U-Haul Moving & Storage
| Address: | 1768 N Glenstone Ave, Springfield, MO 65803, USA |
| Phone: | +1 417-866-4893 |
| Site: | uhaul.com |
| Rating: | 3.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 13
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Tim Hueer
Worst Customer Service I experienced in a long time. I had scheduled to have a hitch put onto my vehicle. I called the number listed for this location and had an appointment scheduled. I explained to the person on the phone that I am getting a hitch to pull a camper trailer and to make sure that the right wiring was installed with that hitch. When I arrived at the U-Haul location I reminded the Gentleman that was working the counter to make sure that I had everything to pick up my recently purchased travel trailer. I drove almost four hours the next day to pick up my travel trailer just to find out that the wrong wiring was installed. When I called the location to talk to the person that I dealt with the day earlier I was hung up on twice. I decided to drive back to Springfield and have the issue fixed. When I arrived, the assistant manager tried to charge me for switching over to the right wiring. He was outright rude and tried to shift the blame on U-Hauls call center for not relating the information of the correct wiring. This situation was extremely poorly handled by the Manager and the Assistant Manager. I was talked down to, threatened that they would just cut my wiring of my vehicle completely if I would not pay immediately. I ended up paying a part of the repair just to get back on the road to pick up my travel trailer. This has been the worst customer service I have ever experienced
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Amanda S
Called and reserved a vehicle with a very nice pleasant woman, told her Id be there a little after 6 and if that would be okay she said sure. Got there at 6:15 one guy behind the counter (very rude and just could not physically or mentally care less about his life or job) and the guy outside cleaning out returned trucks. Four people in line, at 6:40 the guy behind the counter said that the computer physically cant process transactions after 7pm so if he gets to us before then great if not come back tomorrow (worked in retail for years; know for a fact that is never the case he is just being lazy). Then moves so slow on purpose to convense people to leave. By the time I left at 6:50 he had only helped two of those people in line. Used Uhaul before you can process the transactions faster then that, he chose not to. Also could have had the guy outside cleaning the truck stop cleaning and fetched trucks if this place actually cared about customer service. I had a reservation and because these two men hate their lives and jobs my transaction couldnt be processed under 40 min so they said they couldnt help me! If I had the ability to move without Uhaul I would, who wants to spend around a $100 to move on top of all other costs associated with moving residence. This is a customer service business that relies solely on people moving and you cant move fast enough to aid in that?
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Leslie Diecks
This place is ridiculous! The staff was horrible. Incompetent! When I went to pick up trailer there were 12 employees but only one of them was working. When I returned trailer, two employees, one outside getting someone propane, I waited inside for 20 min, then a guy came out of the back, told him I needed to return trailer, he started typing on computer for 5 minutes, the lady getting propane came in and stood behind me at the counter, next thing I know, I am not being helped he is helping her pay for the propane, they were both rude like I was in the way. The guy working outside came in, and checked the trailer in. I was there over 30 min, for a 5 min job. And nobody had a customer service attitude. Sad...
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Andy Skoien
EVERYTHING WAS STOLEN. Truck driver for a large Springfield company. I used this place to store all my valuables for 5 years. I returned in June 2017 to store winter coats and get all my summer gear out. My access card did not work. In the office come to find out I wasnt in the system and someone elses name was renting my unit. I keep getting ignored and phone calls not returned. Both by the store and corporate. They are not taking responsibility. BEWARE THIS PLACE ISNT SECURE. Do not leave sensitive materials in your unit. I had done so. Now I fight identity theft on top of losing all my property.
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Kay Jones
Bait and switch plus lied to about the cost of the dolly. They gave me the price for a $15 truck reserving me for a 20 truck which I need. Three people on three separate occasions confirmed the prices with me. The difference is over $100. I came down here from Shawnee, KS to get rest of my stuff from storage and take it back up there. Then the guy behind the counter tells me the call center does this all the time just to get a credit card number.
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Arijit Jana
Went to pick up a trailer to tow a vehicle that I had made a reservation for, and when I arrived at the store they told me they rented it out to someone else. Apparently they are on the first come first serve model and appointments are just for the fun of it. I kept getting asked if I needed the trailer that day, when obviously I did when I made the appointment got said day...one star is way more than they deserve.
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Quinton Hamp
Always overworked. Our trailer didnt get tightened down by their staff and came off as we left the location. They did give me a discount on my rental for the hassle of having to reinstall my trailer in the middle of Glenstone. Double check their work, and expect them to be harried. I prefer the South Campbell location, but these guys take care of me on a regular basis.
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Chris Ghys
Nothing like standing around for 30min waiting to get your propane tank filled for them to fill the guys tank that got there 20 min after you!!! Dont go here the guys working are a joke to busy in there phones or standing with there thumb in there ass! So yourself a favor pass this place and get your tanks filled at the rv shop a block north
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Clifton Felton
Pretty impressive since the late spring early summer is moving season. The staff were great at explaining the details on what I was renting. And the service was great when bringing it back. I only wish the city would widen the street that you need use to drop the truck off to make it easier to turn in.
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Eddie Neal
Very bad customer service try to drop of a rental and first right of hand we cant take it. Attitude really lady than here so called help there what ever he got in to it really your boss cant handle it wow maybe you both should work at Walmart Last time I ever go there for a truck.
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Robert Brown
Terrible establishment. The employees that I dealt did not even give the illusion of caring...about anything...the customers, equipment, for the fact the we(the customers) could clearly hear them cursing, loudly, in the building...I would never recommend this location.
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Cody Osborn
Excellent customer service! They did not have the truck I wanted, so they upgraded me for free. Then, there was a slight problem with the truck, so they refunded the entire transaction! They were more than fair. Couldnt ask for better service, thanks!
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John Manhart
Didnt receive my online moving materials order, changed my truck pick-up location last min, forgot to bring out a third of my order and the staff was pretty abrasive. Also they never returned my phone calls...I wish I could give negative stars.