AAA Movers Inc.

Reviews 3

MA

Marc Peacock

Where to even begin. Well, like many others we heard about these guys on KFAN and they sounded like a good moving company. We moved back in 2014 and had all our items stored in 8-9 vaults for around 18 months in their warehouse as our family moved out of the country. Contrary to what they state, our items were not inventoried when we moved so we had to email them after the fact to have this done. We wanted to be able to get items from our vaults periodically when we were back in the country and its nearly impossible to find items if you dont know which vault they are in. First off, they charge $60/hour minimum to take your vaults down for you to look inside. Because they did not inventory our items at the time of the move, they had to take all our vaults down, empty them, and inventory. So when the time came to have our items returned to us, surprise items were missing! In fact, over $10,000 worth of items were missing. When we contacted AAA about this, at the very beginning they were responsive and seemed willing to help. That lasted for about 2 weeks, after that it was almost impossible to get them to respond (see other reviews who had similar customer service issues). I was finally fed up so I showed up on site, and was told to come back in a few days and the warehouse manager would help. When I came back, all the vaults we used previously had been lowered. This was all for window dressing, because the warehouse manager told me that there was no point in looking at the other vaults after I had looked through one and our items were not in there. This wasnt surprising, by this point these vaults had been re-used. It was obvious that our items were likely lost at the time they were emptied to be inventoried. After dealing with this mess for over 4 months and receiving almost no responses to our weekly inquiries, I finally received a call from "Brent" who assured me he would handle the issue like all the others before him had stated. I had several conversations with him, and he told me that if nothing else, AAA had "insurance" that paid out 60 cents on the dollar. Like almost everything we were told by AAA, this was inaccurate. We come to find out they pay 60 cents based on the weight of the items, so they generously offered to pay us $600 on our items valued at $10,000. The owner emailed us back and pointed out that we had signed the disclaimer pointing out this fact, which we no doubt did. However, we were told to "sign here, sign here, sign here" at the time of the move which we did. We were not verbally told what would happen if they lost or damaged our items, which they routinely do based off of customers reviews. These people are total scammers, they hide behind boilerplate language after they lose or damage your items. The owner, "John", emailed his resolution and in the course of these email exchanges stated numerous things that were factually inaccurate, which we can prove by our own correspondence. Now we have to go through small claims court and/or the BBB just to try and get a reasonable resolution. I would NEVER use this company again, they employ unethical business practices and know that if they lose and/or damage your items, there is minimal cost on their end. Consider yourself warned.

MO

Mohammad Khan

This review is from last year (May 2014) when i was moving from a 2-bed apartment that i was living with a roommate to a 1-bed apartment. I was moving from an apartment in uptown on 27th and Humboldt to another apartment complex behind whole foods in uptown. So a 1-2 mile move at max. I was working with office in crystal, MN. In terms of moving my stuff they did a pretty good job. They wrapped up all my furniture pretty good transported them gently. No scratches of damages what so ever. They also provided me as many boxes as i needed well in advance. In terms of scheduling and operations they sucked though. I specifically asked for a 1PM - 2PM move start time as i was supposed to get my keys to the new place at 12 since the rental office opened 12PM - 2PM on weekends. This is the time, they put me down for: "Estimated Arrival Time: 11:00 AM - 11:00 PM *afternoon times are estimated and not guaranteed *Movers will call 1hr prior to arrival" Anyone that reads above should think like what afternoon times are they referring to because 11:00 AM - 11:00 PM is a whole freaking day. I called the office expressing how im fine with non guaranteed times as long as they come anytime after 1 PM because I was supposed to get the keys to the new place at 12. They told me that they cant confirm the exact time but assured me that they will make a note about not arriving any time before 1PM and that they will call 1 hr in advance prior to their actual arrival. Guess what time i got the call? 10 AM for an 11 AM arrival time. I was like WTF!!? Also, they wouldnt accommodate any change at that point and showed up at 11 AM. Anyhow, they started moving at 11 AM in anticipation that it would take at least an hour to move my stuff to the truck. Everything was loaded by 12:15 and since they already had address to the new place already, the plan was for me to quickly head out, get the keys to my new place and have the movers meet me there. The new place was 2 miles apart at max and they showed up around 1:30 (1 hr, 15 min later). I was like what happened? What took you guys so long? they told me they had to fill gas on the way and then they got a bit lost (they were on the wrong building side/parking lot). Being lost was a bit understandable because it was a new building so its address was not quite accurate on google maps. But in that case giving the customer a call would be the sensible thing to do. And filling up gas!? I was like WTF!!? I knew I was already going to get separately charged $38.00 for the fuel, but i didnt know they were going to take their sweet ass time to fill up gas during the move that im being charged $120.00 with a 3 Hr minimum. It took longer to unload, but that was due to how the apartment was located with respect to service elevator. By the time it was all done i was charged $578 for a 4 hrs and 30 min move from one apartment to another thats 2 mils apart. I got a follow up call from them like a week later asking how everything went, and i mentioned them everything above but they didnt do squat or compensated me for anything.

TO

Tom Benson

They made a mistake & then purposely provided me with the worst service possible when I called them on it They made a mistake with my schedule, which would have left me w/absolutely zero options 1 week prior to a move. I couldnt even find a truck to rent & do it myself. They were (Valery Ruby was the rep - I even reached out to iron things out, w/no reply from anyone, which told me all I needed to know about this "business") content to leave me hanging (Ill be content to make sure every corner of the Internet hears my story). It was random coincidence that the owner of the company was walking by the representatives desk, & of course he said to make it happen. However, he also directed his employees to serve me dead last (they were moving my stuff in until past 11 - arrived after 7 when I was given an 11-4 window. The dispatch guy was very unprofessional when I called to check twice). There were several items broken or that no longer work as they were intended & they lost a box that happened to contain DirecTv equipment that I need to return & will be charged for. They put together one of my kids beds & didnt screw bolts onto screws, so it collapsed on first contact. Due to their initial mistake, the owner waived a paltry $75 storage fee. They more than made up for it by purposely (at the request of the business owner) milking the clock, putting nearly everything in the wrong place (I labeled everything, for apparently no reason), heavy boxes (again clearly labeled) on top of light ones,& just general disregard for my home & items. It was so implausibly awful it had to be on purpose. They also overcharged for loading/unloading my stuff into a storage unit for overnite. It didnt take twice as long to load/unload that as it did to load & unload from my homes, but thats what they charged. I paid almost $2000 for them to crap on me. I would like a full refund for this nonsensically poor service, broken/missing items, putting my child in danger (they could have told me & I would have done it) by not putting his bed together correctly, & losing at least one box full of items, including the DirecTV stuff that will cost me $120. However, I fully expect them to ignore this & go on about their business of gouging customers that they dont care about.

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