Roto-Rooter Plumbing & Drain Services

99 5th Ave NW #200, New Brighton, MN 55112, USA

Address:	99 5th Ave NW #200, New Brighton, MN 55112, USA
Phone:	+1 651-777-6498
Site:	rotorooter.com
Rating:	4.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 82

Reviews 5

Anonymous User

Beware of Roto-Rooters contract fine print. It is VERY one-sided (aka: anti-consumer and pro-Roto-Rooter). Thankfully (for me), Roto-Rooter agreed that full payment would be due upon completion [i.e. $-0- paid up front]. __ Roto-Rooter proposed to replace our 50-foot long water service pipe (between a big hole dug by city workers at city sidewalk and the basement floor of our 21-unit apartment building). A job that Roto-Rooters estimator said would be "no problem" to finish in one or two days. __ DAY ONE -- Thursday 11/3/2011 -- (a) first workers on site arrived without necessary equipment and [it turned out] did not understand what the job would require; (b) next, the wrong kind of underground boring equipment arrived - Roto-Rooter blamed that equipments failure on site conditions that were known before work started; (c) late morning, some [but not all] proper equipment arrived [underground boring "gopher"]; (d) workers successfully used the "gopher" but opted not to attach a steel cable to it [bad choice]; (e) city inspector pointed out that the "gopher" did not go not deep enough below ground; (f) workers tried to pull in a cable using the "gophers" rubber air hose but cable/hose got stuck in sandy soil; (f) water to building had been turned off since early morning, and pipes remained disconnected all day - city inspector ordered that pipes be reconnected so that renters in 21 apartments had water at night. __ DAY TWO -- Friday 11/4 -- (a) mid-morning a small backhoe [excavation equipment] arrived; (b) tried to pull rubber hose with attached cable through the sandy soil; (c) hose only stretched and the stuck cable failed to move; (d) a few hours later, Roto-Rooter gave up and said theyd return Monday. __ DAY THREE -- Monday 11/7 -- (a) same small backhoe returned; (b) workers successfully used a second "gopher" and this time attached a steel cable; (c) they attached the cable to new 1.5-inch copper pipe and pulled on the cable with the backhoe; (d) cable moved forward, the pipe started into the sandy soil and...got stuck; (e) the little backhoe was not strong enough to overcome the soil-to-pipe friction; (f) around 3:00 pm, Roto-Rooter gave up [again]; (g) Roto-Rooter blamed bad soil conditions and proposed [for an additional $2,400] to dig up my yard, sidewalk, and a brick retaining wall [they would re-fill the holes but would not replace the sidewalk or wall]. __ FINALLY -- Monday 11/14 -- (a) I hired a Different Contractor who said they could finish in one day; (b) the new crew arrived by 8:00 am with a bigger backhoe and a third "gopher"; (c) they did NOT dig up the yard, sidewalk or wall; (d) by 2:00 pm, less than six hours after starting, they were 100% finished with the job that Roto-Rooter failed to complete in three work days plus a week of wasted wait-time. __ BOTTOM LINE -- Roto-Rooter did not have the proper equipment and did not have the experience required for this job.

Chris McCall

Our technician, Dave K, was professional and thorough in his repair work when we needed help finding and stopping a leak. When he had to change his initial diagnosis, which meant more labor hours on his part, he did not increase his price since the extra time was a result of his error. We were completely satisfied with his work. The reduced score is a result of the dispatch service. We were given a 4-hour time window of 8AM-Noon in which to expect our service. That time window came and went to no avail. I received a call at 12:15 to let me know that the service schedule was running a bit behind and to expect someone to arrive about an hour later. I called back when no one had arrived yet by 3 PM and was told it would still be another 45 minutes to 1 hour before someone could make it to our house. Darek arrived at about 4 PM, four hours after the time window initially provided to us. He explained that cold weather had generated a spike in work orders due to frozen/bursted pipes, which had overloaded their capacity. I understand the circumstances that caused the long delay in our service, but I was frustrated that the dispatchers did not provide more proactive or honest communications about the scheduling difficulties they were experiencing, as they caused me to spend eight hours at home waiting for service, failing to meet multiple time windows they had provided on the same day. Again, the quality of the actual technical service provided was just fine, but the customer service provided by the dispatcher was problematic.

Anonymous User

I have been divorced less than a year. I am usually pretty handy at fixing things that go wrong in my house. However, seeing the familiar smelly objects floating in my laundry room, I had no idea how to fix this one. I checked the breakers and the outlet, but did not hear a pump run. I called Roto Rooter and a plumber, Martin, from New Brighton came to the rescue within 1 1/2 hrs. With my house for sale due to the affordability after the divorce (upside down of course) and many other unfortunate incidences this year, I was floored by the $1250.00 bill to get a new sewer pump. I know things sometimes get worse before they get better; but this was the last thing I needed. I was devastated, but had to get rid of the unwanted floaties. It took Martin a very long time to remove the cover (stripped bolts). He worked very hard and I thought he was going to give up. But he was patient and truly got a workout. After about 3 hours, everything had been fixed and cleaned up. Martin was still has happy and professional as the minute he walked in the house. I appreciate everything that he did and especially a clean smelling house once again. Everything else will work out, but say a prayer just in case. Thanks Martin and Roto Rooter.

Anonymous User

Something was leaking in the bathroom of our fraternity house, but we couldnt tell if it was the sink or the toilet. I made an appointment online and the plumber made it to us the same day, exactly on time, even though theyre based in New Brighton. He immediately diagnosed the issue (leaky tank on an old toilet) and gave me several options. I didnt feel at any point like he was pressuring me to do any one option or even use their service (he offered to let me take time to get competing estimates if I wanted). I decided he seemed like the right guy for the job, and sent him to Home Depot to pick up a new toilet. He was also very knowledgable about the different options, and I gave him a price range and told him I trusted his judgement. After buying the parts, he had the new toilet installed in under 30 min. He cleaned up after himself and even moved the old one to the garage for me (he offered to remove it, but I had a junk removal service coming by anyway). He showed me the bill (which was reasonable), and told me that since he had underestimated the price of a good replacement toilet, he gave me a discount on the service. Overall, I had a very positive experience and would use them again.

Mark Matzke

2nd time posting this, not sure where my first review went (interesting). Bottom line is that I was quoted $460 then charged $780 with a comment that "I normally get $260 an hour, and I should have mentioned that the $460 didnt include parts". There were placement and quality issues as well... I was going to drop it, but Roto Rooter called several times after my original internal review, and I finally agreed to let them come out and make it right. The Tech inspected what was done and what I wanted, said he would have to check with his manager and come back in a a week. Nothing happened for over a week, so I felt a desire to share my experience on Google. The next day I received a call with the same script asking to make it right (same exact message as I received before). I called them back and said forget it, and asked them to quit calling me. Funny thing is my post disappeared. So these are, in my opinion, crooks that know how to come off super nice as they pry as much money from your pocket as possible. I will watch, and if this response disappears, I might escalate to the better business bureau.