Planet Fitness

Address:	19001 West Rd, Woodhaven, MI 48183, USA
Phone:	+1 734-675-1800
Site:	planetfitness.com
Rating:	4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 9

Robby Buckner

I am beyond disgusted with this place! I cancelled my membership by my 1 year deadline and they keep charging me. First, the twenty something girl I tried to cancel with the first time told me I could only cancel on the exact date of my one year end date. I knew she was wrong and insisted she double check. She insisted thst was right, rolled her eyes and acted as if I was an imbecile. The manager was not in. I went again a couple days later and signed a cancellation form with a different employee who seemed equally confused about the cancellation policy. She said she was newer and had to get someone to help her. She said, "Youre all set." And when I asked her for my copy of the paperwork she said she needed the copy I signed. I told her I wanted a copy and she got flustered and said it would be emailed to me. It never was. I called after a couple days to be sure my membership had been cancelled because they never sent me a copy and because both employees I dealt with seemed completely incompetent. They assured me that my membership was cancelled. I JUST GOT CHARGED AGAIN! I will be in on Tuesday and I will be getting my money back. I am waiting to hear back from the general manager, Anna. David said she would be in at 2 p.m. today. I have already left three messages for her. Funny that every time I call there isnt a manager in and they never call back. I have a feeling she will today. Its time to flag my account.

Dequaun Florence

For 7yrs Ive been a member with Planet Fitness & management showed their lack of care with a customers concerns about what the rules & regulations are. For 7 years of carrying a light flat Nike bag on my back that holds my personal property & other needs for my workout...never has anyone had an issue with me carrying my bag around on my back during my workouts. On July 12th just after 12am (midnight) I was approached by a front desk worker who tells me I cant have my bag. (Does it cause a distraction? No! Does it ever get in the way of there peoples workout? No! Is it a safety hazard? No!) To avoid conflict I leave as requested. I go into the location later in the day to speak with someone about their rules & nobody seemed to be able to provide me that information. (Manager) Josh had no answer for why his employee asked me to leave besides a bunch of "ummms". The other manager Anna gave me an attitude with body language and showed poor customer service. How is a customer suppose to follow your rules if You cant present what your rules are??? I plan to take my complaint to the highest authority & a 3rd party official involving the matter. (note: If Planet Fitness cant insure my property nor take responsibility for theft or vandalism then I will not leave my property unattended under the care of their lockers)

Nathen Stewart

After nearly two years of being a black member (20$ a month) and utilizing the services afforded with it, I had decided my use of the extra services simply wasnt worth the price any more as I rarely did anything other than the regular gym activities. So I am well beyond the year contract, and upon requesting to down grade to a regular membership I am informed that I will have to pay 39.99$ to change my membership. To me this is punishment, gouging, and outright ludicrous, to do to someone unless they are still within their contractual window of obligation to pay the set fee they agreed too. Even when informed that this price may change tomorrow June 5th of 2017, I have a feeling it either wont change or there will still be a fee. If however that does change, I will remove my review. Now Im curious if there is a fee for canceling a membership all together even after the contracts obligation....

Terry McGough

This place is a joke. I train here only one day a week where my main gym is LA fitness. I usually come here later because of weekend work hours and La is closed. My experience with the staff was a very unprofessional one. I carry a small gym bag with my wallet, gloves, weight belt and wrist wraps and my jacket. I keep the bag right next to me. a staff member approached me and told me i could not have my bag. This was not in the agreement that I signed . Another staff member making 8 dollars and hour proceed to tell me they can do whatever they wanted to do so we had an altercation. There is so many more gyms downriver where is so much better, why would anyone put up with this crap. I will make it my mission to make sure that hundreds of people know about this experience and not join here

Tyger Jo

I had a membership to the one in Wyandotte and felt it was too far and too busy. Woodhaven gets its busy streaks, but for the most part, I can get my workout done as I need to. The place is usually very clean. Equipment can be a little questionable, Ive had several cardio machines that you couldnt control resistance etc and they have yet to be fixed. It fits my workout needs. Im not a power lifter, Im a married working father of 3 looking to improve my health. The groups working with the fitness coach look "happy" to be part of his class, happy being sweaty and participating with minimal tears. I used to be a Fitness USA member and understand that this place is not "state of the art" but they have everything you need to stay fit and be comfortable doing so.

Steph P

Absolutely ridiculous with their lame tanning rules. They have no authority to tell a person that it needs to be over a certain time until hey can tan again or that they need eye protection. Yeah someone could have it. Doesnt mean theyll use it. The repercussions is on the individual not the company. They need to quit trying to control people so much. I have never been to another tanning facility in my life with such ridiculous rules. They dont seem to enforce any other rules. Especially the clothing rules. Worst facility. Used to be much cleaner as well. So much dust and overflowing trash cans

Cassie Carlin

I have tried to cancel my membership 3 TIMES and it keeps changing on the amount we have to pay. I have saved voicemails from the Woodhaven staff on what the costs were supposed to be; we wrote 3 letters and sent checks and it keeps changing. THIS HAS BEEN AN AWFUL EXPERIENCE!!!!!!!!!!!! I will never go to a planet fitness due to this experience. I will contact BBB next.

portalzones

On the up side its a very clean gym. Plenty of equipment for a novice lifter. However when u need or try to go big like lifting heavy a stupid alarm will go off on you and they only have smith machines and 60lb dumbbells . Manager is friendly and so is the staff but if you are trying to seriously build muscle this is not thr place to be

dusty culley

Wasnt very happy with the custmer service I received. I was yelled at by a member who thought I threw away his chewing tabaco. The man continued to come back and mess with the machine I was on. When I had enough I asked the workers to do something about the man and they said It wasnt in there job contact..... nice.