt say a word to me and acknowledges the people walking behind me. I dont know if she is racist or whatever, but if I am going to be spending my money at a store where I am platinum status, i at least would like a hello when i walk through the door. When i went to check out, the associate asked if i had a rewards card. I said "yes, let me find my card". She said she could put my phone number in. I said nicely "no, its okay, i have my card with me. Let me find it real quick." As i go to grab my card, she rudely says "just give me your phone number" and i said "no, its okay" as i pull my card out of my wallet, then she snatched my card out of my hand to scan it and rolled her eyes. I like to use my card because there have been times where they didnt put my phone in correctly. Anyways, i never stop here and probably wont ever again because Ive only had bad experiences every time i do go here. I prefer the one in Lake Orion by Great Lakes Crossing. Much better customer service and friendlier staff and manager.

Sara Fee

Staff in the prestige section were gossipy and rude. While I walk around in ulta I tend to swatch shadows and lippies(shocking I know) but whenever I went to any pallet or any kind of product I was met by a less than helpful sales associate who told me that I would not be able to afford the products. I am a woman who makes enough money and it is none of her business what I can and cannot afford. I will not be returning to this location or this chain for a long while. For those who wish to know the SA who was beyond rude was about 54" and has absolutely no knowledge of what shade of lipliner matches or even goes with her lipstick and an atrocious attitude. She has light brown hair light skin and seemed to be a manager.

Bonita Saldana

Sales staff is rude rude rude. Little did I know I was such an inconvenience for just walking into the store. Shame on me for asking for help, the sales staff should never have to move, even to "check in the back" for anything. This is their store, customers are just in it. I will buy my products elsewhere. These eye rolls and heavy sigh of inconvenience just isnt worth it. I will say THANK YOU to this staff, for reminding me how body language can communicate so very much. I will use this opportunity to know how NOT to behave in front of my clients.

Amanda James

I had my eyebrows done by Lercy at the Benefit Brow Bar. I am absolutely in love with them. I am a cosmetologist and i was growing out my brows to make them thicker. I was afraid to do them myself because i knew i would go crazy and wax off what i spent so long growing out. Everyone was friendly, and polite. The only down fall was one register was open for check out and that was a little time consuming. Other then that I had a great Experience. Also, The brow was was $21 and I also tipped. But the service was so worth it.

Anonymous User

I too had an experience with discourteous staff. Maybe I should have apologized to them for the disruption I caused to their day when attempting to check out and pay for items I was purchasing in their store - at least thats what they made me feel like I should have done. I dont appreciate spending my money in a store that is staffed by attitudes and then being treated as a disruption - I wont go back and will spend money elsewhere even if it costs me more to do it; thats how strongly I feel.

Anna Mazzara

Every salon has their hidden treasure and DANA is this ones for sure. She saved my hair. I let someone else do an Ombre on me and it turned out horrible, and my hair is my best quality so this was a big deal. After crying in the salon, I scheduled an appointment the next day with Dana and she fixed the damage 100%. Now I have a gorgeous ombre and a new favorite hair stylist. Her talents( and good charming personality) need more recognition!!

Jennifer Lafleur

Im the most pickest person when it comes to getting my hair colored. Holly(stylist in the salon) who colored and cut my hair is amazing, and definitely knows how to color blonde hair. Its so hard to find a great stylist who really knows how to color blonde hair. If your looking for a expert stylist, visit the Ulta salon and request Holly.

Anonymous User

perhaps poor rating is not fair for other nice ppl working there but the one who looked like the manager was very mean. i dont understand why shes working if she doesnt wanna deal with customers at all. im never going back to this ulta though i love ulta