U-Haul Moving & Storage of Ames

Address:	710 S Duff Ave, Ames, IA 50010, USA
Phone:	+1 515-817-1091
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 23

Blake Lanser

Rented a covered trailer 3 months in advanced and the gal that set it up with me guaranteed that Id have it for the full 24 hours I needed. Got a call two days before Im ready to move and the manager said that I could only have it for 10 hours. When I told him that I had this 3 months in advanced he abruptly yelled that this was all he had and all he was giving me. I called customer support and then said that they would get me the rental I needed for the full time. Later that day the manager called me again and said that he would not be honoring corporates reservation and I could now only have it for 5 hours. He yelled at me for going above him to customer support. Dont rent here unless you want to scramble last minute for other plans. Terrible customer service, terribly manager.

Kelsie Wearmouth

Terrible con artists!! Rented a van from them to transport literally only two 2x4s from lowes to a half mile to my house. We had the van for maybe an hour and when we returned it, they accused us of causing a dent in the side of the van, which we did NOT DO. We literally had it an hour!! We loaded it ourselves so we know we didnt put the dent in! The manager, hunter, said they they do a careful inspection and that it had to be us, and if we were upset to call some random 1 800 number. We were outraged and paid $100 for the damage that we did not do. My boyfriend who was driving the van is a semi driver for a living for gods sake!! Ugh. I bet they do this often, claiming people made dents they didnt do, and pocket the money. NEVER COMING BACK! Stay clear!!!!!

Katie Miller

I reserved a truck on May 1, 2015 for July 31-Aug. 1, 2015, 24 hours. I received a call on June 26, 2015, effectively cancelling my confirmed reservation. They dont have a truck available for more than 7 hours. I dont understand why I was able to confirm a reservation if no truck was available and why no one called me until 2 months after I made my reservation to tell me that there is no truck available. I am left scrambling to find another truck and most of them are booked by now. Im very disappointed in U-Haul and I would be wary of booking with them since they apparently dont guarantee reservations. Other providers might be more dependable.

Devin Sloan

I mostly go here at peak times and the place is hopping and the employees are frazzled. But Ive seen the customers go off on the employees too and I cant blame them for being a little short during moving season. Nobody likes moving and its hard on everyone. I made a special effort to be polite and clean up after myself and the employees were genuinely appreciative and nice to me. I also got a truck off of peak time once and it was super smooth, especially with online ordering.

charles foster

I was accused of causing a dent to the rear of a van I rented. I did not cause the dent as I explained to them. I was informed that it was impossible for them to have missed this dent during the multi point inspection process that supposedly occurred prior to my renting the vehicle. They proceeded to charge me $100 for the damage and told me if I didnt like it I could call their corporate 800 number. I wouldnt recommend these con artists to anyone. Avoid at all costs.

Steph Ann

Terrible customer service and a very hard website to navigate. I rented a uhaul for 3 days in between moves in Ames and they called me to let me know that even though I tried to rent it 4 months in advance, I cant have it that long because its a rush time. Additionally, I heard in line to check into my apartment that they did this to another customer but only caught it a week beforehand! Luckily I had time to go through Penske. Dont use this place!!

Kurt Moore

In and Out fairly easy felt that when we wanted to downsize that we were not able to. So we ended up with a enclosed 12 foot trailer for very few pieces of furniture. I feel if they wanted to help us downsize with a few phone calls it probably could have been done with no problem on their part. Felt we were just a number in and out and down the road

Clara Sanford

I brought my truck in to get an electric brake controller installed and while the guy was moving it to the garage, he backed my truck up into another vehicle and now I have to get it fixed. He also called me to tell me he messed up my brakes. He was so unprofessional and I will never let him near my truck again. Do not go to this uhaul.

Kyle Shattuck

Wouldnt recommend this place. Had to cancel my reservation after they changed the hours that they said I could rent the truck, even though they guaranteed it online when I reserved it over 3 months in advance. Their own promises mean nothing to them. Stay away!

Andrew Whitmire

After having the reservation set for 5 days they called me the day before the move to say they didnt have the truck available for the whole time I needed it. Had to find a truck with less than 24 hours notice.

Christine Myrtue Laumer

The general manager is rude and has absolutely no idea what customer service means. His condescending demeanor was prevalent in every interaction I had with him.

Rebekah Mallette

Great service. Was fast and efficient. I was able to book a uhaul the day I needed it, even during one of the busiest times of the year for uhaul.

Brett Boote

Good equipment, decent price. Easy to return after hours, just a few photos of the equipment and drop the keys in the drop box.

Ryan Remling

I reserved a truck a month 1/2 out and then called in 3 days before pick up and they didnt have me down for the reservation.

Sheree Wolf

Great service, decent pricing, great hours and very accommodating. Trucks are very clean.

Anthony Herrera

Its located in a strange location, but i had no problems with them when renting.

Howard Moore

Helpful service able to get a trailer the same day we called.