Victory Fitness Center - West Club

4360 W Broad St, Columbus, OH 43228, USA

Address:	4360 W Broad St, Columbus, OH 43228, USA
Phone:	+1 614-351-1717
Site:	victoryfitnesscenter.net
Rating:	3.4
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–8PM 8AM–5PM 11AM–3PM

Location

Photos 38

Reviews 4

Kimberly Star

This child named Brittany who stands at the front desk is rude, disrespectful and because of such, this company is no longer worthy of my money. As a member since 2005 I was horrified by the treatment that I received today at the West club. The child behind the counter named Brittany was rude, in telling me that my original membership card was no longer valid, after being previously told that I would have to pay $10 for a new one. (That fee was discussed during a previous visit) They requested a photo for the membership to which I declined, then she asked for photo I.D. which I promptly gave her. She rudely told me that if I dont take a photo, then I could not work out there. I reminded her that Im certain the company would be displeased that a customer of 10 years would have to close her account due to being disrespected. I picked up my phone to make a call and she said Who are you calling? Theres no one to call. Im the owner I said You own this club She replied Im the owners daughter. I said I dont care who you are, Im trying to make a phone call". And she kept asking WHO I was trying to reach as if it were her business to know that. While attempting to reach the person responsible for the account, she continued to tell me that I needed to take a photo or I couldnt work out there, its their policy and I must abide by such all the time. Im telling her Maam Im on the phone and Im not speaking to you. Particularly since you arent listening She refused to give me my original membership card back unless I complied took a photo. Eventually she told one of the other workers to call the police. I guess being a mature adult and knowing when to shut the hell up was too much work for her insecure self to handle. I left and located the corporate office number. There I was greeted by Bambi whose initial response to me: 1)All members must have photo id 2)You should have taken your phone call outside I said The call I was making concerning the account? I was supposed to go outside and then come back She said Yes I asked And thats all you have to say? She actually said If you really had an account open for 10 years you would have had a photo by now I was furious! This woman was not only unhelpful she even questioned that our account had been open that long. All she had to do was look into the records. Perhaps my canceled checks will convince her. She said she would look into it. Since she was not there, she really cant say. I normally do no use this club unless its along the route of something needed. I have not had any problems or concerns with the East Club or the North Club as they are generally respectful and friendly. I will discuss this with the other person on the account and Im certain the consensus is that we close the account and shop elsewhere. "Acta deos numquam mortalia fallunt, "Brittany"

Robert Johnson

I absolutely HATED this gym! To bad you have to give at least one star cause it dont even deserve that. I went with a friend with a 7 day free pass and on the very first day I was pushed into buying a membership that they wanted me to pay $100 to even sign up. Then on top of that I had accidently left a swimsuit and Hoodie from Victoria Secret that when I called the woman that answered the phone said it would be fine until I got to get it! I was on my way out of town for some family problems. A few days later I called because the family member had died and told the guy that answered the phone it would be a few days until I get back in town he then assured me my stuff was okay BEHIND THE DESK! I went in to pick my items up and after people telling me they had just seen the items they disappeared. I got a couple apologies and was told I would receive a call the next day once they checked with the cleaning guy, I waited 2 days and NO CALL so I called back and spoke to a manager named BRITTNEY and she was so rude and unprofessional. I told her someone should check the cameras and make sure a worker had not taken my items or someone didnt accidentally give them to someone else. She processed to tell me she was not worried about my items, its not her problem and they should have never been left, shes not responsible and that I was a low life and to find something more to do then call and blame someone else. They didnt have signs posted about them taken no responsibility and had I been told that I would have sent someone in state to pick my items up, but instead I was assured they would be fine with I was grieving over a dead uncle!!!!.... THIS GYM IS BY FAR THE MOST Pathetic one out there. I would NEVER recommend it to anyone. And actually planet fitness is cheaper and way better.

Aloysius Muscella, Jr

Overall the gym is decent. If you are new to training or working out in a gym this place has basic equipment to get the job done. With that being said, Im rather disappointed with how the place is managed. When I signed up for a membership at this establishment I was under the impression that I was doing so on a month by month basis. After switching to another facility, that offers more equipment and fits my needs a bit more, I find out that Im actually under a two year contract with Victory. None of this was made clear when filling out my paperwork. My partner, who sat with me while I joined the gym, doesnt even recall a 2-year plan being discussed. According to them the only way to get out of this contract is to move at least 25 miles away from where the gym is located and bring in a letter showing the address change, or pay off the remaining balance of the contract. While creating a contract to retain members may be a good business practice, deceiving your clientele into doing so is not. So to anyone thinking of joining this establishment, beware. Read ALL of the paperwork youre being asked to sign and make it abundantly clear what you want/are willing to pay for.

Jessica Lechner

Watch out for the contract traps! I signed up where they were doing a promotional for $20/mo memberships. When I signed up I was only told there were 2 year contracts so thats what I signed for. However, the membership cost me $25/mo. Months later I wanted to cancel my membership because of their hours and my schedule. I was losing money. I called to ask how to cancel and they hung up on me. I called another day and was referred to Bambi who informed me that the only way to get out of a contract was to move 25+ miles away from one of their gyms or have another person take it over. However, I mentioned the $100 cancellation fee as I had read on here and she was a little annoyed that I knew about it. Long story short, I paid the $100 to cancel, however, you have to give a 30 day notice before your next payment or they will still charge you another month. The contract is a joke! Plus, the equipment was always dirty and the locker rooms smelled like athletes foot and jock itch. Oh, and if a piece of equipment was out of order, prepare to wait months for it to get fixed.