Address: | 103 W Prairie St, Vicksburg, MI 49097, USA |
Phone: | +1 269-350-3491 |
Site: | geekgeni.us |
Rating: | 4.5 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–2PM Closed |
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kenneth losure
Poor experience all around. This location had my Mac for 10 days and still didnt tell me what was wrong with it. I simply asked them to take a look at it because they are local to where I live. I had to call multiple times to check on the progress with them giving me little to no informaiton about my computer. When I did show up to pick it up the manager would not come out form behind his cubicle to talk to me. They tried to charge me $40 for a diagnosis and told me the same thing they told me when I dropped it off that it "could be" the hard drive or a connection problem. They didnt say anything about a fee to look at it and Im pretty sure they didnt even hook it up. The customer service and technical ability is lacking when it comes to Macs at this location. I ended up going to the apple store in Mishawka Indiana and got answers and a resolution within minutes. I highly recommend going to the apple stores in Grand Rapids or Mishawka Indiana if you have any apple issues. Im sure these guys can watch a YouTube video to fix a phone or tablet screen, but with the customer service I received I would be extremely hesitant to let them touch any of my devices. Lastly, I wouldnt feel comfortable with any of the people I talked to at this location having access to my personal information on my computer. Luckily for me Im fairly confident they couldnt even get into my computer, so I should be safe. Customer service is key to a successful businesses and when you treat a local customer like this they will be sure to let others know. Lesson learned.
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Gerhard Hofer
Went to have my Samsung Galaxy S6 Edges screen repaired; they ruined some of the wiring by just removing the old screen and then because of their issues, such as having to replace the wires, had me wait several times what they had originally said. After that, they refused to give me the refund for the failed repairs, even after all of the problems that they added onto my phone. On top of everything, Ive been having more and more problems with my charging input and the complete lower half of my screen, and the problems just continue to build up, months after I had my phone "repaired" by them. Based off of my experience, I would highly recommend going ANYWHERE else to get your device repaired, even if it might cost more and be in a less convenient location. UPDATE: I contacted Geek Genius a couple of days ago and they were unavailable. I left a voice-mail, asking them to call back soon. I made sure to leave both my email and phone number so that they had multiple ways to contact me. Ive yet to hear anything from them. P.S. Im still having the exact same issues that Ive been having.
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Joan Manners
I have used Geek Genius for business as well as for personal needs for well over a decade, and have found them to be stellar in all aspects. From a business perspective, Knute and Chad - company principals - worked with our marketing team, senior leadership team, and IT department for multiple purposes, including the creation of a website and assuring that we had the most up-to-date and cost-effective systems in place. Personally, I have purchased multiple computers for myself and family members, using the guidance that various Geek Genius team members have given me, based on the varying needs of the end-user. Their trouble-shooting, repair service, and responsiveness is, quite literally, the best I have ever received. I live over 45 miles from the closest Geek Genius location, and I will always choose to make the drive to have them deal with both my computer and phone needs, because they are true experts in their field, amazing at customer service, and fair, ethical people.
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Michele Kerschner
Great price, fast, and amazing customer support! Every time I go into Geek Genius they always help me out with my problems big or small. Whether its my computer that just needs a quick clean or my tablet screen that needs to be repaired before a huge deadline- they get it done right. They even repair smartphones SAME DAY!! OMG I broke my iphone screen before I had to leave town and they fixed it in less than 2 hours. Other places in Portage quoted me a week before they even got the parts in -_- The guys at Geek Genius are amazing!
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Randy Walker
Weve used Geek Genius for several years for web hosting and design. Weve always found them to be courteous, professional, extremely responsive, and dependable. Their fees are extremely reasonable compared to whats out there as an alternative. Our web site looks amazing and we have the ability to apply updates ourselves without additional costly fees. I would highly recommend them if youre looking for web hosting and design of your website!
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Eugina Chiang
They live up to what I call the triple F: Fast, Fair, and Friendly service. I go there all the time for my laptop issues and they resurrect him (aka my laptop) every time. Definitely one of the more, if not the most, efficient and dependable repair shops in the Kalamazoo/Portage area. Theyve never let me down.
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Young Chiang
Great atmosphere as soon as you walk in, they are all very helpful in solving tech problems. Had a lot of issues with my hard drive, but it was all solved after I brought it in here! They helped get my files back and get my computer up and running again! Definitely coming back if I have more issues.
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Roger Bowser
Great experience with the Geek Genius in the Kalamazoo/Portage, MI location. They said my iPad screen replacement would be finished in 3 biz days and it was. They quoted me a price and they delivered on budget. It looks brand new and much cheaper than buying a new pad! Thanks guys!
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Rick Moser
I was in town for a wedding and dropped my phone. The screen shattered and I thought I was screwed. They are knowledgeable and fast and had my iPhone screen replaced the same day. They also gave me some pretty great tips on how to conserve battery life.
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Eric Resh
Great people, nice store front and quick turn around on everything I have brought in. Would recommend them over anyone else in town. Worth the drive if its out of the way, you will save money having your stuff worked on here.
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nichole penny
Dependable and honest. Took the time to make sure I was happy and teach me about my product. The experience was unique and made me feel like I was a highly valued customer. Keep up the good work.
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CW Quain
We have never been disappointed when working with Geek Genius at any of their locations. Macbook Pro, iPhone, iPad, they know it all.
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Andy Brown
Super friendly and helpful. These guys care about their customers and do amazing work! Cant say enough good stuff.
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Redneck Riflehangers
These guys are pros! Fixed the cracked screen on my phone quickly. Good as new. A great local asset. Thanks guys ~
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Don Kellogg
Had my iPhone 4s screen replaced by them. Fast and friendly service, highly recommend them.