U-Haul Moving & Storage at Hwy 13 & Portland Ave

Reviews 5

JA

Jan L.

I liked the friendly person person I spoke with at the 12200 Portland Ave U Haul. However Im not too impressed with the U Haul reservation system. They took my online reservation for a 17 truck and some moving supplies. When printing my "Confirmation" it states that "this is a preference only". Im glad I called to see what this meant because the nice person answering stated that they didnt have a truck that size available. She kindly forwarded me to the "traffic" person. Her name was Nicole. She stated that I did check the box saying I agreed to recognize this confirmation was only a confirmation IF the truck was available. What good is a confirmation then?! She stated that the closest available truck was just down the highway 4 exits. That would be an additional $12.00 mileage fee in the morning and another $12.00 mileage fee to return the truck. I asked if theyd compensate us because we had to go out of our way to pick up/return the truck. It was frustrating talking to Nicole because she didnt sound like she was hearing me. Her words sounded like shed practiced this customer service rhetoric many times and she stated that U Haul never refunds for mileage and if I wanted to talk to someone else about it Id have to go online to the U Haul site. Ugh!!! I wont rent from from U Haul. Very disappointing to say the least. One star was given only because this wont post.

---

AN

Angela R. Hunt

Great service, no problems. Easy. Set up our van rental and check in online. Picked it up on time, had it back early. Straightforward. No hassles. Great van!

---

EM

Emilie Weathers

Helpful, friendly and MUCH more clean than the competition. I would never go back to the damp overpriced national competitor.

---

RY

Ryan Acker

Had no problems. Friendly staff

---

C

C DaCruz

Service was great

---

---

Other organizations