Hairpolice Minneapolis Hair Salon

Reviews 3

MA

Mason KG

In short, spare yourselves and avoid Wendy the owner. I just left hairpolice in minneapolis feeling disrespected, full of regret, and having my mood changed from great to pretty bad. This is my first time posting a review (and hopefully my last). I called based on a dreadlock recommendation, made an appointment, and explained 3 times when asked, that I would be willing to pay whatever theyre asking, but I didnt need the other services they were offering. Rather, I only hoped that someone would take a look at my locs from a vantage point that isnt easy for me to get, and separate any if necessary. I asked for someone that had experience working with natural neglect dreads. They said, almost everyone is really experienced with dreads and you can work with Wendy the owner, shes available tomorrow. We will put you down for an hour and that will be $65. I said alright, sounds good. I called back early the next day rescheduling for an hour later since she was open and that worked better for me. After finding the place (not easy to see, gmaps will only get you close) I checked in, then looked at my phone. She sat me down, and i ecplained what i said over the phone - specifically what i was looking for. She wanted to cut, crochet, and tie strings at the base of some of my locs. I was only considering the string until she explained it, but then she began stabbing my loc (part of that technique) with a crochet hook, without warning. I politely asked her to stop, that I dont need that, she continued asking if I was positive, until I asked her to stop a second time. After looking at my locs and cutting two apart -- that I asked her to pull but didnt mind for the results are similar -- she tried to cut another but I could visibly see that one and politely declined. She said two times how boring it was that I didnt want more done. She acted in a way that reminded me of children complaining when they dont get something they want. And eventually I said, thank you, I think youve done everything, Ill pay whatever you ask. She said "this is the worst dread maintenance client ever" to another coworker, in a loud, passive, light toned way, rather than an aggressive one. I thought to myself, really.. what if I had been mean, rude, loud, dishonest, or refusing to pay. She asked for 20, I gave her 30 because I could tell she wasnt pleased with the lack of action. She continued on with how much of a bummer it was that there wasnt enough for her to do. I said "well on the bright side, thats gotta be the shortest amount of time that you ever made that much" She said, "thats true," while still looking down about it all. I told her that her nightmare was over because she wouldnt have to see me again. But when I left I realized that Im the one thats bummed out after that. At least she made 30 dollars in 8 mins. Yes, looking at my phone upon leaving, the entirety of my stay, from the moment I walked in and checked my phone to the moment I left, 8 mins had passed. Her attitude, her words, her lack of consideration, and her overall customer service brought me down. Im trying to figure out how before we even began, and before my hesitancy began, her customer service skills were what they were, considering she is the owner. From what I gather, which is admittedly a stretch after so short a time, she might just be the kind of artist that cares not for anything but what she hopes to achieve. So Im not telling you -- person who somehow made it to the bottom of this novel -- to never see anyone else there, for all I know they might be quite the opposite; nice, considerate, and willing to work with you. You could even see Wendy if you genuinely dont care what she does. Sit down, let her have at it, and hope you like the result because I doubt it will matter to her. Whatever you do, dont be gentle, apologetic, and polite, for youll get walked all over. What I am telling you is that I had a bad experience and I dont want you to have one too.

A

Anonymous User

I really enjoyed my haircut at Hairpolice. I was experimenting with blue hair streaks on my own and wanted professional advice as well as an extremely different haircut. (From a few inches below my shoulders to chin length) I went to a few salons and, frankly, felt a bit judged due to both my blue hair and my inexperience with knowing exactly what I wanted. I found this place on Google and gave it a shot due to their alternative styles. I am SO glad that I did. I can not remember the name of the woman who cut my hair (sorry!!) but she really seemed to get what I wanted and offered me a few different options that were still within the look I was after. Every one there was great - very nice and friendly and willing to do whatever you want - as normal or crazy as you want to go. Someone even went down and put my quarters in the meter when the time ran out!! When all was said and done, I like the haircut (but wasnt sure I LOVED it). My husband wasnt sure either at first. But every day that went by, we both loved it more and more. It turns out the haircut is WAY more flexible that I imagined. I had surgery and got compliments on my hair in the hospital! (unwashed, unstyled and barely brushed). I will definitely go back. The price was a bit high ($60) but Im cheap. The only real complaint was it was a bit difficult to find. Not the building itself, but the entrance and then finding the sign to go up the stairs and the door didnt have a big sign - I thought I was wandering into an employee area until I opened the door and saw the salon. Which is pretty cool too - very open and informal atmosphere but still professional. Dont think you have to get dreads or crazy colors here, but if you DO want that, they are definitely the ones to go to. Id recommend Hairpolice to anyone!!

A

Anonymous User

This was the first time trying pinch braid extensions so I made an appt with one of the owners (Kelly). When I went back to get them tightened (eight weeks later) Kelly was on maternity leave so she recommended I meet with the other owner, Wendy. I booked the appt weeks in advance. About an hour in to the appt I was told I would need more than two hours to tighten all the braids, and Wendy had to leave promptly at 6pm (to go on a date, which she was nervous about). I was asked to wait until 6:15pm when another stylist was open. That stylist told me that she had an appt at 7pm and couldnt stay late because she was very sick. There was no one else who could finish the job so I was told to come back another time. I scheduled an appointment for the next night and told the receptionist that I would pay for the service the following night when it was complete. He said no, that I had to pay for what was done. So after paying in full for a job partially done, I told him how unhappy I was and that making a client come back to finish the appt, when the owner of the salon had a date, was unprofessional. He told the owner what I said, and she (Wendy) called the next day and told me not to come back, that she didnt think they could make me happy. Wow!

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