Aqua City Plumbing

Reviews 8

GR

Greg LeVon

HORRIFIC. I called Aqua City because I wanted a quote on what it would cost to disconnect my old Rheem H2O water heater and hook up my new AO Smith H2O water heater that I had purchased myself. They told me that they couldnt give me a price, or any kind of price range, over the phone because they would have to look at the job first. They told me that there would be a $79.00 charge just to come out and then when we had the work done they would take $79.00 off the final price. I agreed to have them come out because I believed that it would end up costing about $200-$300 to have it installed. They said they would arrive at 10:30 - 11:30am and they didnt end up showing up until 2:20pm AFTER I called them to inquire if they were still coming out. The plumber that came out (he mentioned that his name was Dave and that he was the owner) wrote me up a quote for $1,569.00 to disconnect my current water heater and hook up the new one. $1,569!!!!!! I was astonished that he believed that I would pay that price. After I told him that the price was way too high he handed me a bill for $79.00 for a service charge. The Aqua City plumber (Dave) seemed like a very nice gentleman but I truly believed that he was trying to take advantage of me because he felt as though I had no other options. I ended up going to Home Depot and spending $49.82 on parts and installed it myself. I was really nervous about initially installing it which I why I called Aqua City in the first place. It took me about an hour to do and my neighbor came over and helped me ensure there were no gas or water leaks. I am writing this review so that others can be sure to check prices first and do their due diligence before they commit to Aqua City.

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Daniel Hurley

Aqua City Plumbing (and Dave the owner in particular) is a classic example of a business that takes advantage of people who need plumbing work done NOW and who trust that they will be provided with a competitive price for the work. Not the case here. Others have noted that Aqua City people NEVER give an estimate over the phone (not even a "rough ballpark" figure). And they charge about $79 just to come out to give an estimate. What kind of business is that? But people with Aqua City Plumbing magnets on their refrigerators (like my daughter) still fall for this. In my daughters case, they came out and gave her a $700+ estimate to replace two shutoff valves on either side of the water meter. She didnt know what it took to do this work, and one valve was leaking, so she accepted. The work took between 1 and 2 hours. I called later to complain about the charge and told Dave that the valves cost no more than $20 each. I asked him how he came up with the $700+ price, and he basically told me that it was none of my business (he has "high overhead"). He said that my daughter accepted his price quote, so he did nothing wrong. I told him he took advantage of her trust, her lack of plumbing knowledge, and her desperation to get the leak fixed. I also told him I contacted two other plumbers, and they DID give me an estimate over the phone. Both estimates were between $200 and $300. My message: Check out reviews before choosing a plumber, and dont just refer to the magnet on your refrigerator.

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Anonymous User

Recently, I had a toilet replaced. It was constantly clogging up. I just thought that’s how it goes. But after talking to Aqua City Plumbing, they told me that I can get a better toilet that can handle larger loads. I thought that this was my time to get a fancy toilet, but they suggested a more reasonable one, that was going to do the job. They informed me about different styles of toilet, and costs, and then the ability of them to do the job I needed. So I decided to take the one suggested, with the larger flushing ability. I definitely had a positive feeling about them. That was last fall. I have not had one issue with that toilet clogging. The company is licensed and insured. They quoted me a price and stuck to it. They gave me a time frame, called before they came and showed up within the stated time period. They were clean cut, courteous, and knowledgeable, and I felt good about having them do the job. I was actually surprised that they cleaned up the work area when they were done, I thought I’d be in there cleaning up the mess. I used this company again to install an outside faucet, I would definitely recommend them.

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Frank Arce

After calling three different companies I tried Fast Response and they were the only company that said they could come out within the hour and have it fixed at the regular rate. Since it was Friday afternoon and almost 4 oclock my options with the other companies were to wait until Monday or pay a ridiculous emergency fee. My kitchen sink was clogged with no hope of draining even after several of my own attempts. Adrian was at my door 30 minutes after making the service request. He was very professional. He cleared the clog and showed me where it was at as well as educate me on the harmful effects of drano. I will definitely use this company again.

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MI

Mickey Utech

Had a wonderful experience with Aqua City Plumbing. I needed a sump pump put in my basement ASAP as a flood was occurring. I called the company and was able to get someone out immediately. I was sure there would be an extra cost, it was later in the evening, but was pleasantly surprised that it was billed at regular rates. The company was up front about pricing, and I only paid what was quoted. The plumber was able to come out and offer me a variety of pumps. It was installed in a timely manor and has worked perfectly. I would recommend this company.

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MA

Maggie Debner

I have had quite a lot of work done at my home (water softener, pipe replacement, circulator, etc.) and the service was stellar. The quotes were honest and only included what I needed. The plumber was friendly, knowledgeable and very conscientious; Im certain they left it cleaner than when they got here. The price was competitive and fair. Being a woman living with my children, I felt very safe and sure that I was being treated in an honest and good manner. Would highly recommend this company to anyone in need of this type of service.

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JacobSarah Deems

These guys came in and told our potential home buyers that our main drain replaced at the cost of $14,000 when that want the case at all. Also, in the process of scoping our lines they broke our backflow valve and didnt bother replacing it, leaving a mess all over the floor. Irreputable at best.

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Steve Soucy

As far as Im concerned AQUA CITY is the ONLY Plumbing Company to call! Theyre clear in describing an issue and clear in explaining any options. Additionally, their employees are top-notch! ANY time Im in need of plumbing services, Ill be calling them again!

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