Massage Envy - Coon Rapids

12580 Riverdale Blvd #103, Minneapolis, MN 55448, USA

Address:	12580 Riverdale Blvd #103, Minneapolis, MN 55448, USA
Phone:	+1 763-235-9000
Site:	locations.massageenvy.com
Rating:	2.2
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–6PM 10AM–6PM

Location

Photos 13

Reviews 5

Mitch Lane

Unlike other Massage Envy locations, this one has been an overall great experience for me. Many of the therapist at other locations have a high turn around and dont stay there for long making it very hard to see the therapist you like regularly. At the coon rapids location, many of the therapists have been there for a number of years, Travis alone has been there for 8 years. I do understand how many people feel in regards to not getting the areas they wanted worked on and how frustrating it is to pay for the opposit of what u asked for, as this has happened to me in the past at the Minnetonka location What i did to solve that problem was this. Imagine you are the boss and the therapist is the employee and you are paying them to do what u tell them to do! So next time you go in for a massage and you say i want the focus to be on my neck and back, be very specific of what u want, and if the therapist stays in a area longer then you want tell them, "Will you please move on to my back now. Keep in mind this is your time, and you can use it how ever you want! I have told the therapist can u please spend the remaining time on my back and shoulders and skip everying else. Or can you please work on my feet now for awile. If you speak up during the massage when needed and follow up with the therapist in regaurds to what you want, this will no longer be a problem for you :) This way you never go wrong, and you always get what you pay for $$$$ In regards to wknds always being unavailable, or having booking problems, it is so important that you prebook your massage in advance! Keep in mind they give you a 2 day email reminder and a 1 day phone call reminder and a 24 hour window if you need to cancel or reschedule and you wont be charged, so you really have nothing to lose, and it will make things a lot easier for you in the future. If your having problems with the front desk people, i would suggest talking to the manager Trina. She is very supportive and will work hard to make sure you have an exceptional experience. She is one of those genuine and sincere managers you dont often come across. Keep in mind, its nothing personal, its just business and you should be satified for what your paying for! Hope this helps. P.S. If you are looking for good deep tissue massage therapist they have a 7 foot 3 tall therapist with Resort level experience who provides the best massage Ive ever had. If you prefer a female therapist, Houa and Whitney also do an incredible job.

Arielle Prinzing

I was given a massage as a gift and when I went to redeem it, I was given a longer massage than I scheduled because of an employees mistake. I was unaware how much time had passed until the massage ended, and the employees wandered about muttering to themselves before informing me that I got am extra 30 min for free. Upon presenting the certificate for my massage and tipping my therapist (on my card) I was offered a free membership, so I said sure! I just got a call from Massage Envy informing me that that membership was not free and that their employee couldnt have possibly told me that it was free and that since I signed a contract that I am now accountable for a $60 fee for the next 12 months and that they absolutely will not cancel it, and that they needed new card information for me since the card that Id used to tip the therapist was declined when they attempted twice to withdraw the $60 fee from it! I never presented my card for a membership and I signed a few forms that day, and I regrettably didnt read them thoroughly... However, I believe that the spa shouldve willingly, and happily cancelled my membership. I understand that they dont want to cancel memberships halfway through a year if people are using them, but I was entirely unaware and I refuse to pay $60 a month for something so unecessary to my life! Ugh.. just stack up my debt guys, cuz I will never give you that money, especially not after being treated so rudely by your manager who insisted that their employees couldnt and wouldnt possibly make a mistake... Even though they made a mistake with my appt the first and only time I ever went to their spa!

S Noelle

Awful client service!! I absolutely agree with Zako Ibrahim, my experience is nearly identical. Given the price of services, I have relied on courtesy reminders from ME. Over the last few months, I had several incidences of not receiving the courtesy reminder, but curiously I received the calls that said I failed to show up. Management did credit the first two incidences (who would not show up for a massage they would be charged for???), but when it happened again over the weekend, I was told I was left a phone message and email reminder. I did not receive either, and when I followed up for a copy of the email - guess what - no response. I cancelled my membership Id had for years today. The only follow-up from management was that the membership was cancelled. No interest in retaining a long-term customer (between gifts from my husband and my own spend, is was over $2K per year); clearly they were tired of my complaints. The courtesy calls are important when a client has to book out 3 - 6 weeks to get the therapist of choice because they are so busy. Too bad, because the therapists I had were really good. Not only has ME lost my business, but my referrals as well. Sadly, I also agree wholeheartedly with the 1-star reviews. Ive had similar experiences. In the end, Id rather support a therapist that more directly benefitted from the cost, rather than the disinterested management that is pure overhead.

Ben Grams

BAIT AND SWITCH!!!! For our 3 year anniversary with my wife I decided to surprise her with a couples message. The process was as expected until I had to pay. I was quoted $79.99 over the phone by the consultant. I gave $15 a piece to each of the two that gave us the said message. My total was $160.00 I called the next day wanting to find out why this is. I was told its actually 79.99 a piece!!! I feel its safe to assume when you call and ask for a COUPLES message you would receive the COUPLES rate. Both my wife and I have been to other locations in the past. For some reason we were both charged different rates. I was charged $39.99 for my rate "intro rate". She was charged $79.99??? I spoke to the "Manager" over the phone in regards to this issue and she did not provide any refund or apology of any kind. The general lack of sales skills by her was profound. I will never use this company again.

Zako Ibrahim

The massage therapists are great. The customer service staff could care less for customer service once you signed the six month contract. Their rigid regulations makes it difficult to receive your massage when your body needs it. There is an average wait period of six weeks to receive a weekend massage. They make it hard to give your paid session to family/friend by allowing you to give only one per month even if you accumulate more and your money continued to be taken out of your account every month. The day I canceled my membership the person I talked to didnt seem to care about customer retention. It almost seemed she didnt want the person next to me hear I am canceling my membership. She just handed me the cancellation form and continued to try to convince another customer to sign a membership contract.