Gerber Collision & Glass

23965 Allen Rd, Woodhaven, MI 48183, USA

Address:	23965 Allen Rd, Woodhaven, MI 48183, USA
Phone:	+1 734-675-3400
Site:	gerbercollision.com
Rating:	2.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 24

Reviews 5

Francis Brooks

My experience with Gerber in Woodhaven Mi was awful, I had my car towed to them to be fixed by my insurance company. They gave me a free rental and after a couple days they called and said they were gonna send the car to a BMW dealer to have fixed because they couldn’t figure it out. So that weekend, which was a holiday weekend I received a call from the car rental company saying Gerber cancelled the rental the day before and they were wondering why I had not returned it. I paid for the day and returned the car. So about a week later i get a call from Gerber and they say it looks like my suspension was damaged during towing back and forth from the BMW dealer. I go and look at the car and my driver side tire was rubbing against suspension parts on the car and it look like the passenger side had a slightly bent tierod. Plus there was a bent rim and grooves in the control arm. I was told the grooves in the control arm were normal. After getting permission from insurance company to fix the car they sent it next door to Auto-lab to check and fix suspension. Auto-lab said they didn’t think suspension was bent and proceeded to try and align the car, even though Gerber tech said it looked bent and said it again after Auto -Lab said it wasn’t. BMW requires certain equipment to align cars (they require weight be added to the rear of the vehicle) and Auto-lab said they have a way of doing that has been successful most of the time. Gerber told me it was taking a little longer because they were having problems aligning the car. (hmmm maybe something is bent)Autolab said they were able to get the alignment right but had to shift the front and rear suspension to get it right. So I get the car back and notice the front bumper has a long scrape across half the front bumper and sent before and after pictures to the insurance and they said to call Gerber and have them fix it. Luckily my wife took pictures of car on the flatbed as it left the house. I was told by Gerber I would have to wait 2 weeks to get in if I wanted a loaner car. So in the next few weeks I was driving my car back and forth to work, I started noticing shaking when I brake on the highway and when I brake on a bumpy road the car wants to bounce around. this was not happening before. 3 weeks went by and I called them and they said oh we can get you in tomorrow. Take car and show them the bumper immediately tech said it looks like you ran over a curb, when I showed Gerber the pictures they then said oh ok we will get that fixed. I then told him about the suspension problems and was told they would look at it. I received a call later and was told that the suspension problems were due to normal wear and tear; that the car has 80,000 miles on it and not uncommon and that all four struts would need to be replaced on the vehicle and that was the problem. They then told my insurance company this and said they wouldn’t be fixing it. Gerber then said they would give me a quote for repairs. Ok so first thing, normal wear and tear but 3 weeks prior my suspension was damaged when my car was in Gerber’s possession. (also my car had only 66,000 miles, big difference) Also 3 weeks prior they did a alignment on the car. If anyone knows about alignments they won’t even do them if the suspension needs to be replaced. So in 3 weeks my suspension just decided to give out, not likely. So now my bumper that was painted looks great but while driving my car it feels unstable and wants to bounce off the road and with winter coming up is going to be interesting. I am writing this to make others aware of my issue before they make their decision to bring their car to Gerber in Woodhaven. I know I will never step foot in their again. Also to top it off the little plasti piece to adjust your vents on the car was broken, I went to move the vent and it had been neatly set back and fell in my hand when I touched it. I was so fed up I didnt even go back in to say anything

Erin Stover

Great customer service and the bodywork I had done makes it look like nothing ever happened! Would highly recommend if you need any bodywork done!

Rod K

Racist company. Dont use them. Theres other companies out there that respect their employees and that do good work. . Stay away from these clowns

Anita Rosser

I have had the pleasure of using Gerber Collison twice and each experience has been great!

Devin Hillman

Do not go here you will get your car back worse then when you took it...