LA Fitness

Reviews 3

SH

Shawn Altadonna

My Fiancee and I moved to the LA FItness in Royal Oak, after having moved to Royal Oak. My Fiancee Libby just canceled her membership a month ago, because she already hated the layout of that location (as opposed to the one in Bloomfield) and also, it smells terrible. But what did it for her (and now me) was that if you go into this location less than an hour before closing (and I only need about 20-25 minutes for a good workout) they will tell you, as they scan your pass- "we close in an hour." Not only that, but they then proceed to announce it every 15 minutes over-head, and then turn the lights, music, TVs, etc. off about quarter to. Also, and this is what was the last straw for my fiancee, was one night, she and I both went in about an hour before closing; before walking in, she said "I bet theyll tell us theyre closing in an hour," which they did (Libby responded with, "yes, Ive been coming here for 2 years, I know when you close.") They did their usual, announcements throughout the hour, and turning off of the lights, and while this was being done, Libby walked over and waited for me to finish my set. With both of us having worked in retail, we can empathize as to closing time, and we have never stayed in the gym past closing. As I finished up my set- the same girl who told us as she scanned us in, that they were closing in an hour, walks over and says "you know were closed now?!?" For the record, the gym was still packed full of people still working out- we were getting ready to walk out- after I wiped my machine off. So after that, my Fiancee dropped her membership. Last night, at 7:30pm- gym closes at 8pm on Sundays- I went up there, knowing I had a half hour to work out. I walked up the stairs outside, up to the door, and to my amazement, it was locked! And not just from the outside, as I witnessed someone coming out, having to wait for someone to unlock the door for him- not sure that follows fire codes. When someone who worked there- Im assuming a trainer, or sales rep, as he was wearing a LA Fitness polo, walks to the door and explains to me that theyre closed and dont let anyone in past 7:30pm. I said "I still have a half hour." He didnt let me in. So I went downstairs to the elevator and got right in-- as I scanned my key (myself despite the fact that there was that guy, and a girl at the front desk) I heard the guy ask the girl, "I thought you locked the elevator?" to which I responded, "no, and Im in here now, and I have a half hour." He mumbled something and I said "I still have a half hour to work out, chill out, homeboy." He said, "what did you call me?" and I answered him, he said "Im not your homeboy;" I said "okay," all the time, I was walking away from him as he continued to say "Im not your homeboy, Im not your homeboy." I worked out, finished, and was walking out (by 8 oclock mind you), and the girl told me "bye." I turned, looked at the guy, and asked if hed be here tomorrow-- he said yes, and I told him I would see him then. I was intending on speaking with a Manager today, but as I read all the reviews on here, and on Yelp- it looks like no one seems to care about this place. Ill be canceling my Membership- if I have to pay more to go to Lifetime, and not be locked out, or talked down to, then I will.

SI

Sid Babbar

So this club charges you an additional fee for being a "signature club" as a signature Club it provided you with the following: 1. Towels (nasty because everyone is using them and they are being constantly laundered...one hopes) 2. Shower and soap in the showers... Thats it! Essentially its a money grab for locations they think are most convenient and they want to charge extra for with same or fewer services they offer at other locations. If you ever get tired of a membership and want to cancel these are your options: 1. Mail a cancellation form that you print from their website. (They suggest it be certified. Which means that not only will have to do that you will also need to go to the post office). The mere fact that they are saying they suggest certified mail makes me think they will overlook regular mail. 2. Go into the gym and speak to a manager who will try to high pressure you into staying in the club. You cannot cancel over the phone or online, of course that would mean people would cancel their membership easily and when they would like. Unfortunately though, they like to suck as much money out of you as they can. Did I mention that the manager you can cancel with is available 9-5pm? That’s right so if you work a 9-5 job and want to cancel, you will mostly likely have to take time off work. The problem is when one is signing up for a gym membership; one never considers that they will quit that membership. However, one should think about possibly moving or finding a better and cheaper gym. The signature club that I am currently a member is the gym in Royal Oak, MI. Notice that I said that I am currently a member of this gym, which is because I have been unsuccessful in cancelling so far! Furthermore, I called in my gym to ask them if I can come in and cancel at the location and before I even got a word out of my month, the manager I was speaking with me got rude and starting telling me that she will hang up on me, unless I have another question to ask. To which I retorted “I have some feedback I would like for you to pass on to your managers,” very calmly. She then YELLED back and cut me off and told me “she will hang up on me, if I did not have other questions.” In between yelling at me and threatening to hang up she also told me that, I actually cannot even come into that particular location (the Royal Oak, MI gym that I signed up for membership) to cancel the membership! Her explanation was that they currently do not have a manager so no one can cancel their membership at this club because she did not have a cancellation code! She said that I can either send in the certified mail or go to another location. So this is where I am at, still paying the 35.95 a month after paying a hundreds of dollars in the initiation fee, and no real way to cancel instead of dedicating some time off to do it to either go to a post office or a LA Fitness during business hours! Here is my advice save your money there are plenty of other gyms that will charge you less and let you cancel a lot easier than this gym will. There is a reason why this gym has so many reviews and a 2 star rating! Save yourself the time money and energy. Find a better place to work out at!

KI

Kimberly Taylor

HIGH PRESSURE, INSENSITIVE SALES MANAGER: I took a tour today of the facility and was very impressed with the equipment and list of classes that it boasted. Max was the person who did my tour. He was very friendly, warm and patient. However, my experience fell apart in the sales portion. Anthony, the sales manager, went through the prices with me. First, during initial chat he asked me about fitness goals. I told him that I wanted to strengthen my back as I am getting physical therapy for it. He asked how I injured it. I told him that I think it was work related as I sit for long periods of time as a child trauma therapist. He said, "You know that you never should lift kids with your back, you have to use your legs. " I could tell that he was not listening to me or did not know what a trauma therapist did. Second, I got price shock. The membership was more than the $30 a month that I expected and heard advertised. He explained that it was actually $299 down and $30/month thereafter. There were other plans. The least expensive 1 year, monthly plan required $99 down, $44 first and last month up front, and then $44 per month. You also had the option to pay up front for the year. More than what I expected, but not horrible. The bottom line: $188 to enroll today. I told him that I could not pay the $188 today as I only had my debit card and not my credit card. He said, "How could you come into the gym and not bring anything with you." I replied that this was not the pricing that I expected and would have had enough cash to cover the advertised amount. It told him that I did not feel comfortable doing that today and prefered to wait until later that week. I told him that I could not. I also wanted to read through the contract as I had bad experiences before with gym memberships. He was trying to speed me through it and I told him that he was going too fast. He then broke down the different price structures. However, the more he talked, the more uncomfortable I felt. He was speedy to print out contracts before I had a clear idea of what I wanted. He said, can you put 25% down today. I told him no and that I did not feel comfortable with him. He tore up the contract and I left. This was a very unpleasant experience. Anthonys manner of dealing with customers is offensive and insensitive. I went online to find the clubs contact information to make the report to the manager. I called and the service rep said that she was not there. I asked if there is another manager on duty, and she said, "The weekend manager, Anthony." I declined. While online I read the reviews. THANK YOU FOR POSTING THEM. The sales manager actually did me a favor by turning me off from the gym. It sounds as if insensitivity and promising more that what it can deliver is a standard practice. Well, I will just stick with my Planet Fitness Membership for the time being. At least no one there has ever made a rude comment to me because they could not get a sale today.

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